上行順服取得策略：檢視部屬對上司之溝通策略及其影響因素_

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題名：	上行順服取得策略：檢視部屬對上司之溝通策略及其影響因素
書刊名：	新聞學研究
作者：	李秀珠
作者(外文)：	Li, Sarrina Shu-chu
出版日期：	2001
卷期：	67
頁次：	頁113-139
主題關鍵詞：	上下司關係品質；上司的領導型態；組織位階；上行順服取得策略；Relationship quality；Leadership style；Organizational status；Upward communication strategies
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:3 共同引用:0 點閱:25

　　　　　組織中上下司之權力在本質上就不均等，上行順服取得策略易於被上司視為是對其權威性之挑戰，因此，潛在之風險性極高。研究發現許多因素皆會影響上行順服取得策略之使用，其中上下司之關係品質，上司之領導型態及部屬之位階，對上行溝通策略之使用有頗大的影響。本研究將上行順服取得策略分成四個層面：積極、直接、開放及禮貌，並依此四個層面來檢視關係品質、領導型態，及組織位階對上行順服取得策略之影響。本研究以深度訪談之方式取得135個有效訪談，並依互動分析之方式檢視部屬使用之上行順服取得策略。資料分析之結果發現：(1)上下司關係品質對上行溝通策略之使用沒有顯著影響；(2)受訪者對於無效率之領導型態，也就是低人際／低工作之領導，較偏愛使用較不開放及較不禮貌之上行溝通策略，然而，就最有效率之領導型態，高人際／高工作之領導，其部屬並沒有較常使用開放及禮貌之上行溝通策略；及(3)部屬在組織中之位階確實會影響其溝通策略，位階愈高，受訪者上行溝通策略就愈積極、直接與開放。

以文找文

　　　　　This study examined the impacts of three variables, relationship quality, leadership style, and status, on the use of upward communication strategies. Based on the literature review, three hypotheses were developed in this study. Intensive interviews were used to collect data for this study and 135 valid interviews were obtained. Data analysis showed that leadership style and subordinate’s status both exerted important influences on the use of upward communication strategies. However, the variable of relationship quality was found not to have any significant impacts on the use of upward communication strategies. More research findings were discussed in the study.

以文找文

期刊論文
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2.	Yukl, Gary、Falbe, Cecilia M.(1990)。Influence tactics and objectives in upward, downward, and lateral influence attempts。Journal of Applied Psychology，75(2)，132-140。
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7.	Cheng, J. L.(1983)。Organizational context and upward influence: An experimental study of the use of power tactics。Group & Organization Studies，8，337-355。
8.	Cobb, A. T.(1986)。Informal influence in the formal organization: Psychological and situational correlates。Group & Organization Studies，11，229-253。
9.	Fairhurst, G. T.、Rogers, L. E.、Sarr, R. A.(1987)。Manager-subordinate control patterns and judgments about the relationship。Communication Yearbook，10，395-415。
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14.	Riccillo, S. C.、Trenholm, S.(1983)。Predicting managers' choice of influence mode: The effects of interpersonal trust and worker attributions on managerial tactics in a simulated organizational setting。Western Journal of Speech Communication，47，323-339。
15.	Waldron, V. R.、Hunt, M. D.、Dsilva, M.(1993)。Towards a threat management model of upward communication: A study of influence and maintenance tactics in the leader-member dyad。Communication Studies，44，256-272。
16.	Adams, C. H.、Schlueter, D. W.、Barge, J. K.(1988)。Communication and motivation within the superior-subordinate dyad: Testing the conventional wisdom of volunteer management。Journal of Applied Communication Research，16，69-81。
17.	Albrecht, T. L.、Hall, B. J.(1991)。Facilitating talk about new ideas: The role of personal relationships in organizational innovation。Communication Monographs，58(3)，273-288。
18.	Garko, M. G.(1993)。The effect of perceived subordinate communicator style on physician-executives' choices of compliance-gaining strategies。Communication Reports，6(2)，61-70。
19.	Hirokawa, R. Y.、Mickey, J.、Miura, S.(1991)。Effects of request of legitimacy on the compliance-gaining tactics of male and female managers。Communication Monographs，58，421-436。
20.	Kellermann, K.、Cole, T.(1994)。Classifying compliance-gaining messages: Taxonomic disorder and strategies confusion。Communication Theory，4(1)，3-60。
21.	Kipnis, D.、Schmidt, S. M.(1988)。Upward-influence styles: Relationship with performance evaluations, salary, and stress。Administrative Science Quarterly，33(4)，528-542。
22.	Krone, K. J.(1994)。Structuring constraints on perceptions of upward influence and supervisory relationships。The Southern Communication Journal，59(3)，215-226。
23.	Lamude, K. G.、Daniels, T. D.、White, K.(1987)。Managing the boss: Locus of control and subordinates' selection of compliance-gaining strategies in upward communication。Management Communication Quarterly，1，232-259。
24.	Lee, J.(1998)。Effective maintenance communication in superior-subordinate relationships。Western Journal of Communication，62(2)，181-208。
25.	Lee, J.(1998)。Maintenance communication in superior-subordinate relationships: An exploratory investigation of group social context and the "Pelz Effect"。The Southern Communication Journal，63(2)，144-159。
26.	Schilit, W. K.(1987)。Upward influence activity in strategic decision making: An examination of organizational differences。Group and Organization Studies，12，343-368。
27.	Stewart, L. P.、Gudykunst, W. B.、Ting-Toomey, S.、Nishida, T.(1986)。The effects of decision-making style on openness and satisfaction within Japanese organizations。Communication Monographs，53，236-251。
28.	Tjosvold, D.(1984)。Effects of leader warmth and directness on subordinate performance on a subsequent task。Journal of Applied Psychology，69，422-427。
29.	Waldron, V. R.(1991)。Achieving communication goals in superior-subordinate relationships: The multi-functionality of upward maintenance tactics。Communication Monographs，58，289-306。
30.	Waldron, V. R.、Hunt, M. D.(1992)。Hierarchical level, length, and quality of supervisory relationship as predictors of subordinates' use of maintenance tactics。Communication Reports，5(2)，82-89。
31.	Wheeless, L. R.、Barraclough, R.、Stewart, R.(1983)。Compliance-gaining and power in persuasion。Communication Yearbook，7，105-145。
32.	Marwell, G.、Schmidt, D. R.(1967)。Dimensions of compliance-gaining behavior: An empirical analysis。Sociometry，30，350-364。
33.	Liden, Robert C.、Graen, George B.(1980)。Generalizability of the Vertical Dyad Linkage Model of Leadership。Academy of Management Journal，23(3)，451-465。
34.	Kipnis, D.、Schmidt, S. M.、Wilkinson, I. F.(1980)。Intraorganizational influence tactics: Explorations in getting one's way。Journal of Applied Psychology，65(4)，440-452。
35.	Sias, P. M.、Jablin, F. M.(1995)。Differential superior-subordinate relations, perceptions of fairness and coworker communication。Human Communication Research，22，5-38。

會議論文
1.	李秀珠、林乾文(1998)。領導型態、性別、與領導效能：從性別角色相符論談起。中華傳播學會年會。台北深坑。延伸查詢
2.	Li, S. S.(1998)。Power and group communication: A study of group decision making。The Annual Meeting of the International Communication Association。Jerusalem。
3.	Hunt, M. D.、Waldron, V. R.(1994)。The subordinate's view: A communication inventory of talk between subordinates and their supervisors。The Annual Meeting of the Speech Communication Association。New Orleans, Louisiana。
4.	Li, S. S.(1995)。Compliance-gaining strategies used by superiors and subordinates in Chinese media organizations。The Annual Meeting of the Speech Communication Association。San Antonio, TX。

學位論文
1.	林乾文(1998)。組織文化、領導型態與領導行為之相關性研究--以媒體組織為例(碩士論文)。輔仁大學。延伸查詢

圖書
1.	Yukl, G. A.(1981)。Leadership in Organizations。Englewood Cliffs, New Jersey：Prentice-Hall。
2.	Daniels, T. D.、Spiker, B. K.(1991)。Perspectives on organizational communication。Wm. C. Brown Publishers。
3.	Bass, B. M.(1981)。Stogdill's Handbook of Leadership: A Survey of Theory and Research。New York：Free Press。
4.	Hofstede, G.(1991)。Culture's Consequences。Newbury Park, CA：Beverly Hills, Calif.：Sage Publications。
5.	Mader, T. F.、Mader, D. C.(1993)。Understanding One Another。Dubuqe, IW：Brown & Benchmark Publishers。
6.	Sohn, A. B.、Wicks, J. L.、Lacy, S.、Sylvie, G.(1999)。Media management: A cashbook approach。New Jersey：Lawrence Erlbaum Associates。
7.	Ellis, D. G.、Fisher, B. A.(1994)。Small group decision making: Communication and the group process。NY：McGraw-Hill。

圖書論文
1.	Krone, K. J.、Ludlum, J. T.(1990)。An organizational perspective on interpersonal influence。Seeking Compliance: The production of interpersonal influence messages。Scottsdale, AZ：Gorsuch Scarisbrick。
2.	Redding, W. C.(1985)。Stumbling toward identity: The emergence of organizational communication as a field of study。Organizational communication: Traditional themes and new directions。Newbury Park, CA：Beverly Hills, CA：Sage。
3.	Kipnis, D.(1984)。The use of power in organizations and in interpersonal settings。Applied social psychology Annual, Vol. 5: Applications in Organizational Settings。Sage。
4.	Graen, G. B.、Scandura, T. A.(1987)。Toward a Psychology of Dyadic Organizing。Research in Organizational Behavior。Greenwich, Connecticut：JAI Press。

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