期刊論文1. | Dominici, G.、Guzzo, R.(2010)。Customer satisfaction in the hotel industry: A case study from Sicily。International Journal of Marketing Studies,2(2),3-12。 |
2. | Toufaily, E.、Ricard, L.、Perrien, J.(2013)。Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model。Journal of Business Research,66(9),1436-1447。 |
3. | Udo, Godwin J.、Bagchi, Kallol K.、Kirs, Peeter J.(2011)。Using SERVQUAL to assess the quality of e-learning experience。Computers in Human Behavior,27(3),1272-1283。 |
4. | Koller, M.、Floh, A.、Zauner, A.(2011)。Further insights into perceived value and consumer loyalty: a "green" perspective。Psychology & Marketing,28(12),1154-1176。 |
5. | Kandampully, J.、Hu, H. H.(2007)。Do hoteliers need to manage image to retain loyal customers?。International Journal of Contemporary Hospitality Management,19(6),435-443。 |
6. | Stefano, N. M.、Casarotto Filho, N.、Barichello, R.、Sohn, A. P.(2015)。A fuzzy SERVQUAL based method for evaluated of service quality in the hotel industry。Procedia CIRP,30,433-438。 |
7. | Radojevic, T.、Stanisic, N.、Stanic, N.(2015)。Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry。Tourism Management,51,13-21。 |
8. | Becker, C.、Bradley, G. T.、Zantow, K.(2012)。The underling dimensions of tipping behavior: An exploration, confirmation and predictive model。International Journal of Hospitality Management,31(1),247-256。 |
9. | Basfirinci, C.、Mitra, A.(2014)。A cross cultural investigation of airlines service quality through integration of servqual and the Kano model。Journal of Air Transport Management,42,239-248。 |
10. | Abdul, A. M.、Basri, B. R.、Shaharuddin, B. T.(2014)。Customer relationship management (crm) technology and organization performance: Is marketing capability a missing link? Middle-east。Journal of Scientific Research,19(12),1679-1689。 |
11. | Dai, Y. D.、Dai, Y. Y.、Chen, K. Y.、Wu, H. C.(2013)。Transformational vs. Transactional leadership: Which is better? A study on employees of international tourist hotels in Taipei City。International Journal of Contemporary Hospitality Management,25(5),760-778。 |
12. | Lynn, M.(2015)。Explanations of service gratuities and tipping: Evidence from individual differences in tipping motivations and tendencies。Journal of Behavioral and Experimental Economics,55,65-71。 |
13. | Lynn, M.(2015)。Service gratuities and tipping: A motivational framework。Journal of Economic Psychology,46,74-88。 |
14. | Lee, C. C.、Huang, S. H.、Zhao, C. Y.(2012)。A study on factors affecting turnover intention of hotel empolyees。Asian Economic and Financial Review,2(7),866-875。 |
15. | Kandampully, J.、Zhang, T. C.、Bilgihan, A.(2015)。Customer loyalty: A review and future directions with a special focus on the hospitality industry。International Journal of Contemporary Hospitality Management,27(3),379-414。 |
16. | Moorman, C.、Rust, R. T.(1999)。The role of marketing。Journal of Marketing,63,180-197。 |
17. | Lynn, M.、Sturman, M. C.(2010)。Tipping and service quality: A within-subjects analysis。Journal of Tourism and Hospitality Research,34(2),269-275。 |
18. | Talib, F.、Rahman, Z.、Qureshi, M. N.、Siddiqui, J.(2011)。Total quality management and service quality: An exploratory study of quality management practices and barriers in service industry。International Journal of Services and Operations Management,10(1),94-118。 |
19. | Saunders, S. G.、Lynn, M.(2010)。Why tip? An empirical test of motivations for tipping car guards。Journal of Economic Psychology,31(1),106-113。 |
20. | Sainaghi, R.、Phillips, P.、Corti, V.(2013)。Measuring hotel performance: Using a balanced scorecard perspectives' approach。International Journal of Hospitality Management,34,150-159。 |
21. | Whaley, J. E.、Douglas, A. C.、O'Neill, M. A.(2014)。What's in a tip? The creation and refinement of a restaurant-tipping motivations scale: A consumer perspective。International Journal of Hospitality Management,37,121-130。 |
22. | Wang, G. L.、Lee, C. T.(2012)。A Study in Tipping Culture in Taiwan's Travel Service Industry。Journal of Marketing Development and Competitiveness,6(3),154-161。 |
23. | Xie, Karen L.、Zhang, Zili、Zhang, Ziqiong(2014)。The business value of online consumer reviews and management response to hotel performance。International Journal of Hospitality Management,43,1-12。 |
24. | Xiang, Z.、Schwartz, Z.、Gerdes, John H. Jr.、Uysal, M.(2015)。What can big data and text analytics tell us about hotel guest experience and satisfaction?。International Journal of Hospitality Management,44,120-130。 |
25. | Wilkins, Hugh、Merrilees, B.、Herington, C.(2009)。The determinants of loyalty in hotels。Journal of Hospitality Marketing & Management,19(1),1-21。 |
26. | Bijmolt, Tammo H. A.、Leeflang, Peter S. H.、Block, Frank、Eisenbeiss, Maik、Hardie, Bruce G. S.、Lemmens, Aurélie、Saffert, Peter(2010)。Analytics for Customer Engagement。Journal of Service Research,13(3),341-356。 |
27. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。 |
28. | Narver, John C.、Slater, Stanley F.(1990)。The Effect of a Market Orientation on Business Profitability。Journal of Marketing,54(4),20-35。 |
29. | Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。 |
30. | Wang, Cheng-Hua、Chen, Kuan-Yu、Chen, Shiu-Chun(2012)。Total Quality Management, Market Orientation and Hotel Performance: The Moderating Effects of External Environmental Factors。International Journal of Hospitality Management,31(1),119-129。 |