期刊論文1. | Kashyap, Rajiv、Bojanic, David C.(2000)。A Structural Analysis of Value, Quality, and Price Perceptions of Business and Leisure Travelers。Journal of Travel Research,39(1),45-51。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
2. | Raza, Muhammad Ahmad、Siddiquei, Ahmad Nabeel、Awan, Hayat M.、Bukhari, Khurram(2012)。Relationship between service quality, perceived value, satisfaction and revisit intention in hotel industry。Interdisciplinary Journal of Contemporary Research In Business,4(8),788-805。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
3. | Mohsin, Asad、Lockyer, Tim(2010)。Customer perceptions of service quality in luxury hotels in New Delhi, India: An exploratory study。International Journal of Contemporary Hospitality Management,22(2),160-173。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
4. | Qu, Hailin、Ryan, B.、Chu, R.(2000)。The importance of hotel attributes in contributing to travelers' satisfaction in the Hong Kong hotel industry。Journal of Quality Assurance in Hospitality & Tourism,1(3),65-83。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
5. | Wang, Yi、Vela, M. R.、Tyler, K.(2008)。Cultural perspectives: Chinese perceptions of UK hotel service quality。International Journal of Culture, Tourism and Hospitality Research,2(4),312-329。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
6. | Ramanathan, Usha、Ramanathan, Ramakrishnan(2011)。Guests' perceptions on factors influencing customer loyalty An analysis for UK hotels。International Journal of Contemporary Hospitality Management,23(1),7-25。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
7. | Tanford, Sarah、Raab, C.、Kim, Y. S.(2012)。Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels。International Journal of Hospitality Management,31(2),319-328。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
8. | Heung, Vincent C. S.(2000)。Satisfaction levels of mainland Chinese travelers with Hong Kong hotel services。International Journal of Contemporary Hospitality Management,12(5),308-315。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
9. | Mattila, Anna S.(1999)。An analysis of means-end hierarchies in cross-cultural context: what motivates asian and western business travelers to stay at luxury hotels?。Journal of Hospitality and Leisure Marketing,6(2),19-28。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
10. | Han, Heesup、Kim, W.、Hyun, S. S.(2011)。Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry。International Journal of Hospitality Management,30(3),619-629。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
11. | Li, Huiying、Ye, Q.、Law, R.(2013)。Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis。Asia Pacific Journal of Tourism Research,18(7),784-802。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
12. | Wilkins, Hugh、Merrilees, B.、Herington, C.(2009)。The determinants of loyalty in hotels。Journal of Hospitality Marketing & Management,19(1),1-21。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
13. | Oh, Haemoon(1999)。Service Quality, Customer Satisfaction, and Customer Value: A Holistic Perspective。International Journal of Hospitality Management,18(1),67-82。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
14. | Chu, Raymond K. S.、Choi, Tat(2000)。An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travelers。Tourism Management,21(4),363-377。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
15. | Tsai, Henry(2011)。Hotel Selection Criteria Used by Mainland Chinese and Foreign Individual Travelers to Hong Kong。International Journal of Hospitality & Tourism Administration,12(3),252-267。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
16. | Padma, Panchapakesan、Ahn, Jiseon(2020)。Guest Satisfaction & Dissatisfaction in Luxury Hotels: An Application of Big Data。International Journal of Hospitality Management,84。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
17. | Dortyol, Ibrahim T.(2014)。How Do International Tourists Perceive Hotel Quality? An Exploratory Study of Service Quality in Antalya Tourism Region。International Journal of Contemporary Hospitality Management,26(3),470-495。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
18. | Pingitore, Regina(2010)。Making Customer Satisfaction Pay: Connecting Survey Data to Financial Outcomes in the Hotel Industry。Cornell Hospitality Industry Perspectives,1(4),6-13。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |
19. | Pingitore, Gina(2013)。Lost in Translation: Cross-Country Differences in Hotel Guest Satisfaction。Cornell Hospitality Industry Perspectives,3(2),6-14。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) |