一、 英文部分

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二 、 中文部分
1. 朱勝賀（2016）。視障按摩人員幽默感、專業能力、關係品質與消費忠誠度之研究－以消費者至視障摩院為例。高苑科技大學，高雄市。
2. 林建効（2014）。專業能力、關係品質與顧客忠誠度關聯性之研究－以 N 保險公司顧客為例。高雄應用科技大學企業管理系，高雄市。
3.林思莆 (2008)。複合式休閒書店之體驗行銷研究，國立暨南大學國際企業學系碩士論文。
4.紀佩君 (2005)。台灣政論節目的考古與拓璞─談十年流變與初探大選期間集體收視升降的文化解釋。政治大學社會學研究所碩士論文。
5.侯錦雄,李素馨. (2007). 鄉村觀光的住宿序列與體驗性市場. 觀光研究學報, 13(2), 101-115.
6.曾凱文（2016）。消費者對自雇型視障按摩師的服務品質、關係品質與顧客忠誠度關聯性之研究－以大高雄地區為例。高苑科技大學高雄市。
7.黃怡君（2011）。民宿服務品質、關係品質與忠誠度關係之研究－主客互動觀點。東華大學，花蓮縣。
8.楊麗玲、邱道生（2011）。服務品質、關係品質與顧客忠誠度之研究－以餐飲業為例。Journal of China University of Science and Technology，Vol.49。
9.蔡禎倚 (2005)。服務品質、顧客滿意度與顧客忠誠度相關性之研究—以觀光旅館為例，立德管理學院國際企業管理研究所碩士論文。
10.饒涵清(2016)。人力資本投資與其效益關係之再審視-FsQCA 模型分析。逢甲大學財稅系碩士論文。