| 期刊論文1. | Buttle, F.(1997)。ISO 9000: marketing motivations and benefits。International Journal of Quality & reliability management,14(9),936-947。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Enoch, Okpala Kenneth(2013)。Lean Six Sigma methodologies and organizational profitability: a review of manufacturing SMEs in Nigeria。American Journal of Industrial and Business Management,3(6),573-582。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Sasmita, Jumiati、Suki, Norazah Mohd(2015)。Young consumers' insights on brand equity: Effects of brand association, brand loyalty, brand awareness, and brand image。International Journal of Retail & Distribution Management,43(3),276-292。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Agwu, M. O.(2015)。Teamwork and employee performance in the bonny Nigeria liquefied natural gas plant。Strategic Management Quarterly,3(4),39-60。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Akerele, A.(1991)。Role of labour in productivity。Nigeria Journal of Industrial Relation,5,50-58。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Akeusola, O.、Ofulue, C. I.(2011)。An appraisal of quality assurance issues in promoting programs in higher education: case study of National Open University of Nigeria。Journal of Language Literature,2(1),12-18。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Akinyele, S. T.(2010)。The influence of work environment on workers productivity: a case of selected oil and gas industry in Lagos, Nigeria。African Journal of Business Management,4(3),299-307。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Ayandele, I. A.、Akpan, A. P.(2015)。The practice, challenges and benefits of total quality management (TQM) in manufacturing firms in Nigeria。International Journal of Economic and Business Management,3(5),62-74。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Betina, H.、Ojiabo, U.、Alagah, A. D.(2018)。Total quality management and organizational success of manufacturing firms in Rivers State。International Journal of Advanced Academic Research,4(5),14-39。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Chukwu, B. A.、Adeghe, R. I.、Anyasi, E.(2016)。Impact of total quality management on performance of beverage companies in Nigeria。International Journal of Economics, Commerce and Management,4(11),190-201。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Counted, A. V.、Arawole, J. O.(2015)。We are connected, but constrained': internet inequality and the challenges of millennials in Africa as actors in innovation。Journal of Innovation and Entrepreneurship,5(1)。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 12. | Dada, D.、Eniola, A. A.、Alo, E. A.(2018)。Total quality management adoption in the global systems of mobile telecommunication (GSM) industry: a case study of MTN (NG) and airtel (NG)。Asian Journal of Multidisciplinary Studies,6(7),1-20。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 13. | Egwu, I. L.(2014)。Total quality management and corporate failure in Nigeria。IOSR Journal of Business and Management,16(9),25-33。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 14. | Emerole, G. A.、Sonrandein, K. E.、Edeoga, G. I.(2013)。Implications of organizational culture on performance of business organizations。IOSR Journal of Business and Management,11(1),11-18。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 15. | Eniola, A. A.、Olorunleke, G. K.、Akintimehin, O. O.、Ojeka, J. D.、Oyetunji, B.(2019)。The impact of organizational culture on total quality management in SMEs in Nigeria。Heliyon,5(8)。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Ezeani, N. S.、Ibijola, E. Y.(2017)。Prospects and problems of total quality management on the productivity and profitability of manufacturing organizations。European Journal of Research and Reflection in Management Sciences,5(1),21-29。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Ezenyilimba, E.、Ezejiofor, R. A.、Afodigbueokwu, H. E.(2019)。Effect of total quality management on organizational performance of deposit money banks in Nigeria。International Journal of Business & Law Research,7(3),15-28。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Gokpinar, E.、Tansel, Y.、Yurdakul, M.(2019)。Analysis of performance improvement brought by the application of an ISO 9001 quality management system with TOPSIS approach。International Journal of Knowledge-Based Organizations,9(3)。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 19. | Ilesanmi, O. A.、Famolu, B. F.(2016)。Role of motivation in enhancing productivity in Nigeria。European Journal of Business and Management,8(28),2222-2839。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 20. | Irechukwu, N. E.(2010)。Quality improvement in a global competitive marketplace-success story from Nigeria。International Journal of Business and Management,5(1),211-218。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 21. | Jimoh, R.、Oyewobi, L.、Isa, R.、Waziri, I.(2018)。Total quality management practices and organizational performance: the mediating roles of strategies for continuous improvement。International Journal of Construction Management,19(1),1-16。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 22. | Kowo, S. A.、Akinbola, O. A.、Akinrinola, O.(2019)。The implementation of total quality management (TQM) in the telecommunication industry: problems and prospects。Proceedings on Engineering Sciences,1,301-312。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 23. | Markova, G.、Ford, C.(2011)。Is money the panacea? Rewards for knowledge workers。International Journal of Productivity and Performance Management,60(8),813-823。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 24. | Mora, J. N. C.(2014)。Continuous improvement strategy。European Scientific Journal,10(34),117-126。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 25. | Naumann, K.、Bowden, J. L.(2017)。Exploring customer engagement valences in the social services。Asia Pacific Journal of Marketing and Logistics,29(4),890-912。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 26. | Obumneme-Okafor, N. J.(2010)。The Standards Organization of Nigeria (SON) and the protection of the consumer in Nigeria。The Nigerian Academic Forum,19(2),1-6。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 27. | Okorie, A.、Agbo, H.(2016)。Standards organization of Nigeria and funding challenges to quality control。Mediterranean Journal of Social Sciences,7(5),67-74。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 28. | Okpala, K. E.(2012)。Total quality management and SMPS performance effects in Nigeria: a review of six sigma methodology。Asian Journal of Finance & Accounting,4,363-378。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 29. | Olayiwola P. O.、Akeke, S. S.、Odusanya, O. M.(2019)。Quality control management and customer retention in selected manufacturing companies in Nigeria: an empirical analysis。The Romanian Economic Journal,71,60-78。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 30. | Oludare, O. S.、Olugboyega, O.(2016)。Quality management practices among construction firms in Lagos State, Nigeria。PM World Journal,5(6),1-13。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 31. | Omogbiya, O. S.、Addah, G. O.(2016)。Effect of total quality management on the performance of brewery industry in Nigeria: an empirical study of selected breweries in Lagos State, Nigeria。NG-Journal of Social Development,5(2),114-121。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 32. | Onwuka, E. M.、Asogwu, O. S.、Ezeigwe, F. O.、Dibua, E. C.(2015)。Total quality management and performance of small and medium enterprises: a study of selected small and medium scale industries in Anambra State。International Journal of Innovative Research & Development,4(11),329-333。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 33. | Otaigbe, E. E.、Beehner, C.(2019)。Satisfaction and retention strategies for Nigerian Generation Y customers。African Journal of Marketing Management,11(4),35-44。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 34. | Plura, J.(2000)。Continual improvement within the quality management systems。Quality Innovation Prosperity,4(1/2),13-22。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 35. | Preikschas, M. W.、Cabanelas, P.、Rüdiger, K.、Lampón, J. F.(2017)。Value co-creation, dynamic capabilities and customer retention in industrial markets。Journal of Business & Industrial Marketing,32(3),409-420。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 36. | Sajuyigbe, A. S.、Olaoye, B. O.、Adeyemi, M. A.(2013)。Impact of reward on employees performance in a selected manufacturing companies in Ibadan, Oyo State, Nigeria。International Journal of Arts and Commerce,2(2),27-32。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 37. | Saleem, M.、Khan, N.、Hameed, S.、Abbas, M.(2012)。An analysis of relationship between total quality management and Kaizen。Life Science Journal,9(3),31-40。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 38. | Saunders, R. R.、Saunders, J. L.(1994)。W. Edwards Deming, quality analysis, and total behavior management。Behavior Analysis,17(1),115-125。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 39. | Sule, J. G.、Ogbadu, E. E.、Nafiu, A. T.(2016)。Factor analysis of total quality management adoption by SMEs in Nigeria。Facta Universitatis, Series: Economics and Organization,13,365-377。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 40. | Sweis, R.、Ismaeil, A.、Obeidat, B.、Kanaan, R. K.(2019)。Reviewing the literature on total quality management and organizational performance。Journal of Business & Management,7,192-215。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 41. | Tasci, A. D. A.(2017)。Consumer demand for sustainability benchmarks in tourism and hospitality。Tourism Review,72(4),375-391。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 會議論文1. | Akinola, J. A.、Akinradewo, O. F.、Olatunji, S. O.(2012)。Impact of total quality management (TQM) on Nigerian construction firms225-235。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Moen, R.、Norman, C.(2009)。Evolution of the PDCA cycle。7th ANQ Congress。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 學位論文1. | Nosakhare, J. O.(2000)。Organizational Approach to Total Quality Management in Nigeria(博士論文)。St Clements University。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Umar, T. R.(2010)。The Prospects of Total Quality Management in the Nigeria Power Sector(碩士論文)。University of Nigeria。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書1. | Wilkinson, A.、Redman, T.、Snape, E.、Marchington, M.(1998)。Managing with total quality management: Theory and practice。Macmillan。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Chaudhry-Lawton, R.、Lawton, R.、Murphy, K.、Terry, A.(1992)。Quality Change Through Teamwork。Century Business。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | Clutterbuck, D.(1993)。Inspired Customer Service: Strategies for Service Quality。Kogan Page。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | International Organization for Standardization(2015)。ISO 9001: 2015 Quality Management Systems-Requirements。International Organization for Standardization。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | International Organization for Standardization(2015)。Quality Management Principles。International Organization for Standardization。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Popescu, M.、Mandru, L.、Gogoncea, E.(2017)。Quality Management and ISO 9001 Requirements: Theory and Applications。Shaker Verlag。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Stahl, J. M.(1995)。Management: Total Quality in a Global Environment。Blackwell。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Townsend, P. L.、Gebhardt, J. E.(2000)。Quality is Everybody's Business。St. Lucie Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Wolkins, D. O.(1995)。Total Quality: A Framework for Leadership。Productivity Press。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Asher, M.(1996)。Managing quality in the service sector。Kogan Page。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 圖書論文1. | Amaechi, C. V.(2014)。Standards as tools for durable infrastructures in Nigeria。Nigeria Society of Engineers Monthly Generalmeeting。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 2. | Ng, K.-S.(2012)。Quality Management System and Practices。Tech, Rijeka, Croatia。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | |