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題名:以PZB與Kano模式探討體育課程教學品質之研究
書刊名:交大體育學刊
作者:吳宇中林素婷張家銘
作者(外文):Wu, Yu-chungLin, Suh-tingChang, Chia-ming
出版日期:2019
卷期:15
頁次:頁26-33
主題關鍵詞:教學品質體育課過程品質結果品質Teaching qualityPhysical education curriculumProcess qualityResult quality
原始連結:連回原系統網址new window
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  • 共同引用共同引用:47
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本研究目的主要探討PZB服務品質模式與Kano二維品質模式在體育教學品質的運用,以瞭解目前體育教學品質研究之缺口,有助於未來研究的方向。透過相關文獻資料進行彙整分析,發現:(一)目前體育課程教學品質研究以國中生以上為研究對象較多;(二)在體育教學品質研究的量表使用上,以PZB服務品質量化研究為主,少部分為混合量表及Kano模式量表;(三)一些研究也提出體育教學品質可包含過程品質與結果品質兩部分,而過程品質會正向影響結果品質;(四)體育課程教學品質之重要性,可發展出具體的體育課程模式。建議在未來體育教學品質研究,可進行一些國小體育課程教學品質研究,以補強此階段體育課程教學品質相關理論缺口。在方法上可依需求採用PZB體育課程教學品質模式、Kano二維體育課程教學品質模式,以及過程品質與結果品質模式,以利建構良好教學品質環境,以提升學生學習成效。
This study applied the PZB service quality model and Kano two-dimensional quality mode on the quality of physical education, so as to understand the current gap in the quality of physical education and to contribute to the direction of future research. Based on the literature review, this study found that: (1) current research on the teaching quality of physical education curricular only took junior high school students and students of higher grade as the research participants; (2) in terms of the scale used in studies on the quality of physical education, the PZB service quality quantification research was in the majority, while a small amount of research used the mixed scale and Kano model scale; (3) some research also suggested that the quality of physical education can include process quality and result quality, and that process quality positively affects the quality of results; (4) the quality of physical education curricular was the key to develop a specific physical education curricular model. In the future it is suggested that the quality of physical education teaching in primary schools may be targeted to reinforce the theoretical gap related to the teaching quality of physical education at this stage. According to actual requirements, the mode of PZB physical education teaching quality, Kano two-dimensional physical education teaching quality model, as well as process quality and result quality model can all be adopted to facilitate the construction of a good teaching environment and to improve students' learning effectiveness.
期刊論文
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3.鄧維兆、張敏慧、蔡志弘(20080600)。高等教育服務品質之研究--以某私立大學為例。品質月刊,44(6),22-29。  延伸查詢new window
4.林素吟、丁學勤(20040400)。產品屬性、程序屬性與顧客滿意度的關係模式。管理評論,23(2),29-43。new window  延伸查詢new window
5.趙志揚(19971200)。技職教育之全面品質管理。技術及職業教育,42,28-34。  延伸查詢new window
6.李蕙貞、陳美芳、鍾志強(20100300)。應用Kano模式於體育教學品質管理之研究。臺灣體育運動管理學報,10(1),93-113。new window  延伸查詢new window
7.劉雅文、潘義祥、周宏室(20150300)。大專校院體育教學品質量表編製與驗證。大專體育學刊,17(1),18-29。new window  延伸查詢new window
8.Choi, B. J.、Kim, H. S.(2013)。The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service。Managing Service Quality,23(3),188-204。  new window
9.張曜麟、陳尉平、陳佳欣、鐘玉芳(20131200)。咖啡連鎖店關鍵服務品質屬性確認--Kano模式與PZB之應用。嘉南學報. 人文類,39,434-443。new window  延伸查詢new window
10.Richard, M. D.、Allaway, A. W.(1993)。Service Quality Attributes and Choice Behavior。The Journal of Services Marketing,7(1),59-68。  new window
11.洪彰鴻(20040900)。以PZB服務品質構面編製體育教學品質量表。勤益學報,22(1),71-82。  延伸查詢new window
12.Chen, A.(2015)。Operationalizing physical literacy for learners: Embodying the motivation to move。Journal of Sport and Health Science,4(2),125-131。  new window
13.古志偉、古志銘、陳敏弘(20170900)。結合二維模式與重要--表現分析法探討高雄市國民中學體育教學品質。體育學報,50(3),353-372。new window  延伸查詢new window
14.陳律盛、呂子平(20111200)。高中學生知覺體育課教學品質、學習滿意度對運動行為意向之影響研究。交大體育學刊,2,15-28。new window  延伸查詢new window
15.Tan, K. C.、Pawitra, T. A.(2001)。Integrating SERVQUAL and Kano's model into QFD for service excellence develop。Managing Service Quality,11,418-430。  new window
16.Matzler, K.、Hinterhuber, H. H.(1998)。How to make product development projects more successful by integrating Kano model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。  new window
17.Keshavarz, Y.、Othman, M. S. H.、Ali, M. H.、Yusof, R. N. R.(2015)。The effect of process quality and outcome quality on tourist loyalty in the hotel industry。Mediterranean Journal of Social Sciences,6(6),86-98。  new window
18.陳律盛、王建畯、邱奕文(20101200)。大學生知覺體育課教學品質之現況分析。Journal of Data Analysis,5(6),51-66。new window  延伸查詢new window
19.尚憶薇、紀恩成、李佳鴻(20190600)。體育課程教學品質之研究發展趨向。屏東大學體育,5,31-37。new window  延伸查詢new window
20.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
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會議論文
1.簡瑋成(2011)。芬蘭高等教育的教學發展:以赫爾辛基大學為例。第六屆研究生暨高等教育教學發展與學習評量:國際經驗比較國際學術研討會。南投:國立暨南國際大學比較教育學系。  延伸查詢new window
學位論文
1.周玉媜(2008)。探討教師教學過程品質與結果品質對大學生再選課意願之影響(碩士論文)。國立臺南大學。  延伸查詢new window
圖書
1.Wilson, J. D.(1988)。Appraising teaching quality。Hodder and Stoughton。  new window
圖書論文
1.陳律盛(20110000)。體育教師教學過程品質與結果品質對學生再選課意願之影響。大專體育學術專刊。臺北:中華民國大專院校體育總會。new window  延伸查詢new window
 
 
 
 
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