背景：母嬰親善醫院認證，為國家推動母乳哺育的重要政策，本院積極配合，門診以評鑑指標為依據，以營造婦女親善醫院為目標，以提升母乳哺育率及醫院服務品質。目的：探討門診推動母嬰親善醫院、婦女親善環境的具體作法及成效。方法：使用描述法，說明推動母嬰親善醫院、婦女親善環境的具體作法，透過滿意度調查，瞭解民眾對服務品質的滿意程度。結果：獲得103年母嬰親善認證通過，住院母乳哺育率為97.15%。結論/實務運用：母嬰親善及婦女友善環境是不容忽視的議題，營造一個舒適性、支持性及安全性的環境，可持續母乳哺育的時間。另可透過滿意度調查持續追蹤及改善，以提高醫院的服務品質，及婦女就醫的滿意度。

Background: Baby-Friendly Hospital certification has been one of the national major policies in promoting breastfeeding, which our hospital made active efforts to work in coordination with. The goal of establishing a breastfeeding-friendly hospital was developed by Outpatient Department according to the accreditation indicators to enhance breastfeeding rate and service quality of the hospital. Purposes: It aims to investigate the explicit approaches and achievement made by Outpatient Department for facilitation of the baby-friendly hospital and breastfeeding-friendly environment. Methods: A descriptive method was used to illustrate the explicit approaches for facilitation of the babyfriendly hospital and breastfeeding-friendly environment; meanwhile, a satisfaction survey was conducted to understand the general satisfaction with service quality. Results: It passed the Baby-Friendly Hospital certification in 2014, with a breastfeeding rate of 97.15% during hospitalization. Conclusions/Implications for Practice: Baby-friendly and breastfeeding-friendly environment is an imperative issue, as building a comfortable, supportive and safe environment may prolong the period of breastfeeding. Furthermore, continuous follow-up and improvement based on satisfaction survey may also enhance service quality of the hospital as well as female patients' satisfaction with medical consultation.