| 期刊論文| 1. | Arikinan, V. L.(1991)。Total quality management: Applications to nursing Service。JONA，21(6)，46-50。   | | 2. | Lynri, M. L.(1991)。Deming's quality principles: A health care application。Hospital and Health Services Administration，31(1)，111-120。 | | 3. | Andreoli, K. G.(1992)。Total Quality Management-A New Cultrue。Journal of Professional Nursing，8(2)，72。 | 會議論文| 1. | James, B.(1992)。TQM/CQI principles。The total quality management & continuous quality Improvement，Intermountain Health Care (IHC) (會議日期: Feb. 10-11)。Salt Lake, Utah。 | | 2. | French, T.、Luke, S.(1992)。Quality Improvement Tools。The Total Quality Management & Continuous Quality Improvement，Intermountain Health Care (IHC) (會議日期: Feb., 10-11)。Salt Lake, Utah。 | | 3. | Mead, J.、Barker, B.(1992)。CQI Training。The Total Quality Management & Continuous Quality Improvement，Intermountain Health Care (IHC) (會議日期: Feb., 10-11)。Salt Lake, Utah。 | 圖書| 1. | Ishikawa, K.(1985)。What is Total Quality Control? The Japanese Way。London。 | | 2. | Weckwordh(1991)。Personal communication。 | |