| 圖書| 1. | Bond, Michael Harris(1993)。The psychology of the Chinese people: Beyond the Chinese face。Oxford：Oxford University Press。   | | 2. | Deming, W. Edwards(1989)。Out of the crisis。Cambridge：Cambridge University Press。 | | 3. | Liao, Peter(1995)。A total quality management approach to human resources development and management。Newport：Newport University Press。 | |