臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：南部某家醫院病人對醫院服務滿意度的調查
書刊名：中華公共衛生雜誌
作者：潘靜雲／柯純卿／陳季員 引用關係／劉雅瑛 引用關係／曾英芬／金繼春
作者(外文)：Pan, J. Y.／Ko, C. C.／Chen, J. Y.／Lieu, Y. Y.／Tseng, Y. F.／Chin, C. C.
出版日期：1996
卷期：15:3
頁次：頁249-258
主題關鍵詞：病人滿意度；醫院服務；Patient satisfaction；Hospital service
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:13
  • 點閱點閱:24
　　　　　為了明瞭住院病人對醫院服務的滿意狀況，藉由結構性問卷，收集 506 名南部某 教學醫院欲出院病人或家屬的意見， 答卷者平均年齡 43.4 歲， 女性佔 52.6%，已婚者佔 86.2%，有過住院經驗者佔 62.3%。 由多變項變異數分析；病室的空調、病室噪音的防治、 清楚的路標指示之滿意度與受訪者個人特質因素（年齡、性別、教育程度、職業、婚姻、住 院經驗、病室人數、住院日數、住院科別、保險）有關，而受訪者個人特質因素對本次病人 住院滿意度沒有關連，但發現：1. 室病的空調、2. 公用電話的設置、及 3. 清潔工友的工 效率之滿意，對本次住院的滿意具有預測力。從病人或家屬對護理人員在執行護理活動時的 行為反應分析，發現應加強護理人員對病人隱私性、舒適感的注意，同時護理人員應維持交 談用語的適當性、親切態度、穩重，且與病人或家屬建立好人際關係。而護理人員的行為、 態度及專業能力方面，應加強觀察、應對、應變及教導的能力；並得保持儀表端莊且重視病 況問題的處理效率。在醫院物理環境及設備方面：則應再加強清楚的路標指示、病室噪音的 防治、公用電話的設置及配膳室的設置，另得注意病室的光線、清潔衛生及床邊設備功能 。在醫療團隊人員之互動關係則須知加強業務人員對住院手續、收費問題的解釋；而醫師得 對病人的檢查治療作清楚解釋且對病人不適之因予以回答。對醫療團隊人員的態度、行為和 專業技能方面： 則須加強業務人員的工作效率和服務態度、X- 光電腦斷層掃描及社會服務 部門人員的工作效率、出院手續的方便性。另醫師、辦事員及輸送人員、清潔工友的工作效 率得續予良好的維持。
　　　　　In order to assess patient satisfaction with hospital service in a southern teaching hospital, 506 soon to be discharged patients, from the ages of 14 to 86 years. Were questioned in this study. The data were collected by a structured and limited 42 item questionnaire. Data was analyzed by multivariate variance. The variables included satisfaction with ward air-conditioning, noise-prevention, and clarify of direction signs were related with the subiects' characteristics. Our results showed satisfaction was not related to patients' characteristics. However, it was predicted from air-conditioning, public telephone service, and the efficiency of cleaning workers. Nursing factors, including nurses' behavioral reactions, were studied. The nurses' performance in terms of attention to the patient's privacy and comfort should be enhanced. Meanwhile, nurses should communicate with appropriate words and with a better attitude. Moreover, nurses' should focus on building a good relationship with patients and their families. Regarding the nurses' behavior, attitude, and professional abilities, nurse training in observing, communicating, reacting, and teaching should be enhanced. Nurses should appear polite when bringing orders to patients and be on time. Some environmental factors also should be enhanced. These areas include clarify of direction signs, ward noise-prevention, public telephone service, hospital food service, business staff efficiency and attitude, technician (X-ray, CT scanning) efficiency, social service staff efficiency, and discharging procedures. Moreover, physicians should pay more attention to reasons for explaining examinaation and treatment, and should take more time discussing the reasons for the patient's discomfort.
期刊論文
1.Alpert, J. J.、Kosa, J.、Haggerty, R. J.、Robertson, L. S.、Heagarty, M. C.(1970)。Attitudes and satisfactions of low-income families receiving comprehensive pediatric care。Am J Public Health Nations Health，60，499-506。  new window
2.Lynn-McHale, D. J.、Bellinger, A.(1988)。Need satisfaction levels of family members of critical care patients and accuracy of nurses' perception。Heart & Lung，17(4)，447-453。  new window
3.Gottlieb, H. J.(1988)。Quality assurance: A Blueprint for improved patient care and service。Home Health Nurse，6，11-12。  new window
4.McNeese, L. B.(1988)。Patient satisfaction: How is it being addressed?。Home Health Nurs，6，13-15。  new window
5.Chew, E.(1989)。Patient satisfaction。Nurs Times，85，53。  new window
6.魏登賢、王美慧、江美珠、楊冰玉、蔡美女(19860700)。臺北市立綜合醫院護理人員對提供病人護理服務之態度與行為及病人對護理人員服務之滿意程度調查研究。公共衛生，13(2)，170-180。  延伸查詢new window
7.Petersen, M. B. H.(1989)。Using patient satisfaction data: An ongo dialogue to solicit feedback。QRB，1989(June)，168-171。  new window
8.Courts, N. F.(1988)。A patient satisfaction survey for a rehabilition unit。Rehabilitation Nurs，13，79-81。  new window
9.Eriksen, L. R.(1987)。Patient satisfaction: an indicator of nursing care quality。Nurs Manage，18(7)，31-35。  new window
10.Reed, S. E.(1988)。A comparison of nurse-related behavior, philosophy of care and job satisfaction in team and primary nursing。J Adv Nurs，13，383-395。  new window
11.Doll, A.(1990)。Career Guide: The thing patient say about their nurse。Nurs，79，113-120。  new window
12.Gorham, W. A.(1961)。Staff nursing behaviors contributing to patient care and improvement。Nurs Res，11，68-79。  new window
13.Abdellah, F. G.、Levine, E.(1957)。Development a measure of patient and personnel satisfaction with nursing care。Nursing Res，5，100-108。  new window
14.盧勝男、Tseng, S. J.、Yang, C. H.、Yen, Y. I.、Tsai, J. H.、Chen, C. W.(19900900)。Time Spent and Satisfaction of New Out-Patients in Department of Internal Medicine, Kaohsiung Medical College Hospital。高雄醫學科學雜誌，6(9)，490-500。  new window
15.Lewis, C. E.、Barbara, M. D.、Resnik, A.、Schmidt, G.、Waxman, D.(1969)。Activities, events and outcome in ambulatory patient care。N Engl J Med，280，645-647。  new window
16.徐南麗、顧乃平、石曜堂(19830400)。內外科住院病人對護理人員滿意程度之研究。護理雜誌，30(2)，57-71。new window  延伸查詢new window
17.王瑋、徐南麗、張惠玲(19850100)。一般外科手術病人對護理工作滿意程度之研究。護理雜誌，32(1)，47-59。new window  延伸查詢new window
18.Wagner, D. M.(1988)。Who Defines Quality: Consumer or Professionals?。Caring，7(10)，26-28。  new window
19.Korsch, B. M.、Gozzi, E. K.、Francis, V.(1968)。Gaps in Doctor-Patient Communication. I: Doctor-Patient Interaction and Patient Satisfaction。Pediatrics，42，855-871。  new window
圖書
1.Donabedian, A.(1980)。Explorations in quality assessment and monitoring. Vol.1. The definition of quality and approaches to its assessment。Ann Arbor, Michigan：Health Administration Press。  new window
2.Brett, J. L.(1989)。Outcome indications of quality care. Dimensions of Nursing Administration Theory, Research, Education, Practice。Blackwell Scientice Publication, Inc.。  new window
3.Fawcett, J.(1984)。Analysis and evaluation of conceptual models of nursing: Neuman system model in nursing administration and practice。Philadelphia：F. A. Davis Company。  new window
圖書論文
1.Betty, N.(1987)。Health care system model。Theory and Nursing-a system approach。ST Louis, C.V.：Mosby Company。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：954（臺灣：944，外國：10） ／ 本年度總使用人次：2042760 ／ 訪客人次（自102年09月）：67849698
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上