在這個以客為尊、服務導向的時代，圖書館之期刊管理與服務，應以讀者的需求 為依據，以讀者要求的品質為目標。本文將期刊區分為關鍵期刊和邊際期刊兩大類，以時效 性和完整性說明如何急其所當急，緩其所當緩，以提高讀者的滿意程度。全文光碟系統是圖 書館在面臨讀者需求日增而經費緊縮的兩難局面時，值得考慮的期刊服務方式。本文從訂費 、裝訂費、處理成本、庫存成本和檢索方式等說明全文光碟系統之效益。然而在全文光碟系 統尚未普遍時，宜從期刊陳列方式著手，給予讀者最大的便利。本文提出裝訂期刊之顏色管 理技巧和書背資訊著錄項目，以供參考。

　　　　　In the customer-centered, service-oriented age, the management of serials in library should be defined in terms of user needs and user perceived service quality. Currency and completeness, being the critical factors concerned by the users, should be taken into serious account in order to improve user's satisfaction. Given this, Fulltext CD-ROM Systems serve as an optimal solution in the trade-off between user needs and library budget. As to the bound serials, the implementation of color management and clearly-illustrated spine may effectively improve the satisfaction of users.