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題名:線上顧客再購意圖之研究:結合期望-不確認理論與承諾-信任理論觀點
書刊名:電子商務研究
作者:莊淑惠 引用關係林鴻南 引用關係翁佩瑜
作者(外文):Chuang, Shu-huiLin, Hong-nanWong, Pei-yu
出版日期:2011
卷期:9:4
頁次:頁383-405
主題關鍵詞:電子商務期望-不確認理論承諾-信任理論Electronic commerceExpectation-disconfirmation theoryCommitment-trust theory
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:39
期刊論文
1.Swaid, S. I.、Wigand, R. T.(2009)。Measuring the Quality of E-Service: Scale Development and Initial Validation。Journal of Electronic Commerce Research,10(1),13-28。  new window
2.Lin, C. S.、Wu, S.、Tsai, R. J.(2005)。Integrating perceived playfulness into expectationconfirmation model for web portal context。Information & Management,42(5),683-693。  new window
3.Jin, X.-L.、Lee, M. K. O.、Cheung, C. M. K.(2010)。Predicting continuance in Online Communities: Model development and empirical test。Behaviour and Information Technology,29(4),383-394。  new window
4.Vatanasombut, B.、Igbaria, M.、Stylianou, A. C.、Rodgers, W.(2008)。Information Systems Continuance Intention of Web-Based Applications Customers: The Case of Online Banking。Information & Management,45(7),419-428。  new window
5.Sanchez-Franco, M. J.、Ramos, A. F. V.、Velicia, F. A. M.(2009)。The moderating effect of gender on relationship quality and loyalty toward Internet service providers。Information & Management,46(3),196-202。  new window
6.Liao, C.、Chen, J. L.、Yen, D. C.(2007)。Theory of planned behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model。Computers in Human Behavior,23(6),2804-2822。  new window
7.Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing,63,33-44。  new window
8.Jarvenpaa, S. L.、Todd, P. A.(1996)。Consumer Reactions to Electronic Shopping on the World Wide Web。International Journal of Electronic Commerce,1(2),59-88。  new window
9.Kwon, Ik-Whan G.、Suh, Taewon(2004)。Factors Affecting the Level of Trust and Commitment in Supply Chain Relationships。The journal of Supply Chain Management,40(2),4-14。  new window
10.Pavlou, P. A.、Chai, L.(2002)。What drives electronic commerce across cultures? A cross-cultural empirical investigation of the theory of planned behavior。Journal of Electronic Commerce Research,3(4),240-253。  new window
11.Park, Chung-Hoon、Kim, Young-Gul(2003)。Identifying key factors affecting consumer purchase behavior in an online shopping context。International Journal of Retail & Distribution Management,31(1),16-29。  new window
12.Jarvenpaa, S. L.、Tractinsky, N.、Saarinen, L.(1999)。Consumer trust in an internet store: A cross-cultural validation。Journal of Computer-Mediated Communication,5(2),1-35。  new window
13.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing,63(2),70-87。  new window
14.Ajzen, Icek(1991)。The Theory of Planned Behavior。Organizational Behavior and Human Decision Processes,50(2),179-211。  new window
15.Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review,78(4),105-113。  new window
16.Bhattacherjee, A.、Premkumar, G.(2004)。Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test。MIS Quarterly,28(2),229-254。  new window
17.Hong, Se-Joon、Tam, Kar Yan(2006)。Understanding the Adoption of Multipurpose Information Appliances: The Case of Mobile Data Services。Information Systems Research,17(2),162-179。  new window
18.Gefen, David、Karahanna, Elena、Straub, Detmar W.(2003)。Trust and TAM in Online Shopping: An integrated Model。Management Information Systems Quarterly,27(1),51-90。  new window
19.Kumar, Nirmalya、Scheer, Lisa K.、Steenkamp, Jan-Benedict E. M.(1995)。The Effects of Perceived Interdependence on Dealer Attitudes。Journal of Marketing Research,32(3),348-356。  new window
20.Suh, B.、Han, I.(2003)。The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce。International Journal of Electronic Commerce,7(3),135-161。  new window
21.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
22.Jarvenpaa, Sirkka L.、Tractinsky, Noam、Vitale, Michael(2000)。Consumer Trust in an Internet Store。Information Technology and Management,1(1/2),45-71。  new window
23.Venkatesh, Viswanath、Morris, Michael G.、Davis, Gordon B.、Davis, Fred D.(2003)。User Acceptance of Information Technology: Toward a Unified View。Management Information Systems Quarterly,27(3),425-478。  new window
24.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
25.Flavián, Carlos、Guinalíu, M.、Gurrea, R.(2006)。The role played by perceived usability, satisfaction and consumer trust on website loyalty。Information & Management,43(1),1-14。  new window
26.Anderson, Erin、Weitz, Barton(1992)。The use of pledges to build and sustain commitment in distribution channels。Journal of Marketing Research,29(1),18-34。  new window
27.Kang, Y. S.、Hong, S.、Lee, H.(2009)。Exploring continued online service usage behavior: The roles of self-image congruity and regret。Computers in Human Behavior,25(1),111-122。  new window
28.Spreng, Richard A.、Mackenzie, Scott B.、Olshavsky, Richard W.(1996)。A Reexamination of the Determinants of Consumer Satisfaction。Journal of Marketing,60(3),15-32。  new window
29.Thong, J. Y. L.、Hong, S.-J.、Tam, K. Y.(2006)。The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance。International Journal of Human-Computer Studies,64(9),799-810。  new window
30.Pavlou, Paul A.(2003)。Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model。International Journal of Electronic Commerce,7(3),101-134。  new window
31.Bloemer, Josée、Odekerken-Schröder, Gaby(2002)。Store satisfaction and store loyalty explained by customer and store-related factors。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,15(1),68-80。  new window
32.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing,58(2),1-19。  new window
33.Bauer, Hans H.、Grether, Mark、Leach, Mark(2002)。Building Customer Relations over the Internet。Industrial Marketing Management,31(2),155-163。  new window
34.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
35.Chin, Wynne W.(1998)。Commentary: Issues and opinion on structural equation modeling。Management Information Systems Quarterly,22(1),vii-xvi。  new window
36.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
37.Gefen, David(2000)。E-commerce: The role of familiarity and trust。Omega: The International Journal of Management Science,28(6),725-737。  new window
38.Patterson, Paul G.、Johnson, Lester W.、Spreng, Richard A.(1997)。Modeling the determinants of customer satisfaction for business-to-business professional services。Journal of the Academy of Marketing Science,25(1),4-17。  new window
39.Bhattacherjee, Anol(2001)。Understanding Information Systems Continuance: An Expectation-Confirmation Model。MIS Quarterly,25(3),351-370。  new window
40.Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science,35(8),982-1003。  new window
41.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
42.Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review,32(2),344-354。  new window
43.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
44.Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly,13(3),319-340。  new window
45.Ajzen, Icek(2002)。Perceived behavioral control, self-efficacy, locus of control, and the theory of planned behavior。Journal of Applied Social Psychology,32(4),665-683。  new window
46.Chou, S.、Chen, P.(2009)。The Influence of Individual Differences on Continuance Intentions of Enterprise Resource Planning。International Journal of Human-Computer Studies,67(6),484-496。  new window
47.Vatanasombut, B.、Stylianou, A. C.、Igbaria, M.(2004)。How to Retain Online Customers。Communications of the ACM,47(6),64-70。  new window
48.Khalifa, M.、Liu, V.(2002)。Satisfaction with Internet-Based Services: the Role of Expectations and Desires。International Journal of Electronic Commerce,7(2),31-49。  new window
49.Casalo, L.、Flavian, C.、Guinaliu, M.(2008)。The Role of Usability and Satisfaction in the Consumer's Commitment to a Financial Services Website。International Journal of Electronic Finance,2(1),31-49。  new window
50.Solomon, R. C.(2002)。Back to Basics: On the Very Idea of ‘Basic Emotions’。Journal for the Theory of Social Behaviour,32(2),115-144。  new window
51.Malhotra, Y.、Galletta, D.(2005)。A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior。Journal of Management Information Systems,22(1),117-151。  new window
圖書
1.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
2.Fishbein, M.、Ajzen, I.(1980)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley。  new window
3.Festinger, Leon(1957)。A Theory of Cognitive Dissonance。Stanford University Press。  new window
4.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.資策會產業情報研究所MIC(2010)。電子商務開創中小企業新藍海。  延伸查詢new window
2.資策會產業情報研究所MIC(2009)。2009年台灣網友線上購物行為分析,http://mic.iii.org.tw/intelligence/pressroom/pop_pressfull.asp?sno=174&type1=2, 20111219。  延伸查詢new window
3.Ringle, C. M.,Wende, S.,Will, A.(2005)。SmartPLS 2 (beta),http://www.smartpls.de, 20111219。  new window
 
 
 
 
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