【目的/意義】突發事件應急響應的核心是調節網民負面情感,調節網民負面情感的關鍵是把握負面情感演化的規律。盡管各個突發事件網絡輿情的產生原因和影響有所不同,但輿情發展的高峰都伴隨著網民負面情感的產生和爆發。本研究的目標是得到網民負面情緒與網絡輿情應急響應的研究現狀,為該領域的研究提供前沿方向引導。【方法/過程】本文主要運用文獻研究法、對比分析法對網民負面情緒和網絡輿情應急響應的相關研究進行梳理和分析。【結果/結論】關于網民負面情緒的研究,目前主要從理論層面關注動因、影響因素,關于網絡輿情應急響應的研究,目前主要是從公共管理的角度關注指標構建和策略研究,缺少結合實際事件和數據進行的實證研究,尤其是缺少網民負面情緒與網絡輿情應急響應的關聯研究。

【Purpose/significance】The regulation of the negative emotion in online environments plays a critical role in crisis responses. With the aid of micro-blog and other social network platform, online users can express their emotions and opinions in diversified ways. The reasons and effecting of different network public opinion of certain emergencies are different, but the happening and boost of online negative emotion is the distinctive aspects of each network public opinion.The purpose of this paper is to summarize the research situation of online negative emotion and crises response, which can show the frontier view for researchers.【Method/process】This paper mainly uses the literature survey method to review the research situation of the online negative emotions and crises response. 【Result/conclusion】 The research of negative emotion concentrated on the motivation and influence factors from the theoretic view, and the research of situation crises response concentrated on the strategy study from the public management view. The empirical study based on the data and case context is expected, especially on the associate research of online negative emotion and crises response.