資訊科技的高度發展和激烈的全球性經濟競爭，使組織認知到現存的管理方式及工
作過程不足以因應新的挑戰和需求。為了達到突破性的改善效果及繼續在目前的市場生存，
從八○年代晚期興起的「企業流程改造」，成為新的管理潮流。本文主要討論日新又新的資訊
科技，促成了企業流程的改造，並在整個改造的過程中，扮演的重要角色及產生的深遠影響。
除此之外，本文也將探討幾個美國圖書館或資訊中心，使用資訊科技進行改造的成功案例。

With the advanced development of information technology (IT) and with the highly
competitive global economy, organizations realize the existing management ways and working
process are not enough to meet new challenge and needs. To achieve breakthrough improvement as
well as to help survive through in the market, emerging from the late 80's, business process
reengineering (BPR) becomes a new trend toward the solution. IT with its rapidly improving
capacity, quality and cost performance ratios, plays a crucial role in the success of BPR no matter
before the process is designed or in the implementation. This article mainly discusses the
contribution of IT to and impacts of IT on BPR. In addition, several successful examples of
applying BPR through IT in American libraries are cited with the aim to enhance understanding.