| 期刊論文1. | Barnes, S. J.、Vidgen, R. T.(2003)。Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange。Industrial Management & Data systems,103(5),297-309。 | 2. | Deming, W. E.(1994)。Report card on TQM。Management Review,83(1),22-25。 | 3. | Weihrich, Heinz(1994)。Quality: The Imperative, The Jungle, and The Two-Factor Theory。Industrial Management,36(4),17-20。 | 4. | Chen, Yung-Hsin、Su, Chao-Ton(2006)。A Kano-CKM Model for Customer Knowledge Discovery。Total Quality Management & Business Excellence,17(5),589-608。 | 5. | Yang, C. C.(2005)。The refined Kano Model and its application。Total Quality Management,16(10),1127-1137。 | 6. | Barnes, S. J.、Vidgen, R. T.(2001)。An evaluation of cyber-bookshops: The WebQual method。International Journal of Electronic Commerce,6(1),11-30。 | 7. | Herzberg, F.(1987)。One more time: How do you motivate your employees?。Harvard Business Review,65(5),109-120。 | 8. | Kuo, Y. F.(2004)。Integrating Kano's model into web-community service quality。Total Quality Management and Business Excellence,15(7),925-939。 | 9. | Barnes, Stuart J.、Vidgen, Richard T.(2002)。An integrative approach to the assessment of e-commerce quality。Journal of Electronic Commerce Research,3(3),114-127。 | 10. | Zhang, P.、Von Dran, G. M.(2002)。User expectations and rankings of quality factors in different web site domain。International Journal of Electronic Commerce,6(2),9-33。 | 11. | Witell, L.、Löfgren, M.(2007)。Classification of quality attributes。Managing Service Quality: An International Journal,17(1),54-73。 | 12. | Swan, John E.、Combs, Linda Jones(1976)。Product Performance and Consumer-Satisfaction-a New Concept。Journal of Marketing,40(2),25-30。 | 13. | Aladwani, A. M.、Palvia, P. C.(2002)。Developing and validating an instrument for measuring user-perceived web quality。Information & Management,39(6),467-476。 | 14. | Huizing, Eelko K.R.E(20000401)。The content and design of websites: an empirical study。Information and Management,37(3),123-134。 | 15. | 狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質,14(2),147-156。 延伸查詢 | 會議論文1. | Barnes, S. J.、Vidgen, R. T.(2000)。WebQual: An Exploration of Web-site Quality。Eighth European Conference on Information System,(會議日期: 2000/07/03-05)。Vienna。 | 2. | Barnes, S. J.、Vidgen, R. T.(2001)。Assessing the Quality of Auction Web Sites。Hawaii International Conference on Systems Sciences,(會議日期: 2001/01/04-06)。Maui, Hawaii。 | 3. | 丁學勤(1998)。汽車修理業的必備品質與輔助品質。中華民國品質學會第三十四屆年會暨第四屆全國品質管理研討會,511-519。 延伸查詢 | 4. | Kano, N.(2001)。Life cycle and creation of attractive quality。The fourth International QMOD Conference on Quality Management and Organisational Development。Linköping:University of Linköping。 | 學位論文1. | 余信超(2005)。六標準差設計應用於ODM電子產品設計品質提升之研究--以無線通訊產品為例(碩士論文)。國立交通大學。 延伸查詢 | 圖書1. | 戴久永(2005)。全面品質管理。臺北。 延伸查詢 | 2. | BesterfleId, Dale H.、Besterfield-Michna, Carol、Besterfield, Glen H.、Besterfield-Sacre, Mary(1999)。Total Quality Management。Prentice-Hall International Inc.。 | 3. | Herzberg, Frederick、Mausner, Bernard、Snyderman, Barbara Bloch(1959)。The Motivation to Work。John Wiley & Sons, Inc.。 | |