讀者服務是圖書館的中心要務，但是，卻沒有任何一所圖書館嚴謹的去 發掘、創製、和推廣由讀者興起的服務項目，由於這種忽視，而使讀者與圖書館 之間的親密關係受到損蝕，最佳解救之道便是提昇圖書館服務的品質，採用完全 管理原理和登明管理哲學，讓讀者將自己的興趣塑造在圖書館服務項目裡。

　　　　　Reader service is the heartof a library. However, no library ofany kind is serious in identifying,creating, and promoting patron - initiated service programs. This ignorance has critically eroded the bondingatmosphere between readers and thelibrary. The best way to cure thisproblem is to enhance the quality oflibrary's reader services programs. Themethod is to adopt the principles ofTotal Quality Management and theDoming management philosophy. Letreaders mold their own interests intothe library service programs.