期刊論文1. | Tontini, G.(2007)。Integrating the Kano Model and QFD for Designing New Products。Total quality management & business excellence,18(6),599-612。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
2. | An, Y.、Lee, S.、Park, Y.(2008)。Development of an integrated product-service roadmap with QFD: A case study on mobile communications。International Journal of Service Industry Management,19(5),621-638。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
3. | Omar, A. R.、Harding, J. A.、Popplewell, K.(1999)。Design for customer satisfaction: An information modelling approach。Integrated Manufacturing Systems,10(4),199-209。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
4. | Park, T.、Kim, K.-J.(1998)。Determination of an optimal set of design requirements using house of quality。Journal of Operations Management,16(5),569-581。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
5. | Shen, K. C.、Tan, M. X.(2000)。Benchmarking in QFD for quality improvement。Benchmarking: An International Journal,7(4),282-291。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
6. | Wei, C. C.、Liu, P. H.、Chen, C. B.(2000)。An automated system for product specification and design。Assembly Automation,20(3),225-232。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
7. | González, M. E.、Mueller, R. D.、Mack, R. W.(2008)。An Alternative Approach in Service Quality: An E-Banking Case Study。The Quality Management Journal,15(1),41-58。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
8. | Garibay, C.、Gutiérrez, H.、Figueroa, A.(2010)。Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model。The Journal of Academic Librarianship,36(2),125-132。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
9. | Yang, C.-C.(2005)。The refined Kano's model and its application。Total Quality Management & Business Excellence,16(10),1127-1137。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
10. | Tan, K. C.、Shen, X. X.(2000)。Integrating Kano's model in the planning matrix of quality function deployment。Total Quality Management,11(8),1141-1151。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
11. | Tan, K. C.、Pawitra, T. A.(2001)。Integrating SERVQUAL and Kano's model into QFD for service excellence development。Managing Service Quality: An International Journal,11(6),418-430。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
12. | Chang, Kuo-Chien、Chen, Mu-Chen(2011)。Applying the Kano Model and QFD to Explore Customers' Brand Contacts in The Hotel Business: A Study of A Hot Spring Hotel。Total Quality Management & Business Excellence,22(1),1-27。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
13. | Chien, Te-King(2007)。Using the learning satisfaction improving model to enhance the teaching quality。Quality Assurance in Education,15(2),192-214。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
14. | Zhang, Ping、Von Dran, Gisela M.(2001)。User expectations and rankings of quality factors in different Web site domains。International Journal of Electronic Commerce,6(2),9-33。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
15. | Anderson, E. W.、Mittal, V.(2000)。Strengthening the satisfaction-profit chain。Journal of Service Research,3(2),107-120。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
16. | Gonzalez, M. E.、Quesada, G.、Mack, R.、Urrutia, I.(2005)。Building an activity-based costing hospital model using quality function deployment and benchmarking。Benchmarking: an international journal,12(4),310-329。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
17. | Tyagi, P. K.、Wotruba, T. R.(1998)。Do gender and age really matter in direct selling? An exploratory investigation。The Journal of Marketing Management,8(2),22-33。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
18. | Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
19. | Kennedy, Mary Susan、Ferrell, Linda K.、LeClair, Debbie Thorne(2001)。Consumers' Trust of Salesperson and Manufacturer: An Empirical Study。Journal of Business Research,51(1),73-86。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
20. | Schvaneveldt, Shane J.、Enkawa, Takao、Miyakawa, Masami(1991)。Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality。Total Quality Management,2(2),149-161。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
21. | 狩野紀昭、陳俊卿(19850500)。有魅力的品質與應該有的品質。品質管制月刊,21(5),33-41。 延伸查詢![new window](/gs32/images/newin.png) |
22. | Emery, C. R.(2006)。An examination of professor expectations based on the kano model of customer satisfaction。Academy of Educational Leadership Journal,10(1),11-25。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
23. | Hsieh, K. L.(2009)。The Application of Value Analysis Based on Kano's Two Dimensions Model and Value Expansion Mosel。Information Technology Journal,8(7),1020-1026。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |