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題名:
照顧服務員正向情緒及情緒感染力與住民幸福感之關聯性研究--探討住民情緒易感性之干擾中介效果
書刊名:
健康管理學刊
作者:
鍾燕宜
/
鍾祥玥
/
蔡金記
作者(外文):
Chung, Yen-yi
/
Chung, Shiang-yue
/
Tsai, Chin-kee
出版日期:
2012
卷期:
10:2
頁次:
頁150-165
主題關鍵詞:
正向情緒
;
幸福感
;
情緒感染
;
照顧服務員
;
住民
;
Positive emotion
;
Well-being
;
Emotional contagion
;
Nursing aides
;
Resident
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
2
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
1
共同引用:0
點閱:86
老人(住民)入住養護機構後,深度依賴照顧服務員(簡稱照服員)的生活照料。研究指出情緒有彼此影響的社會交互作用,正向情緒可以帶來個人生理層面的幸福感。老人的心理健康與照服員的緊密互動關係,是否存在某種微妙的影響?本研究藉由照服員及住民的配對研究,瞭解照服員正向情緒、照服員情緒感染力對住民幸福感之影響,並釐清住民正向情緒的中介效果和情緒易感性的干擾作用。以老人養護中心及護理之家進行問卷調查,立意取樣81組,每組一位照服員與配對照顧之住民1~5位,住民需符合意識清楚,且能自行表達意見者,共計取樣316人。統計方法採描述性統計分析、驗證性因素分析及階層式迴歸分析。研究結果顯示照服員正向情緒、照服員情緒感染力、住民正向情緒皆有利於住民幸福感的提升;住民正向情緒中介照服員正向情緒與住民幸福感的關係,住民正向情緒也中介照服員情緒感染力與住民幸福感的關係;憤怒易感性在住民正向情緒與住民幸福感間的關係具有干擾中介效果。照服員的正向情緒可促進住民的幸福感,而降低住民憤怒之易感性,可以讓高正向情緒的住民有較佳的幸福感。建議重視及加強照服員的情緒管理,若能導向正向的情緒,將助益住民幸福感的提高。
以文找文
After senior citizens have moved in elder care and rehabilitation institutions, they were highly depended on Nursing Aides' (Hereafter "NA") living care. Previous research indicated that emotion had social reciprocal of interaction, and positive emotion resulted in personal physiological happiness. To investigate whether there was delicate influence existed between close mutual relationship of NA and residents, the present study utilized paired research between NA and residents to understand the influence of NA's positive emotion and emotional appeal on residents' happiness, and distinguished mediating effect of residents' positive emotion and interfering function of residents' emotional sensitivity. The questionnaire survey was did at elder care and rehabilitation center and nursing home, it took 81 groups with purposive sampling, each NA looked after 1 to 5 residents, those residents were all conscious and capable to express their own opinions, and the participants of the study were totally 316. The collected data were quantitatively analyzed with descriptive statistics, confirmatory factor analysis, and hierarchical regression analysis in the SPSS. The findings revealed that NA's positive emotion, NA's emotional appeal, and residents' positive emotion were all beneficial to enhance residents' happiness. Besides, residents' positive emotion not only mediated the relationship between NA's positive emotion and residents' happiness, but also mediated the relationship between NA's emotional contagion and residents' happiness. Moreover, angry sensitivity had interfering mediating effects between residents' positive emotion and resident's happiness. NA's positive emotion promoted residents' happiness, and reduce residents' angry sensitivity could lead to better happiness of highly positive emotional residents. The researcher suggested that emphasized and reinforced NA's emotion management, NA's positive emotion would be conductive to residents' happiness.
以文找文
期刊論文
1.
陳曼華、李世代、張宏哲、謝碧晴(2006)。照服員留任意願因素之探討--以臺北縣市長期照護之機構為例。新臺北護理期刊,8(1),69-77。
延伸查詢
2.
Carruthers, C.、Hood, C.、Parr, M.(2005)。Research Update: The Power of Positive Psychology。Parks & Recreation,40(10),30-37。
3.
Doherty, R. W.(1997)。The Emotional Contagion Scale: A Measure of Individual Differences。Journal of Nonverbal Behavior,21,131-154。
4.
Hau, C.、Mao, S.(2012)。The Determinants of Happiness of China’s Elderly Population。Journal o f Happiness Studies,13,167-185。
5.
McNulty, J. K.、Fincham, F. D.(2012)。Beyond Positive Psychology? Toward a Contextual View of Psychological Processes and Well-being。American Psychologist,67(2),101-110。
6.
Miller, E. A.、Mor, V.、Clark, M.(2012)。Reforming Long-term Care in the United States: Findings from a National Survey of Specialists。The Gerontologist,50,238-252。
7.
Newcombe, M. J.、Ashkanasy, N. M.(2002)。The Role of Affect and Affectivity Congruence in Perception of Leaders: an Experimental Study。Experimental Study. The Leadership Quarterly,13,601-614。
8.
Oleson, M.、Heading, C.、Shadick, K. M.、Bistodeau, J. A.(1994)。Quality of Life in Long-stay Institutions in England: Nurse and Resident Perceptions。Journal of Advanced Nursing,20,23-32。
9.
George, J. M.(1995)。Leader positive mood and group performance: The case of customer service。Journal of Applied Social Psychology,25(9),778-794。
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Wright, T. A.、Cropanzano, R.(2004)。The Role of Psychological Well-being in Job Performance: A Fresh Look at an Age-old Quest。Organizational Dynamics,33,338-351。
11.
Watson, D.、Clark, L. A.、Tellegen, A.(1988)。Development and validation of brief measurement of positive and negative affect: the panas scales。Journal of Personality and Social Psychology,54(6),1063-1070。
12.
Verbeke, W.(1997)。Individual Differences in Emotional Contagion of Salespersons: Its Effect on Performance and Burnout。Psychology & Marketing,14(6),617-636。
13.
Isen, A. M.、Baron, R. A.(1991)。Positive affect as a factor in organizational behavior。Research in Organizational Behavior,13,1-54。
14.
李素貞、戴玉慈、郭憲文(19981200)。長期照護機構護理照護活動之調查。中國醫藥學院雜誌,7(4),135-144。
延伸查詢
15.
Johnson, R. A.、Tripp-Reimer, T.(2001)。Relocation Among Ethic Elders。Journal of Gerontological Nursing,27(6),22-27。
16.
Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。
17.
Folkman, S.、Moskowitz, J. T.(2000)。Positive affect and the other side of coping。American Psychologist,55(6),647-654。
18.
Lu, L.(1999)。Personal or Environmental Causes of Happiness: A Longitudinal Analysis。The Journal of Social Psychology,139(1),79-90。
19.
Lin, J. S. C.、Lin, C. Y.(2011)。What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter。Journal of Service Management,22(2),183-201。
20.
Muller, Dominique、Judd, Charles M.、Yzerbyt, Vincent Y.(2005)。When moderation is mediated and mediation is moderated。Journal of Personality and Social Psychology,89(6),852-863。
21.
Fredrickson, B. L.、Levenson, R. W.(1998)。Positive Emotion Speed Recovery from the Cardiovascular Sequelae of Negative Emotions。Cognition and Emotion,12(2),191-220。
22.
陸洛(19980100)。中國人幸福感之內涵、測量及相關因素探討。國家科學委員會研究彙刊. 人文及社會科學,8(1),115-137。
延伸查詢
23.
Fredrickson, Barbara L.(2001)。The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions。American Psychologist,56(3),218-226。
24.
Lyubomirsky, Sonja、Lepper, Heidi S.(1999)。A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation。Social Indicators Research,46(2),137-155。
25.
Affleck, G.、Tenne, H.(1996)。Constructing benefits from adversity: Adaptational significance and dispositional underpinnings。Journal of Personality,64,899-922。
圖書
1.
Hatfield, Elaine、Cacioppo, John T.、Rapson, R. L.(1994)。Emotional contagion。New York, NY:Cambridge University Press。
單篇論文
1.
Klein, D.,Cacioppo, J. L.(1993)。The Facial Expressiveness Scale and the Autonomic Reactivity Scale,Columbus。
圖書論文
1.
Lachman, M. E.、Ziff, M. A.、Spiro, A.(1994)。Maintaining a sense of control in later life。Aging and Quality of Life。New York:Springer Publishing Company, Inc.。
2.
Seligman, Martin E. P.(2002)。Positive psychology, Positive Prevention, and positive therapy。Handbook of Positive psychology。Oxford University Press。
3.
Chin, Wynne W.(1998)。The partial least squares approach for structural equation modeling。Modern Methods for Business Research。Lawrence Erlbaum Associates, Inc.。
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