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題名：如何有效衡量郵輪服務品質？
書刊名：績效與策略研究
作者：劉馨嵐／林英才／張雅媛／鄭青展 引用關係／王慧玲
作者(外文)：Liu, Hsin-lan／Lin, En-chie／Chang, Ya-yuan／Cheng, Ching-chan／Wang, Hui-ling
出版日期：2017
卷期：14:1
頁次：頁1-20
主題關鍵詞：郵輪業；服務品質；郵輪服務品質；Cruise industry；Service quality；Cruise service quality
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:4
  • 點閱點閱:4
期刊論文
1.阮聘茹、陳惠美(20020700)。麗星郵輪旅遊行程差異之遊憩滿意度分析。觀光研究學報，8(1)，39-55。new window  延伸查詢new window
2.Ladhari, R.、Brun, I.、Morales, M.(2008)。Determinants of dining satisfaction and post-dining behavioral intentions。International Journal of Hospitality Management，27(4)，563-573。  new window
3.Chang, K. C.、Chen, M. C.、Hsu, C. L.(2010)。Applying loss aversion to assess the effect of customers' asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector。International Journal of Hospitality Management，29(4)，620-631。  new window
4.Kim, Woo Gon、Ng, Christy Yen Nee、Kim, Yen-soon(2009)。Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth。International Journal of Hospitality Management，28(1)，10-17。  new window
5.Cheng, C. C.、Chen, C. T.、Hsu, F. S.、Hu, H. Y.(2012)。Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis。International Journal of Hospitality Management，31(4)，1155-1166。  new window
6.Chenet, P.、Tynan, C.、Money, A.(1999)。Service Performance Gap: Reevaluation and Redevelopment。Journal of Business Research，46(2)，133-147。  new window
7.Liu, Yinghua、Jang, SooCheong (Shawn)(2009)。Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions?。International Journal of Hospitality Management，28(3)，338-348。  new window
8.Fornell, C. R.、Larcker, D. F.(1981)。Structural Equation Models with Observable Variables and Measurement Error。Journal of Marketing Research，18(3)，39-51。  new window
9.Knutson, B. J.、Stevens, P.、Wullaert, C.、Patton, M.(1990)。LODGSERV: A Service Quality Index for the Lodging Industry。Hospitality Research Journal，14(2)，277-284。  new window
10.Hu, H. Y.、Cheng, C. C.、Chiu, S. I.、Hong, F. Y.(2011)。A Study of Customer Satisfaction, Customer Loyalty and Quality Attributes in Taiwan's Medical Service Industry。African Journal of Business Management，5(1)，187-195。  new window
11.Hansen, E.、Bush, R. J.(1999)。Understanding Customer Quality Requirements。Industrial Marketing Management，28(2)，119-130。  new window
12.Luoh, H. F.、Tsaur, S. H.(2011)。Customers' Perceptions of Service Quality: Do Servers' Age Stereotypes Matter?。International Journal of Hospitality Management，30(3)，283-289。  new window
13.Yarnal, C. M.(2004)。Missing the Boat? A Playfully Serious Look at A Group Cruise Tour Experience。Leisure Sciences，26(4)，349-372。  new window
14.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing，49(4)，41-50。  new window
15.Jen, W.、Hu, K. C.(2003)。Application of Perceived Value Model to Identify Factors Affecting Passengers' Repurchase Intentions on City Bus: A Case of the Taipei Metropolitan Area。Transportation，30(3)，307-327。  new window
16.Fisk, R. P.、Brown, S. W.、Bitner, M. J.(1993)。Tracking the Evolution of the Service Marketing Literature。Journal of Retailing，69(1)，61-103。  new window
17.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
18.Stevens, Pete、Knutson, Bonnie J.、Patton, Mark(1995)。Dineserv: A tool for measuring service quality in restaurants。Cornell Hotel and Restaurant Administration Quarterly，36(2)，56-60。  new window
19.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing，58(3)，53-66。  new window
會議論文
1.Tsai, M. C.、Lin, C. L.(2010)。Expectations and Perceptions in Restaurant Services: Three Dimension Gap Analysis。International Conference on Business and Information。  new window
圖書
1.Gold, H.(1990)。The Cruise Book: From Brochure to Bon Voyage。New York：Delmar Publishers。  new window
2.Zvoncheck, J.(1993)。Cruises: Selecting, Selling, and Booking。Regents/Prentice Hall。  new window
單篇論文
1.蔣昭弘(2013)。臺灣發展郵輪產業的可行性及策略之評估分析，http://www.npf.org.tw/post72/12512。  延伸查詢new window
其他
1.Florida-Caribbean Cruise Association(2013)。Cruise Industry Overview-State of the Cruise Industry，http://www.f-cca.com/downloads/2013-cruise-industry-overview.pdf。  new window
 
 
 
 
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