臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：使用者組織內部的服務品質缺口模型之驗證--以資訊系統服務需求為例
書刊名：資訊管理學報
作者：詹前隆 引用關係／江俊毅 引用關係／洪昆廷
作者(外文)：Chan, Chien-lung／Jiang, James J.／Hong, Kun-ting
出版日期：2009
卷期：16:專刊
頁次：頁113-130
主題關鍵詞：服務品質；資訊服務品質；認知缺口；Service quality；Information service quality；Perception gap
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:172
期刊論文
1.Kettinger, W. J.、Lee, C. C.(2005)。Zone of Tolerance: Alternative Scales for Measuring Information Systems Service Quality。MIS Quarterly，29(4)，607-623。  new window
2.Cronin, J. J.、Taylor, S. A.。SERVPERF Versus SERVQUAL: Reconciling Performance-based and Perceptions-minus-expectations Measurements of Service Quality。Journal of Marketing，58(1)，125-131。  new window
3.Kettinger, W. J.、Lee, C. C.(1997)。Pragmatic Perspectives on the Measurement of Information Systems Service Quality。MIS Quarterly，21(2)，223-240。  new window
4.Teas, R. K.(1993)。Expectations, Performance Evaluation and Consumers' Perception of Quality。Journal of Marketing，57(4)，18-34。  new window
5.Haywood-Farmer, J.(1988)。Towards a Conceptual Model of Service Quality。International Journal of Operations and Production Management，8(6)，19-29。  new window
6.Levesque, T. J.、McDougall, G. H. G.(1996)。Determinants of customer satisfaction in retail banking。International Journal of Bank Marketing，14(7)，12-20。  new window
7.Pitt, Leyland F.、Watson, Richard T.、Kavan, C. Bruce(1995)。Service Quality: A Measure of Information Systems Effectiveness。MIS Quarterly，19(2)，173-187。  new window
8.Eggert, Andreas、Ulaga, Wolfgang(2002)。Customer perceived value: a substitute for satisfaction in business markets?。The Journal of Business & Industrial Marketing，17(2/3)，107-118。  new window
9.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
10.Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing，18(4)，36-44。  new window
11.Garvin, David A.(1983)。Quality on the Line。Harvard Business Review，61(5)，64-75。  new window
12.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research，19(4)，491-504。  new window
13.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
14.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
15.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
16.Auty, S.、Long, G.。"Tribal Warfare" and Gaps Affecting Internal Service Quality。International Journal of Service Industry Management，10(1)，7-22。  new window
17.Fullerton, G.。The Service Quality-loyalty Relationship in Retail Service: Does Commitment Matter?。Journal of Retailing and Consumer Services，63(2)，99-111。  new window
18.Teas, R. K.(1994)。Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of Reassessment。Journal of Marketing，58(1)，132-139。  new window
圖書
1.Crosby, Philip B.(1979)。Quality is Free: the Art of Making Quality Certain。New York：New American Library。  new window
2.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
3.Levitt, T.。Industrial Purchasing Behavior: A Study of Communications Effects, Division of Research。Industrial Purchasing Behavior: A Study of Communications Effects, Division of Research。Boston, MA。  new window
4.Lovelock, C.、Wright, L.。Principles of Service Marketing and Management。Principles of Service Marketing and Management。Englewood Cliffs, NJ。  new window
5.Stanton, W. J.。Fundamentals of Marketing。Fundamentals of Marketing。New York, NY。  new window
圖書論文
1.Olshavsky, Richard W.(1985)。Perceived Quality in Consumer Decision Making: An Integrated Theoretical Perspective。Perceived Quality: How Consumers View Stores and Merchandise。Lexington Books。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：266（臺灣：260，外國：6） ／ 本年度總使用人次：1541412 ／ 訪客人次（自102年09月）：67340477
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上