| 期刊論文1. | Bolfing, Claire P.(1989)。How Do Customers Express Dissatisfaction and What Can Service Marketers Do About It?。Journal of Services Marketing,3(2),5-23。 | 2. | Barnett, C.(2003)。Traveling in Style: What Your Money should Buy at a Deluxe Hotel。Network Journal,11(1),58。 | 3. | Iacobucci, Dawn、Ostrom, Amy、Grayson, Kent(1995)。Distinguishing Service Quality and Customer Satisfaction: The Voice of the Consumer。Journal of Consumer Psychology,4(3),277-303。 | |