期刊論文1. | Arnett, D. B.、German, S. D.、Hunt, S. D.(2003)。The identity salience model of relationship marketing success: The case of nonprofit marketing。Journal of Marketing,67(2),89-105。 |
2. | Barnes, J. G.(1997)。Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers。Psychology & Marketing,14(8),765-790。 |
3. | Berry, L. L.、Welson, I.(1976)。Retailing: The next 10 years。Journal of Retailing,53(1),5-28。 |
4. | Biong, H.、Seines, F.(1995)。Relational selling behavior and skills in long-term indusrial buyer-seller relationships。International Business Review,4(4),483-498。 |
5. | Bodur, H. O.、Grohmann, B.(2005)。Consumer responses to gift receipt in business-to-consumer contexts。Psychology & Marketing,22(5),441-456。 |
6. | Boulding, W.、Kirmani, A.(1993)。A consumer-side experimental exmination of signaling theory: Do consumers perceive warranties as signals of quality?。Journal of Consumer Research,20(1),111-123。 |
7. | Evans, K. R.、Christiansen, T.、Gill, J. D.(1996)。The impact of social influence and role expectations on shopping center patronage intentions。Journal of the Academy of Marketing Science,24(3),208-218。 |
8. | Fitzmaurice, J.(2005)。Incorporating consumer's motivations into the theory of reasoned action。Psychology & Marketing,22(11),911-929。 |
9. | Forman, A. M.、Sriram, V.(1991)。The depersonalization of retailing: Its impact on the "lonely" consumer。Journal of Retailing,67(2),226-243。 |
10. | Fornell, C.、Wernerfelt, B.(1987)。Defensive marketing strategy by customer complaining management: A theoretical perspective。Journal of Marketing Research,24(4),337-346。 |
11. | Gainey, T. W.、Klaas, B. S.(2003)。The outsourcing of training and development: Factors impacting client satisfaction。Journal of Management,29(2),207-229。 |
12. | Griffith, D. A.、Harvey, M. G.、Lusch, R. F.(2006)。Social exchange in supply chain relationship: The resulting benefits of procedural and distributive justice。Journal of Operations Management,24(2),85-98。 |
13. | Howard, D. J.、Gengler, C.、Jain, A.(1995)。What's in a name? A complimentary means of persuasion。Journal of Consumer Research,22(2),200-211。 |
14. | Innis, D. E.、LaLonde, B. J.(1994)。Customer service: The key to customer satisfaction, customer loyalty, and market share。Journal of Business Logistics,15(1),1-27。 |
15. | Jancic, Z.、Zabkar, V.(2002)。Impersonal vs. personal exchanges in marketing relationships。Journal of Marketing Management,18(7/8),657-671。 |
16. | Kang, J. H.(2004)。The role of self-esteem in initiating physical activity in consumption situations。Journal of Sport Management,18(3),255-273。 |
17. | Ken, B.、Sparks, B.、O'Callaghan, F.(2003)。Beyond core service。Psychology & Marketing,20(3),187-208。 |
18. | Kim, Y. K.、Kang, J.、Kim, M.(2005)。The relationships among family and social interaction, loneliness, mall shopping motivation, and mall spending of older consumers。Psychology & Marketing,22(12),995-1015。 |
19. | Koufteros, X, A.(1999)。Testing a model of full production: A paradigm for manufacturing research using structural equation modeling。Journal of Operations Management,17(4),467-488。 |
20. | LaBahn, D. W.、Krapfel, R.(2000)。Early supplier involvement in customer new product development: A contingency model of component supplier intentions。Journal of Business Research,47(1),173-190。 |
21. | Liljander, V.、Strandvik, T.(1997)。Emotions in service satisfaction。International Journal of Service Industry Management,8(2),148-169。 |
22. | Luo, X.(2002)。Trust production and privacy concerns on the Internet: A framework based on relationship marketing and social exchange theory。Industrial Marketing Management,31(2),111-118。 |
23. | Miller, N. J.、Kean, R. C.(1997)。Reciprocal exchange in rural communities: Consumers' inducements to inshop。Psychology & Marketing,14(7),637-661。 |
24. | Metcalf, L. E.、Frear, C. R.、Krishnan, R.(1992)。Buyer-seller relationship: An application of the IMP interaction model。European Journal of Marketing,26(2),27-46。 |
25. | Mohr, J. J.、Fisher, R. J.、Nevin, J. R.(1996)。Collaborative communication in inter-firm relationships: Moderating effects of integration and control。Journal of Marketing,60(3),103-115。 |
26. | Moschis, G. R.(2003)。Marketing to older adults: An updated overview of present knowledge and practice。Journal of Consumer Marketing,20(6),516-525。 |
27. | Okun, M. A.、Keith, V. M.(1998)。Effects of positive and negative social exchanges with various sources on depressive symptoms in younger and older adults。The Journals of Gerontology,53B(1),4-20。 |
28. | Ping, R. A.(1995)。A parsimonious estimating technique for interaction and quadratic latent variable。Journal of Marketing Research,32(3),336-347。 |
29. | Pinquart, M.、Sorensen, S.(2001)。Influences on loneliness in older adults: A meta-analysis。Basic and Applied Social Psychology,23(4),245-266。 |
30. | Price, L. L.、Arnould, E.、Curasi, C. F.(2000)。Older consumers' disposition of special possessions。Journal of Consumer Research,27(2),179-201。 |
31. | Schiffman, L. G.、Sherman, E.(1991)。Value orientations of new-age elderly: The coming of an ageless market。Journal of Business Research,22(2),187-194。 |
32. | Sherman, E.、Schiffman, L. G.、Mathur, A.(2001)。The influence of gender on the new-age elderly's consumption orientation。Psychology & Marketing,18(10),1073-1089。 |
33. | Sierra, J. J.、McQuitty, S.(2005)。Service providers and customers: Social exchange theory and service loyalty。Journal of Service Marketing,19(6),392-400。 |
34. | Smith, J. B.、Relationships, B. S.(1998)。Buyer-seller relationships: Bonds, relationship management, and sex-type。Canadian Journal of Administrative Sciences,15(1),76-92。 |
35. | Stone, G. P.(1954)。City shoppers and urban identification: Observations on the social psychology of city life。American Journal of Sociology,60(7),36-45。 |
36. | Verhoef, P. C.、Franses, P. H.、Hoekstra, J. C.(2001)。The impact of satisfaction and payment equity on cross-buying: A dynamic model for a multi-service provider。Journal of Retailing,77(3),359-378。 |
37. | West, H. D.、Kellner, R.、Moore-West, M.(1986)。The effects of loneliness: A review of the literature。Comprehensive Psychiatry,27(4),351-363。 |
38. | Zeithaml, V. A.、Geliy, M. C.(1987)。Characteristics affecting the acceptance of retailing technologies: A comparison of elderly and nonelderly consumer。Journal of Retailing,63(1),49-68。 |
39. | Shim, S.、Eastlick, M. A.(1998)。The Hierarchical Influence of Personal Values on Mall Shopping Attitude and Behavior。Journal of Retailing,74(1),139-160。 |
40. | Bolton, R. N.、Kannan, P. K.、Bramlett, M. D.(2000)。Implications of loyalty program membership and service experiences for customer retention and value。Journal of the Academy of Marketing Science,28(1),95-108。 |
41. | Sharp, B.、Sharp, A.(1997)。Loyalty programs and their impact on repeat-purchase loyalty patterns。International Journal of Research in Marketing,14(5),473-486。 |
42. | Wakefield, K. L.、Baker, J.(1998)。Excitement at the Mail: Determinants and Effects on Shopping Response。Journal of Retailing,74(4),515-539。 |
43. | Killeen, C.(1998)。Loneliness: An epidemic in modern society。Journal of Advanced Nursing,28(4),762-770。 |
44. | Russell, D. W.、Peplau, L. A.、Cutrona, C. E.(1980)。The revised UCLA loneliness scale: Concurrent and discriminant validity evidence。Journal of Personality and Social Psychology,39(3),472-480。 |
45. | Sheth, Jagdish N.、Parvatiyar, Atul(1995)。Relationship Marketing in Consumer Markets: Antecedents and Consequences。Journal of the Academy of Marketing Science,23(4),255-271。 |
46. | Peterson, Robert A.(1995)。Relationship marketing and the consumer。Journal of the Academy of Marketing Science,23(4),278-281。 |
47. | Gruen, T.(1995)。The outcomes set of relationship marketing in consumer markets。International Business Review,4(4),447-469。 |
48. | Christy, Richard、Oliver, Gordon、Penn, Joe(1996)。Relationship Marketing in Consumer Markets。Journal of Marketing Management,12(1-3),175-187。 |
49. | Sheth, J. N.、Parvatiyar, A.(1995)。The evolution of relationship marketing。International Business Review,4(4),397-418。 |
50. | Peter, J. P.、Churchill, G. A. Jr.、Brown, T. J.(1993)。Caution in the use of difference scores in consumer research。Journal of Consumer Research,19(4),655-662。 |
51. | Macintosh, Gerrard、Lockshin, Lawrence S.(1997)。Retail relationships and store loyalty: a multi-level perspective。International Journal of Research in marketing,14(5),487-497。 |
52. | Bendapudi, Neeli、Berry, Leonard L.(1997)。Customers' Motivations for Maintaining Relationships With Service Providers。Journal of Retailing,73(1),15-37。 |
53. | Bloemer, J.、Ruyter, K. D.(1998)。On the relationship between store image, store satisfaction and store loyalty。European Journal of Marketing,32(5/6),499-513。 |
54. | Beatty, S. E.、Mayer, M. L.、Coleman, J. E.、Reynolds, K. E.、Lee, J.(1996)。Customer-sales associate retail relationships。Journal of Retailing,72(3),223-247。 |
55. | Kirkpatrick, L. A.、Davis, K. E.(1994)。Attachment style, gender, and relationship stability: A longitudinal analysis。Journal of Personality and Social Psychology,66(3),502-512。 |
56. | Bolton, Ruth N.(1998)。A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction。Marketing Science,17(1),45-65。 |
57. | Gwinner, Kevin P.、Gremler, Dwayne D.、Bitner, Mary Jo(1998)。Relational Benefits in Services Industries: The Customer's Perspective。Journal of the Academy of Marketing Science,26(2),101-114。 |
58. | Anderson, James C.、Narus, James A.(1984)。A Model of the Distributor's Perspective of Distributor-Manufacturer Working Relationships。Journal of Marketing,48(4),62-74。 |
59. | Babin, Barry J.、Darden, William R.、Griffin, Mitch(1994)。Work and/or fun: Measuring hedonic and utilitarian shopping value。Journal of Consumer Research,20(4),644-656。 |
60. | Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationships。Journal of Marketing,51(2),11-27。 |
61. | Fournier, Susan(1998)。Consumers and their brands: Developing relationship theory in consumer research。Journal of Consumer Research,24(4),343-373。 |
62. | Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。 |
63. | Hennig-Thurau, Thorsten、Klee, Alexander(1997)。The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development。Psychology & Marketing,14(8),737-764。 |
64. | Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。 |
65. | Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing,61(2),35-51。 |
66. | Sirohi, Niren、McLaughlin, Edward W.、Wittink, Dick R.(1998)。A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer。Journal of Retailing,74(2),223-245。 |
67. | Smith, J. Brock、Barclay, Donald W.(1997)。The effects of organizational differences and trust on the effectiveness of selling partner relationships。Journal of Marketing,61(1),3-21。 |
68. | Homans, George Casper(1958)。Social Behavior as Exchange。American Journal of Sociology,63(6),597-606。 |
69. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 |
70. | Westbrook, Robert A.(1987)。Product/Consumption-Based Affective Responses and Postpurchase Processes。Journal of Marketing Research,24(3),258-270。 |
71. | Agustin, Clara、Singh, Jagdip(2005)。Curvilinear effects of consumer loyalty determinants in relational exchanges。Journal of Marketing Research,42(1),96-108。 |
72. | Duncan, Tom、Moriarty, Sandra E.(1998)。A Communication-Based Marketing Model for Managing Relationships。Journal of Marketing,62(2),1-13。 |
73. | Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science,23(4),236-245。 |
74. | Anderson, Erin、Weitz, Barton(1992)。The use of pledges to build and sustain commitment in distribution channels。Journal of Marketing Research,29(1),18-34。 |
75. | Williams, Larry J.、Hazer, John T.(1986)。Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods。Journal of Applied Psychology,71(2),219-231。 |
76. | Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。 |
77. | Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing,58(2),1-19。 |
78. | De Wulf, Kristof、Odekerken-Schröder, Gaby J.、Iacobucci, Dawn(2001)。Investments in consumer relationships: A cross-country and cross-industry exploration。Journal of Marketing,65(4),33-50。 |
79. | Kirmani, Amna、Rao, Akshay R.(2000)。No pain, no gain: A critical review of the literature on signaling unobservable product quality。Journal of Marketing,64(2),66-79。 |
80. | Donovan, Robert J.、Rossiter, John R.(1982)。Store atmosphere: An environmental psychology approach。Journal of Retailing,58(1),34-57。 |
81. | Jones, Warren H.、Freemon, J. E.、Goswick, Ruth A.(1981)。The persistence of loneliness: Self and other determinants。Journal of Personality,49(1),27-48。 |
82. | Tauber, Edward M.(1972)。Why do people shop?。Journal of Marketing,36(4),46-59。 |
83. | Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。 |
84. | Bolton, Ruth N.、Lemon, Katherine N.(1999)。A Dynamic Model of Customer's Usage of Services: Usage as an Antecedent and Consequence of Satisfaction。Journal of Marketing Research,36(2),171-186。 |
85. | Westbrook, Robert A.、Oliver, Richard L.(1991)。The dimensionality of consumption emotion patterns and consumer satisfaction。Journal of Consumer Research,18(1),84-91。 |
86. | Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。 |
87. | De Wulf, Kristof、Odekerken-Schroder, Gaby、Van Kenhove, Patrick(2003)。Investments in consumer relationships: A critical reassessment and model extension。International Review of Retail, Distribution and Consumer Research,13(3),245-261。 |