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題名:澳門五星級酒店顧客滿意度分析
書刊名:澳門理工學報. 人文社會科學版
作者:曾忠祿
作者(外文):Zeng, Zhonglu
出版日期:2021
卷期:24:4=84
頁次:頁38-46+200-201
主題關鍵詞:澳門五星級酒店顧客滿意度網上評論MacaoFive-star hotelHotel satisfactionInfluencing factorsOnline review
原始連結:連回原系統網址new window
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期刊論文
1.Kashyap, Rajiv、Bojanic, David C.(2000)。A Structural Analysis of Value, Quality, and Price Perceptions of Business and Leisure Travelers。Journal of Travel Research,39(1),45-51。  new window
2.Raza, Muhammad Ahmad、Siddiquei, Ahmad Nabeel、Awan, Hayat M.、Bukhari, Khurram(2012)。Relationship between service quality, perceived value, satisfaction and revisit intention in hotel industry。Interdisciplinary Journal of Contemporary Research In Business,4(8),788-805。  new window
3.Mohsin, Asad、Lockyer, Tim(2010)。Customer perceptions of service quality in luxury hotels in New Delhi, India: An exploratory study。International Journal of Contemporary Hospitality Management,22(2),160-173。  new window
4.Qu, Hailin、Ryan, B.、Chu, R.(2000)。The importance of hotel attributes in contributing to travelers' satisfaction in the Hong Kong hotel industry。Journal of Quality Assurance in Hospitality & Tourism,1(3),65-83。  new window
5.Wang, Yi、Vela, M. R.、Tyler, K.(2008)。Cultural perspectives: Chinese perceptions of UK hotel service quality。International Journal of Culture, Tourism and Hospitality Research,2(4),312-329。  new window
6.Ramanathan, Usha、Ramanathan, Ramakrishnan(2011)。Guests' perceptions on factors influencing customer loyalty An analysis for UK hotels。International Journal of Contemporary Hospitality Management,23(1),7-25。  new window
7.Tanford, Sarah、Raab, C.、Kim, Y. S.(2012)。Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels。International Journal of Hospitality Management,31(2),319-328。  new window
8.Heung, Vincent C. S.(2000)。Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services。International Journal of Contemporary Hospitality Management,12(5),308-315。  new window
9.Mattila, Anna S.(1999)。An analysis of means-end hierarchies in cross-cultural context: what motivates asian and western business travelers to stay at luxury hotels?。Journal of Hospitality and Leisure Marketing,6(2),19-28。  new window
10.Han, Heesup、Kim, W.、Hyun, S. S.(2011)。Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry。International Journal of Hospitality Management,30(3),619-629。  new window
11.Li, Huiying、Ye, Q.、Law, R.(2013)。Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis。Asia Pacific Journal of Tourism Research,18(7),784-802。  new window
12.Wilkins, Hugh、Merrilees, B.、Herington, C.(2009)。The determinants of loyalty in hotels。Journal of Hospitality Marketing & Management,19(1),1-21。  new window
13.Oh, Haemoon(1999)。Service Quality, Customer Satisfaction, and Customer Value: A Holistic Perspective。International Journal of Hospitality Management,18(1),67-82。  new window
14.Chu, Raymond K. S.、Choi, Tat(2000)。An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travelers。Tourism Management,21(4),363-377。  new window
15.Tsai, Henry(2011)。Hotel Selection Criteria Used by Mainland Chinese and Foreign Individual Travelers to Hong Kong。International Journal of Hospitality & Tourism Administration,12(3),252-267。  new window
16.Padma, Panchapakesan、Ahn, Jiseon(2020)。Guest Satisfaction & Dissatisfaction in Luxury Hotels: An Application of Big Data。International Journal of Hospitality Management,84。  new window
17.Dortyol, Ibrahim T.(2014)。How Do International Tourists Perceive Hotel Quality? An Exploratory Study of Service Quality in Antalya Tourism Region。International Journal of Contemporary Hospitality Management,26(3),470-495。  new window
18.Pingitore, Regina(2010)。Making Customer Satisfaction Pay: Connecting Survey Data to Financial Outcomes in the Hotel Industry。Cornell Hospitality Industry Perspectives,1(4),6-13。  new window
19.Pingitore, Gina(2013)。Lost in Translation: Cross-Country Differences in Hotel Guest Satisfaction。Cornell Hospitality Industry Perspectives,3(2),6-14。  new window
研究報告
1.澳門統計暨普查局(2017)。旅遊附屬帳。澳門統計暨普查局。  延伸查詢new window
圖書
1.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。Irwin。  new window
2.Trip.com Group。2018 Annual Report。  new window
 
 
 
 
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