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題名:Right about Student Rights?
書刊名:International Journal of Business and Economics
作者:Chan, Auston
出版日期:2017
卷期:16:3
頁次:頁307-312
主題關鍵詞:DissatisfactionFrontline employees' attitudeInquiriesCustomer service
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:0
  • 點閱點閱:104
期刊論文
1.Gray, B. J.(2006)。Benchmarking Services Branding Practices。Journal of Marketing Management,22(7/8),717-758。  new window
2.Peller, S.、Beimes, Z.(2015)。Four Easy Steps to Drastically Improve Your Phone-based Customer Service。The Journal of Medical Practice Management: MPM,30(6),385-387。  new window
3.Hurrell, S. A.、Scholarios, D.(2014)。The People Make the Brand” Reducing Social Skills Gaps through Person-Brand Fit and Human Resource Management Practices。Journal of Service Research,17(1),54-67。  new window
4.Kimpakom, N.、Tocquer, G.(2010)。Service Brand Equity and Employee Brand Commitment。Journal of Services Marketing,24(5),378-388。  new window
5.Shamma, H.、Hassan, S.(2013)。Customer-driven Benchmarking: A Strategic Approach toward a Sustainable Marketing Performance。Benchmarking: An International Journal,20(3),377-395。  new window
6.Bonoma, T. V.(1984)。Making your Marketing Strategy Work。Harvard Business Review,62,69-76。  new window
圖書
1.Boxall, P.、Purcell, J.(2008)。Strategy and Human Resource Management。Basingstoke:Palgrave Macmillan。  new window
2.Berry, L. L.、Parasuraman, A.(2004)。Marketing Services: Competing Through Quality。New York, NY:Simon and Schuster。  new window
3.Sain, S.、Wilde, S.(2014)。Customer Knowledge Management: Leveraging Soft Skills to Improve Customer Focus。New York, NY:Springer eBooks。  new window
4.Solomon, M. R.、Russell-Bennett, R.、Previte, J.(2013)。Consumer Behaviour: Buying, Having, Being。French's Forest, NSW:Pearson Australia。  new window
5.Silzer, R.、Dowell, B. E.(2009)。Strategy-driven Talent Management: A Leadership Imperative。San Francisco, CA:John Wiley and Sons, Inc。  new window
 
 
 
 
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