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題名:服務場域設計品質評估模式之研究--以創意生活產業為例
書刊名:科技學刊. 人文社會類
作者:陳建勳 引用關係管倖生 引用關係
作者(外文):Chen, Chien-hsunGuan, Shing-sheng
出版日期:2009
卷期:18:1
頁次:頁51-63
主題關鍵詞:創意生活產業服務基架設計品質體驗感受Creative life industriesService frameDesign qualityExperience and feeling
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:37
期刊論文
1.Cunnell, D.、Prentice, R.(2000)。Tourists, Recollections of Quality’ in Museums: A Servicescape Without People ?。Museum Management and Curatorship,18(4),369-377。  new window
2.Gronroos, C.(1998)。Marketing service: the case of missing product。Journal of business and industrial marketing,13(45),322-334。  new window
3.Kumar, V.、Karande, K.(200008)。The Effect of Retail Store Environment on Retailer Performance。Journal of Journal of Business Research,49(2),194。  new window
4.Otto, J. D.、Ritchie, J. B.(1996)。The service experience is tourism。Tourism Management,17(3),165-174。  new window
5.Turley, L. W.、Fugate, D. L.(1992)。The multidimensional nature of service facilities: Viewpoints and recommendations。Journal of Services Marketing,6(3),37-53。  new window
6.Grace, Debra、O'cass, Aron(2005)。Service branding: consumer verdicts on service brands。Journal of Retailing and Consumer Services,12(2),125-139。  new window
7.Neuven, N.(2006)。The Collective Impact of Service Workers and Servicescape on the Corporate Image Formation。International Journal of Hospitality Management,25(2),227-244。  new window
8.Alben, Lauralee(1996)。Quality of experience: defining the criteria for effective interaction design。Interactions,3(3),11-15。  new window
9.Hoch, S. J.(2002)。Product experience is seductive。Journal of consumer Research,29(3),448-454。  new window
10.Wakefield, K. L.、Barnes, James H.(1996)。Retailing Hedonic Consumption: A Model of Sales Promotion of a Leisure Service。Journal of Retailing,72(4),409-427。  new window
11.Mattila, Anna S.、Wirtz, Jochen(2001)。Congruency of scent and music as a driver of in-store evaluations and behavior。Journal of Retailing,77(2),273-289。  new window
12.Holbrook, M. B.(2000)。The Millennial consumer in the text of times: Experience and entertainment。Journal of Macromarketing,20(2),178-192。  new window
13.Kunkel, J. H.、Berry, L. L.(1968)。A Behavioral Conception of Retail Image。Journal of Marketing,32(4),21-27。  new window
14.Wyckoff, D. D.(1984)。New Tools for Achieving Service Quality。Cornell Hotel and Restaurant Administration Quarterly,25(3),78-92。  new window
15.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The experiential aspects of consumptions: consumer fantasies, feelings and fun。Journal of Consumer Research,9(2),132-140。  new window
16.Alba, Joseph W.、Hutchinson, John Wesley(1987)。Dimensions of Consumer Expertise。Journal of Consumer Research,13(4),411-454。  new window
17.Drake, Graham(20031100)。This Place Gives Me Space: Place and Creativity in the Creative Industries。Geoforum,34(4),511-524。  new window
18.Hightower, Roscoe Jr.、Brady, Michael K.、Baker, Thomas L.(2002)。Investigating the Role of the Physical Environment in Hedonic Service Consumption: An Exploratory Study of Sporting Events。Journal of Business Research,55(9),697-707。  new window
19.Banks, M.、Lovatt, A.、O'Connor, J.、Raffo, C.(2000)。Risk and Trust in the Cultural Industries。Geoforum,31(4),453-464。  new window
20.Belk, Russell W.(1975)。Situational Variables and Consumer Behavior。Journal of Consumer Research,2(3),157-164。  new window
21.Mathwick, Charla、Malhotra, Naresh K.、Rigdon, Edward(2001)。Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment。Journal of Retailing,77(1),39-56。  new window
22.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
23.Wakefield, Kirk L.、Blodgett, Jeffrey G.(1994)。The Importance of Servicescapes in Leisure Service Settings。Journal of Services Marketing,8(3),66-76。  new window
24.Donovan, Robert J.、Rossiter, John R.(1982)。Store atmosphere: An environmental psychology approach。Journal of Retailing,58(1),34-57。  new window
25.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
26.Kotler, Philip(1973)。Atmospherics as a marketing tool。Journal of Retailing,49(4),48-64。  new window
27.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
28.Lin, Ingrid Y.(2004)。Evaluating a servicescape: the effect of cognition and emotion。International Journal of Hospitality Management,23(2),163-178。  new window
29.Sherman, Elaine、Mathur, Anil、Smith, Ruth Belk(1997)。Store environment and consumer purchase behavior: Mediating role of consumer emotions。Psychology and Marketing,14(4),361-378。  new window
30.Turley, L. W.、Milliman, R. E.(2000)。Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence。Journal of Business Research,49(2),193-211。  new window
會議論文
1.Davis, M.(20031107)。Theoretical foundations for experiential systems design。Berkeley, California。45-52。  new window
2.Petersen, Marianne Graves、Iverson, Ole Sejer、Kroph, Peter Gall、Ludvigsen, Martin(2004)。Aesthetic interaction: a pragmatist's aesthetics of interactive systems。The 2004 Conference on Designing Interactive Systems。Cambridge。269-276。  new window
圖書
1.Toffler, Alvin、蔡伸章(1972)。未來的衝擊。臺北:志文出版社。  延伸查詢new window
2.李仁芳(2005)。創意生活產業魔法書。台北市:典藏藝術家庭。  延伸查詢new window
3.Deway, J.(1978)。Art as Experience。Carbondale:Southern Illinois University press。  new window
4.Jensen, R.(1999)。The Dream Society。New York:Random House。  new window
5.Jones, P.、Lockwood, A.(1989)。The Management of hotel operation。London:Cassell。  new window
6.Csikszentmihalyi, M.(1991)。Flow: The Psychology of Optimal Experience。New York:HarperCollins。  new window
7.Scott, A. J.(2000)。The Cultural Economy of Cities: Essays on the Geography of Image-Producing Industries。SAGE Publications。  new window
8.Lash, S.、Urry, J.(1994)。Economics of Signs and Space: After Organized Capitalism。London:Sage。  new window
9.Shusterman, Richard(1992)。Pragmatist Aesthetics: Living Beauty, Rethinking Art。Oxford:Blackwell。  new window
10.Pine, B. J. II、Gilmore, J. H.(1999)。The experience economy: Work is theatre and every business a state。Harvard Business School Press。  new window
11.Schmitt, Bernd H.、梁曉鶯、王育英(2000)。體驗行銷。經典傳訊文化。  延伸查詢new window
12.Abbott, Lawrence(1995)。Quality and Competition: An Essay in Economic Theory。Columbia University Press。  new window
13.Lebergott, Stanley(1993)。Pursuing happiness: American consumers in the twentieth century。Princeton, New Jersey:Princeton University Press。  new window
14.O'Sullivan, E. L.、Spangler, K. J.(1998)。Experience Marketing: Strategies for the New Millennium。State College, Pa:Venture Publishing。  new window
圖書論文
1.Baker, J.(1987)。The role of the environment in marketing services。The Services Challenges: Integrating for Competitive Advantage。Chicago:American Marketing Association。  new window
 
 
 
 
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