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題名:自行車遊客體驗及企業形象與忠誠度之研究:兼論樂活變項之干擾效果
書刊名:島嶼觀光研究
作者:陳朝鍵 引用關係
作者(外文):Chen, Chao-chien
出版日期:2010
卷期:2:4
頁次:頁1-17
主題關鍵詞:遊客體驗企業形象忠誠度干擾效果Customer experienceEnterprise imageLoyaltyInterference effect
原始連結:連回原系統網址new window
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本研究以「企業形象」、「樂活特性」及「遊客體驗」之相互影響關係來了解美利達企業在彰化縣八卦山自行車道遊客推動樂活企業形象之現況,並探討個人背景變項與「企業形象」及「忠誠度」之差異情形。本研究於八卦山自行車道間設置二站,以便利取樣方式回蒐集800 份作為研究樣本,研究工具為自編之問卷工具,問卷信度各因素之最低值為0.82。不同背景變項的遊客在企業形象有顯著差異;並以「性別」、「年齡」、「教育程度」、「婚姻狀況」等背景變項在忠誠度上有顯著差異;感官體驗與企業形象及遊客忠誠度之間具有顯著相關存在,結果並顯示自行車道遊客之騎乘體驗、情感體驗與感官體驗之感受對於美利達企業形象之建構及忠誠度之維繫具有高度的影響力;情感體驗與感官體驗對企業形象及忠誠度具有顯著影響,且皆受到「生活實踐」、「樂活主張」與「正向成長行為」之干擾效果。
This research is based on three variables, “the enterprise image”, “Lohas characteristic” and customer experience that relatively influence each other. In addition to understand Merida enterprise's Lohas image of situation of bike path tourists in Ba-Gua Mountain, Zhang-Hua County. Moreover, the study try to discuss the influence of demographic statics to “enterprise image” and “customer loyalty”. Therefore, there are four main categories based on the research result. First, the research result discovered that most of the bike path tourists of Ba-Gua Mountain, Zhang-Hua County, are male who are between the ages of 31 to 40, or mostly business man with education above “vocational school” or “university”. Among them all, mostly are married with an average income of “20,001 to 40,000 NTD”. And most of the bike path tourists are having the occupation of regular workers. Second, the people with different background variables have remarkable difference in the enterprise image. Also, the background variables such as sex”, “the education level” and “marital status” have remarkable difference in the enterprise image. Moreover, the background variables of “the sex”, “age”, “education level”, “marital status” have the remarkable difference on customer loyalty. Third, the sense experience, enterprise image and customer loyalty are highly related. Based on the result, it shows that the riding experiences of bike path customers, emotion experience and sense experience have highly influence to the enterprise image construction associate with the customer loyalty. Fourth, the emotion experience and the sense experience have remarkable influence to the enterprise image and the customer loyalty, and all have received the disturbance from “the life practice”, “Lohas advocate”, “positively growth behavior”.
期刊論文
1.Smith, J. Brock(1998)。Buyer-seller Relationships: Bonds, Relationship Management, and Sex-Type。Canadian Journal of Administrative Sciences,15(1),76-92。  new window
2.Aaker, David A.、Keller, Kevin Lane(1990)。Consumer Evaluations of Brand Extensions。Journal of Marketing,54(1),27-41。  new window
3.沈易利(1998)。談休閒活動場地規劃要領。休閒運動學系系刊,創刊號,56-62。  延伸查詢new window
4.褚士瑩(2008)。我的樂活體檢表。康健雜誌,119,106。  延伸查詢new window
學位論文
1.林建堯(1999)。自行車專用道環境屬性重要度研究(碩士論文)。國立中興大學,臺中。  延伸查詢new window
2.楊胤甲(2006)。愛好自行車休閒運動者之流暢體驗、休閒效益與幸福感之研究(碩士論文)。靜宜大學。  延伸查詢new window
3.黃啟榮(2002)。生活行生活形態需求與附加價值創造關聯發展之研究:以登山自行車為例。國立台灣師範大學,台北市。  延伸查詢new window
4.鄧秉彥(2008)。自行車騎乘者涉入程度與地方依戀關係之研究—以高雄河堤公園為例。亞洲大學,台中縣。  延伸查詢new window
5.魏益川(2008)。台中縣頭汴坑溪自行車道環境屬性重要性與滿意度認知之研究。亞洲大學,台中縣。  延伸查詢new window
6.李世裕(2007)。遊客對企業實施樂活計畫之個案研究-以美利達公司舉辦日月潭自行車活動為例。亞洲大學,台中縣。  延伸查詢new window
圖書
1.邱皓政(2002)。量化研究統計分析:SPSS中文視窗版資料分析範例解析。臺北:五南。  延伸查詢new window
2.吳明隆、涂金堂(2005)。SPSS與統計應用分析實務。五南圖書出版股份有限公司。  延伸查詢new window
3.Walters, Charles G.(1978)。Consumer behavior: An integrated framework。Richard D. Irwin Inc.。  new window
4.DeVellis, Robert F.(1991)。Scale Development: Theory and Applications。Sage。  new window
 
 
 
 
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