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題名：Information Dissemination of Brochures and Service Encounter of Staff at Visitor Information Centres
書刊名：International Journal of Information and Management Sciences
作者：Chang, Horng Jinh／Sun Hung, Fei-hsu／Chung, Yu-wei
出版日期：2019
卷期：30:4
頁次：頁341-359
主題關鍵詞：Visitor information centre；Service encounter；Information dissemination
原始連結：連回原系統網址new window
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  • 共同引用共同引用:0
  • 點閱點閱:2
期刊論文
1.Sheldon, P. J.(1993)。Destination information systems。Annals of Tourism Research，20(4)，633-649。  new window
2.Wang, C. U. I.、McKercher, B.(2011)。Tourist information center staff as knowledge brokers--The case of Macau。Annals of Tourism Research，38(2)，481-498。  new window
3.Fornell, C.、Johnson, M. D.、Anderson, E. W.、Cha, J. S.、Bryant, B. E.(1996)。The American Customer Satisfaction Index: nature, purpose, and findings。Journal of Marketing，60(4)，7-18。  new window
4.Little, Todd D.(1997)。Mean and Covariance Structures (MACS) Analyses of Cross-Cultural Data: Practical and Theoretical Issues。Multivariate Behavioral Research，32(1)，53-76。  new window
5.McKinney, Vicki、Yoon, Kanghyun、Zahedi, Fatemeh Mariam(2002)。The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach。Information Systems Research，13(3)，296-315。  new window
6.Cureton, E. E.(1957)。The upper and lower twenty-seven percent rule。Psychometrika，22(3)，293-296。  new window
7.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1991)。Refinement and reassessment of the SERVQUAL scale。Journal of Retailing，67(4)，420-450。  new window
8.Araña, J. E.、León, C. J.、Carballo, M. M.、Moreno-Gil, S.(2016)。Designing tourist information offices: The role of the human factor。Journal of Travel Research，55(6)，764-773。  new window
9.D'Ambra, J.、Mistilis, N.(2010)。Assessing the E-capability of visitor information centers。Journal of Travel Research，49(2)，206-215。  new window
10.Hwang, Y. H.、Li, Z.(2008)。Travellers' use of information obtained at tourist information centres: comparison between information seekers and convenience stoppers。Asia Pacific Journal of Tourism Research，13(1)，1-17。  new window
11.Jago, L.、Deery, M.(2002)。The role of human resource practices in achieving quality enhancement and cost reduction: an investigation of volunteer use in tourism organisations。International Journal of Contemporary Hospitality Management，14(5)，229-236。  new window
12.Lyu, S. O.、Hwang, J.(2015)。Are the days of tourist information centers gone? Effects of the ubiquitous information environment。Tourism Management，48，54-63。  new window
13.Mistilis, N.、D'ambra, J.(2008)。The visitor experience and perception of information quality at the Sydney visitor information centre。Journal of Travel and Tourism Marketing，24(1)，35-46。  new window
14.Pearce, P. L.(2004)。The functions and planning of visitor centres in regional tourism。Journal of Tourism Studies，15(1)，8-17。  new window
15.曹銳勤、陳瓊華(20171200)。Administrative Effects of Chinese Arrivals in Taiwan--The Travel Agencies' Prospects。International Journal of Information and Management Sciences，28(4)，a8+335-352。new window  new window
16.曾紀幸、郭信智(20150300)。What Bring to Positive Behavioral Intention of Transaction Virtual Community Participants?。International Journal of Information and Management Sciences，26(1)，a8+67-84。new window  new window
17.Cheung, Gordon W.、Rensvold, Roger B.(2002)。Evaluating goodness-of-fit indexes for testing measurement invariance。Structural Equation Modeling: A Multidisciplinary Journal，9(2)，233-255。  new window
18.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
19.Leiper, Neil(1990)。Tourist Attraction Systems。Annals of Tourism Research，17(3)，367-384。  new window
20.Ballantyne, R.、Hughes, K.、Ritchie, B.-W.(2009)。Meeting the Needs of Tourists: The Role and Function of Australian Visitor Information Centers。Journal of Travel & Tourism Marketing，26(8)，778-794。  new window
圖書
1.Lovelock, C.、Wirtz, J.(2011)。Services marketing: People, technology, strategy。Prentice Hall。  new window
2.Gronroos, C.(2007)。Service Management and Marketing: Customer Management in Service Competition。John Wiley & Sons。  new window
3.Normann, R.(2000)。Service Management: Strategy and Leadership in Service Business。Chechester：John Wiley & Sons。  new window
4.Byrne, B. M.(2010)。Structural equation modeling with Amos: Basic concepts, applications, and programming。Routledge Academic。  new window
5.Bollen, K. A.(1989)。Structural equations with latent variables。New York：Wiley。  new window
6.Deery, M.、Jago, L.、Mistilis, N.、D'Ambra, J.、Richards, F.、Carson, D.(2007)。Visitor information centers: best practice in information dissemination。Sustainable Tourism CRC。  new window
7.Zeithaml, V. A.、Bitner, M. J.、Gremler, D. D.、Wilson, A.(2012)。Services marketing: Integrating customer focus across the firm。McGraw-Hill。  new window
8.Kline, Rex B.(2011)。Principles and Practice of Structural Equation Modeling。Guilford Press。  new window
 
 
 
 
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