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題名:整合二維品質模式與品質機能展開提升直銷商滿意度研究
書刊名:數據分析
作者:蘇懿陳信宏
作者(外文):Su, YihChen, Hsin-hung
出版日期:2013
卷期:8:5
頁次:頁1-20
主題關鍵詞:直銷Kano模式品質機能展開Direct sellingKano modelQuality function deployment
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
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期刊論文
1.Tontini, G.(2007)。Integrating the Kano Model and QFD for Designing New Products。Total quality management & business excellence,18(6),599-612。  new window
2.An, Y.、Lee, S.、Park, Y.(2008)。Development of an integrated product-service roadmap with QFD: A case study on mobile communications。International Journal of Service Industry Management,19(5),621-638。  new window
3.Omar, A. R.、Harding, J. A.、Popplewell, K.(1999)。Design for customer satisfaction: An information modelling approach。Integrated Manufacturing Systems,10(4),199-209。  new window
4.Park, T.、Kim, K.-J.(1998)。Determination of an optimal set of design requirements using house of quality。Journal of Operations Management,16(5),569-581。  new window
5.Shen, K. C.、Tan, M. X.(2000)。Benchmarking in QFD for quality improvement。Benchmarking: An International Journal,7(4),282-291。  new window
6.Wei, C. C.、Liu, P. H.、Chen, C. B.(2000)。An automated system for product specification and design。Assembly Automation,20(3),225-232。  new window
7.González, M. E.、Mueller, R. D.、Mack, R. W.(2008)。An Alternative Approach in Service Quality: An E-Banking Case Study。The Quality Management Journal,15(1),41-58。  new window
8.Garibay, C.、Gutiérrez, H.、Figueroa, A.(2010)。Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model。The Journal of Academic Librarianship,36(2),125-132。  new window
9.Yang, C.-C.(2005)。The refined Kano's model and its application。Total Quality Management & Business Excellence,16(10),1127-1137。  new window
10.Tan, K. C.、Shen, X. X.(2000)。Integrating Kano's model in the planning matrix of quality function deployment。Total Quality Management,11(8),1141-1151。  new window
11.Tan, K. C.、Pawitra, T. A.(2001)。Integrating SERVQUAL and Kano's model into QFD for service excellence development。Managing Service Quality: An International Journal,11(6),418-430。  new window
12.Chang, Kuo-Chien、Chen, Mu-Chen(2011)。Applying the Kano Model and QFD to Explore Customers' Brand Contacts in The Hotel Business: A Study of A Hot Spring Hotel。Total Quality Management & Business Excellence,22(1),1-27。  new window
13.Chien, Te-King(2007)。Using the learning satisfaction improving model to enhance the teaching quality。Quality Assurance in Education,15(2),192-214。  new window
14.Zhang, Ping、Von Dran, Gisela M.(2001)。User expectations and rankings of quality factors in different Web site domains。International Journal of Electronic Commerce,6(2),9-33。  new window
15.Anderson, E. W.、Mittal, V.(2000)。Strengthening the satisfaction-profit chain。Journal of Service Research,3(2),107-120。  new window
16.Gonzalez, M. E.、Quesada, G.、Mack, R.、Urrutia, I.(2005)。Building an activity-based costing hospital model using quality function deployment and benchmarking。Benchmarking: an international journal,12(4),310-329。  new window
17.Tyagi, P. K.、Wotruba, T. R.(1998)。Do gender and age really matter in direct selling? An exploratory investigation。The Journal of Marketing Management,8(2),22-33。  new window
18.Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。  new window
19.Kennedy, Mary Susan、Ferrell, Linda K.、LeClair, Debbie Thorne(2001)。Consumers' Trust of Salesperson and Manufacturer: An Empirical Study。Journal of Business Research,51(1),73-86。  new window
20.Schvaneveldt, Shane J.、Enkawa, Takao、Miyakawa, Masami(1991)。Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality。Total Quality Management,2(2),149-161。  new window
21.狩野紀昭、陳俊卿(19850500)。有魅力的品質與應該有的品質。品質管制月刊,21(5),33-41。  延伸查詢new window
22.Emery, C. R.(2006)。An examination of professor expectations based on the kano model of customer satisfaction。Academy of Educational Leadership Journal,10(1),11-25。  new window
23.Hsieh, K. L.(2009)。The Application of Value Analysis Based on Kano's Two Dimensions Model and Value Expansion Mosel。Information Technology Journal,8(7),1020-1026。  new window
會議論文
1.陳得發、王昭雄(2003)。直銷產業顧客滿意度與顧客忠誠度關係之研究。第八屆直銷學術研會。中山大學直銷學術研發中心。225-254。  延伸查詢new window
2.陳得發、馬雲龍(1999)。直銷公司之服務品質。第四屆直銷學術研討會。中山大學直銷學術研發中心。1-34。  延伸查詢new window
3.陳得發、鄭旭棠(1998)。多層次傳銷組織網的經營管理之研究1-20。  延伸查詢new window
4.覃怡輝(1999)。傳銷實務制度的探討。第四屆直銷學術研討會。中山大學直銷學術研發中心。35-60。  延伸查詢new window
學位論文
1.張錫淇(2005)。直銷商忠誠態度與行為之影響因素研究(碩士論文)。長庚大學。  延伸查詢new window
2.蔡佩珊(2008)。直銷業的獎酬制度、直銷商的人格特質之配適與工作滿足的關聯性研究(碩士論文)。淡江大學。  延伸查詢new window
3.陳俊峰(2005)。影響消費者購買保健食品決策因素之研究--以多層次傳銷為例(碩士論文)。國立成功大學。  延伸查詢new window
圖書
1.Perreault, William D. Jr.、McCarthy, E. Jerome(2002)。Basic Marketing: A Global-Managerial Approach。McGraw-Hill/Irwin。  new window
2.中村學央(1993)。組織銷售。台北市:青春出版社。  延伸查詢new window
 
 
 
 
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