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題名：「終端使用者應用」管理策略與績效關係之研究
書刊名：臺大管理論叢
作者：賴士葆／高孔廉／林震岩 引用關係
作者(外文)：Lai, Shyh-bao／Kao, Kung- lien／Lin, Jan-yan
出版日期：1991
卷期：2:1
頁次：頁139-163
主題關鍵詞：終端使用者應用；終端使用者應用管理策略；終端使用者應用績效；End-User computing；Management strategy of end-user computing"；End-User computing performance
原始連結：連回原系統網址new window
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  • 共同引用共同引用:5
  • 點閱點閱:28
「終端使用者應用」(EUC)是近幾年來資訊管理領域重要的研究課題，應採取何種管理策略才能對「EUC有效管理」，已是資訊管理學者與實務界所共同關心的課題。本研究母體設定為「國內設立資訊部門三年以上的大型企業」，採隨機抽樣設計，共有92家公司的資訊主管回答問卷。本研究發現，可將EUC策略分為「整合」、「協調」、「放任」三群；EUC績效構面可分別為「效率/效果」及「滿意/自主」，研究結果發現EUC策略對滿意/自主績效有顯著影響，整合策略績效最高、協調策略次之、放任策略最低；但EUC策略卻對效率/效果績效沒有顯著影響。本研究亦對上述發現的涵意加以討論。
End-User Computing (EUC) plays an important role in the area of man-agement information system recently. The issue concerning how to strategically manage EUC effectively receives much attention. For the methodology of this research, the population is the large domestic enterprises which have established the information department more than 3 years. The random sampling method is used to identify the candidate respondents to answer the questionnaires. Totally, ninety-two managers of information department filled out the questionnaires. In terms of research finding, EUC strategies can be divided into three types, i.e., integrated, coordinated, and laisser-faire strategies. The dimensions of the EUC performance are "efficiency/effectiveness" and "satisfaction/indepen-dence". The result of this research also reveals that EUC strategies affect the performance of satisfaction/ independence significantly. The performance level of the integrated strategy appears to be the highest, the coordinated strategy takes the second place, and the laissez-faire strategy takes the lowest. On the other hand, EUC strategies have no significant influence on the dimension of ef-ficiency/effectiveness. The implications of this finding are widely discussed.
期刊論文
1.Rivard, S.、Huff, S. L.(1988)。Factors of success for end-user computing。Communications of the ACM，31(5)，552-561。  new window
2.Henderson, J. C.、Treacy, M. E.(1986)。Managing End-User Computing for Competitive Advantage。Sloan Management Review，28(2)，3-14。  new window
3.Megal, S. R.、Watson, H. J.、Carr, H. H.(1988)。Critical Success Factors for Information Center Managers。MIS Quarterly，12(3)，413-425。  new window
4.Weill, P.、Olson, M. H.(1989)。An Assessment of the Contingency Theory of Management Information Systems。Journal of Management Information Systems，6(1)，59-86。  new window
5.賴士葆、林震岩(19881200)。跨組織資訊分享系統的最終使用者計算之管理途徑。國立政治大學學報，58，左217-227。  延伸查詢new window
6.Rockart, John F.、Flannery, Lauren S.(1983)。The Management of End User Computing。Communications of the ACM，26(10)，776-784。  new window
7.Gerrity, T. P.、Rockart, J. F.(1986)。End-user computing: Are you a leader or a laggard?。Sloan Management Review，27(4)，25-34。  new window
8.Leitheiser, R. L.、Wetherbe, J. C.(1986)。Services support levels: An organized approach to End-user computing。MIS Quarterly，10(4)，336-349。  new window
9.Kasper, G. M.、Cerveny, R. P.(1985)。A Laboratory Study of User Characteristics and Decision-Making Performance in End-User Computing。Information and Management，9(2)，87-96。  new window
10.Amoroso, D. L.(1988)。Organizational Issues of End User Computing。ACM SIGMIS Database，19(3/4)，49-58。  new window
11.Alavi, M.、Nelson, R. R.、Weiss, I. R.(1987)。Strategies for End-User Computing: An Integrative Framework。Journal of Management Information System，4(3)，28-49。  new window
12.Ives, B.、Olson, M. H.(1984)。User involvement and MIS success: A review of research。Management Science，30(5)，586-603。  new window
13.Alavi, M.(1985)。End-User Computing: The MIS Managers' Perspective。Information and Management，8(3)，171-178。  new window
14.Alavi, M.、Nelson, R. R.、Weiss, I. R.(1988)。Managing End-User Computing: as a Value-Added Resource。Journal of Information Systems Mangement，5(3)，26-35。  new window
15.Alloway, R. M.、Quillard, J. A.(1983)。User Managers' Systems Needs。MIS Quarterly，7(2)，27-41。  new window
16.Arkush, E.、Stanton, S. A.(1987)。Third-era information systems: strategy development continued。Journal of Information Systems，4(2)，66-69。  new window
17.Benjamin, R. I.(1982)。Information Technology in the 1990's: A Long Range Planning Scenario。MIS Quarterly，6(2)，11-31。  new window
18.Benson, David H.(1983)。A Field Study of End User Computing: Finding and Issues。MIS Quarterly，7(4)，35-45。  new window
19.Bergeron, F.、Carole, B.(1988)。The Management of the End-User Environment: An Empirical Investigation。Information and Management，14(3)，107-113。  new window
20.Kwan, S. K.、Curley, K. F.(1989)。Corporate MIS/DP and End User Computing: The Emergence of a New Partnership。ACM SIGMIS Database，20(2)，31-37。  new window
21.Gilhooley, I. A.(1986)。Managing for Productivity and Control。Journal of Information Systems Management，3(2)，70-73。  new window
22.Sääksjärvi, Markku、Heikkilä, Jukka、Saarinen, Timo(1988)。The Dual role of Information Centers: An Assessment of End User Computing Management Strategies。Information and Management，15(1)，69-78。  new window
23.Alavi, M.、Weiss, I. R.(1985)。Management the risks associated with end-user computing。Journal of Management Information Systems，2(3)，5-20。  new window
24.Arkush, E.(1986)。Beyond end-user computing: Managing in the third era。Journal of Information Systems Management，3(3)，58-60。  new window
25.Beheshtian, M.、Paul, D. V.(1987)。Strategies for managing user developed systems。Information and Management，12，1-7。  new window
26.Carr, H. H.(1990)。MIS's role in determining information center services。Journal of Information Systems Management，33-40。  new window
27.Brancheau, James C.、Volgel, D. R.、Wetherbe, J. C.(1985)。An investigation of the information center from the user's perspective。Data Base，4-17。  new window
28.Bowman, B. J.(1989)。Controlling application development by end-users in a PC environment: A survey of techniques。Information Executive，70-74。  new window
29.Doll, W. J.、Torkzadeh, G.(1989)。A discrepancy of end-user computing involvement。Management Science，35(10)，1151-1171。  new window
30.Ghani, J. A.(1989)。Effect of end-user computing on job satisfaction: An exploratory study。Information and Management，17，191-195。  new window
31.Hackathorn, R. D.(1987)。End-user computing by top executives。Data Base，1-9。  new window
32.Harrison, W. L.、Dick, M. E.(1987)。An investigation of micro-computer policies in large organizations。Information and Management，12，223-233。  new window
33.Leitheiser, R. L.、Wetherbe, J. C.(1986)。Approaches to end-user computing: Service may spell success。Journal of Information Systems Management，3(1)，9-14。  new window
34.Munro, M.(1987)。Expansion and control of end-user computing。Journal of Management Information Systems，4(3)，5-27。  new window
35.Pyburn, P. J.(1986)。Managing personal computer use: The role of corporate management information systems。Journal of Management Information Systems，3(3)，49-70。  new window
36.Raymond, L.(1987)。Validating and applying user satisfaction as a measure of MIS success in small organizations。Information and Management，12(4)，173-179。  new window
37.Rivard, S.、Huff, S. L.(1984)。User developed applications: evaluation of success from the DP department perspective。MIS Quarterly，8(1)，39-49。  new window
38.Sumner, M. R.、Klepper, R.(1987)。Information systems strategy and end-user application development。ACM SIGMIS Database，18(4)，19-30。  new window
39.Wetherbe, J. C.、Leitheiser, R. L.(1985)。Information centers: A survey of services, decisions, problems, and successes。Journal of Information Systems Management，2(3)，3-10。  new window
40.Bailey, James E.、Pearson, Sammy W.(1983)。Development of a Tool for Measuring and Analyzing Computer User Satisfaction。Management Science，29(5)，530-545。  new window
41.Straub, D. W.(1989)。Validating instruments in MIS research。MIS Quarterly: Management Information Systems，13(2)，147-169。  new window
42.Ives, Blake、Olson, Margrethe H.、Baroudi, Jack J.(1983)。The Measurement of User Information Satisfaction。Communications of the ACM，26(10)，785-793。  new window
43.Roberts, Mary Lou、Wortzel, Lawrence H.(1979)。New Life-Style Determinants of Women's Food Shopping Behavior。Journal of Marketing，43(3)，28-39。  new window
學位論文
1.林震岩(1991)。「終端使用者應用」管理策略之研究(博士論文)。國立政治大學。new window  延伸查詢new window
2.Amoroso, D. L.(1986)。Effectiveness of end-user developed applications in organizations: An empirical investigation(博士論文)。University of Georgia。  new window
圖書
1.謝安田(1983)。企業研究方法。台北：謝安田。  延伸查詢new window
2.Davis, G. B.、Olson, M. H.(1985)。Management Information Systems: Conceptual Foundations, Structure, and Development。New York：McGraw-Hill Book Co.。  new window
3.Sprague, R. H.、Mcnurlin, B. C.(1986)。Information Systems Management in Practice。Englowood Cliffs, N. J.：Prentice-Hall。  new window
4.鄭鳳生、榮泰生、林震岩(1989)。行政機關推展個人資訊應用之發展策略。行政院研究考核委員會。  延伸查詢new window
5.U.S. General Services Administration(1985)。A Five-Year or Meeting the Automatic Data Processing and Telecommunications Needs of The Federal Government。  new window
 
 
 
 
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