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題名:資訊科技啟動組織變革的歷程模式研究
書刊名:資訊管理學報
作者:林芬慧 引用關係曾智義郭峰淵 引用關係
作者(外文):Lin, Fen-huiTseng, Chih-yiKuo, Bob F. Y.
出版日期:2006
卷期:13:1
頁次:頁1-26
主題關鍵詞:IT 啟動變革資訊系統改造變革管理社會歷程模式質性研究IT-enabled changeChange managementSocial process modelQualitative research
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(3) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:28
本研究紀錄一家近半世紀的老公司組織變革的過程,藉由歷程模式的資料分析方法,探討CEO以IT啓動變革的背景因素、IS改造以及組織變革的過程。個案公司AACL是具高度專業技術,以及市場獨佔的公司;當新任CEO進駐財務岌岌可危的AACL,亟思如何改善其營運狀況時,使用多年的主機系統便成為CEO的變革標的。IS改造和建置總共歷時八年(公元1993年至2000年),經歷了兩次的失敗,第三次則歷時四年並克服諸多波折才建置成功。當CEO立意改造資訊系統時,基本思維是對科技的信賴,以外部的「專家」主導並跳過原資訊主管的經驗。前兩次由CEO主導的系統改造和建置卻失敗,主要原因是無法掌握AACL獨特的產業知識。第三次的建置,卻接連引發組織內部的衝突,員工及部門高階主管都出現強烈的抗爭;最後是CEO與新任CIO共同扮演變革推手,解決組織內部的政治問題後,新的資訊系統才得以成功的上線。本文深入討論個案各相關事件的因果關係及管理意涵,可做為學界質性研究之參考,也可供業界思考,以IT作為啓動變革的工具時可能面臨的組織問題和桃戰。
This research is to study how an over-half-century-old company went through the process of information system change associated with the organizational change. It took eight years that began at 1993 and ended at 2000. When the new CEO saw the financial report filled with English codes and numbers that he could hardly understand, he decided to replace the out-of-date information system. We have recorded three stages of IS replacement process. The first and second stages are failures. The most important reason is that both replacement projects were leaded by outside IT experts who do not have the domain knowledge of the company. The third stage does not repeat the same problems as the previous two; however, the organizational politics and user rejection make the replacement process a rough journey. Throught the process theory, we organize the related events to analyze how the IS replacement triggers an organization change and how the stakeholders react to the power change.
期刊論文
1.Pyburn, P. J.(1983)。Linking the MIS Plan with Corporate Strategy: An Exploratory Study。MIS Quarterly: Management Information Systems,7(2),1-14。  new window
2.Robey, Daniel、Newman, Michael(1996)。Sequential Patterns in Information Systems Development: An Application of a Social Process Model。ACM Transactions on Information Systems,14(1),30-63。  new window
3.Henderson, J. C.(1990)。Plugging into strategic partnerships: the critical IS connection。Sloan Management Review,31(3),7-18。  new window
4.Orlikowski, W. J.(1996)。Improvising organizational transformation over time: A situated change perspective。Information Systems Research,7(1),63-92。  new window
5.Fenny, D. F.、Edwards, B. R.、Simpson, K. M.(1992)。Understanding the CEO/CIO Relationship。MIS Quarterly,16(4),435-448。  new window
6.Markus, M. Lynne(1983)。Power, Politics, and MIS Implementation。Communications of the ACM,26(6),430-444。  new window
7.Benjamin, R. I.、Levinson, E.(1993)。A Framework for Managing IT-Enabled Change。Sloan Management Review,34(4),23-33。  new window
8.Homans, George Casper(1958)。Social Behavior as Exchange。American Journal of Sociology,63(6),597-606。  new window
9.Langley, A.(1999)。Strategies for theorizing from process data。Academy of Management Review,24(4),691-710。  new window
10.Newman, M.、Robey, D.(1992)。A Social Process Model of User-Analyst Relationships。MIS Quarterly,16(2),249-266。  new window
11.Davidson, E. J.(2002)。Technology Frames and Framing: A Socio-cognitive Investogation of Requirements Determination。MIS Quarterly,26(4),329-358。  new window
12.Langley, A.、Truax, J.(1994)。A Process Study of New Technology Adoption in Smaller Manufacturing Firms。Journal of Management Studies,31(5),620-652。  new window
13.Markus, M. L.、Benjamin, R. I.(1996)。Change Agentry--The Next Is Frontier。MIS Quarterly,20(4),385-407。  new window
14.Markus, M. L.、Keil, M.(1994)。If We Build It They Will Come: Designing Information Systems That User Want to Use。Sloan Management Review,35(2),11-25。  new window
15.McDonagh, J.(2001)。Not for the Faint Hearted: Social and Organizational Challenges in IT-enabled Change。Organization Development Journal,19(1),11-20。  new window
16.Orlikowski, W. J.、Gash, D. C.(1994)。Technological Frams: Making Sense of Information Technology in Organizations。ACM Transactions on Information Systems,12(2),174-207。  new window
17.Watts, D. L.(2001)。CEO's Role in IT-driven Organizaitonal Change。Journal of Information Technology Theory and Application,3(3),44-55。  new window
學位論文
1.Watts, D. L.(2001)。CEO Perceptions of Information Technology Enabled Organizational Change,Adelaide, Australia。  new window
圖書
1.Jorgensen, Danny L.(1989)。Participant observation: a methodology for human studies。Sage Publications。  new window
2.Kanter, R. M.、Stein, B. A.、Jick, T. D.(1992)。The Chaalenge of Organizational CHenryge: How Companies Experience IT and Leaders Guide It。The Chaalenge of Organizational CHenryge: How Companies Experience IT and Leaders Guide It。New York, NY。  new window
3.Majchrzak, Ann(1992)。Management of Technological and Organizational Change。Handbook of Industrial Engineering。New York, NY。  new window
4.Schein, E. H.(1994)。The Role of the CEO in the Management of Change: The Case of Information Technology。Information Technology and the Corporation of the 1990s: Research Studies。New York, NY。  new window
 
 
 
 
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