戶政資訊系統的建立，其牽涉的範圍極為廣泛，除了對組織本身和組織本身和組織衝擊外，如心理的抗拒、轉換期間工作量的增加、工作內容的改變等等，與戶籍法規間的衝突更是不容忽視的o因此，在決策的考慮上，應限制電腦化的功能，或修改現行法規，確實是一個值得深思的問題。本文提供了一個思考方向，能使用者的角度去評估電腦化的成效，期望在其他事藹所加入電腦化的行列時，能夠引以為參考。

The critical success factors for the computerization of the household register bureaus are discussed. The involvements of the computerization are very complex, for example, the impact of organization itself and its members, employee's resistance, the increase of work load during the transformation, the change of work content, and the conflicts of the regulations are also unavoidable. Concerning the decision making, whether to restrict the business of computerization, or revise the current laws and regulations, is an issue which is worthwhile to be investigated. From the perspective of the users, the paper provides a framework, to evaluate the success factors of the computerization. We anticipate that our research can be useful when other household register bureaus are entering the line of computerization.