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題名:探討消費者對於「臺灣製造」的知覺意象
書刊名:臺中教育大學學報. 人文藝術類
作者:曾榮梅 引用關係顏麗汶
作者(外文):Tsen, Jung-meiYan, Li-wen
出版日期:2018
卷期:32:1
頁次:頁1-22
主題關鍵詞:臺灣製造隱喻抽取技術共識地圖Made in TaiwanZaltman metaphor elicitation techniqueZMETConsensus map
原始連結:連回原系統網址new window
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  • 共同引用共同引用:8
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近年,臺灣接續爆出黑心食品的醜聞,食安問題層出不窮,造成消費者對臺灣食品信心低落。因此,食安風暴是否會連帶影響消費者對臺灣製造商品的選擇與看法,是非常值得進一步探究的。基於此,本研究採用隱喻抽取技術(Zaltman Metaphor Elicitation Technique, ZMET),即藉由視覺圖像和隱喻為媒介的訪談技術,挖取消費者對於「臺灣製造」深層的認知與想法,過程中並結合方法- 目的鏈 (Means-End Chain, MEC) 學理的操作,建立屬性(A)、結果(C)、價值(V) 的鏈結模式與建構出共識地圖(Consensus Map)。研究結果,共抽取出39個關鍵構念(Key Constructs),進一步歸納後發現,受訪者對「臺灣製造」的知覺意象涵蓋有「自有品牌」、「多元文化」、「經貿發展」、「飲食印象」和「社會情感」的五大深層構面。另外,從訪談過程中亦發現,食安事件並不影響其他非食品類的臺灣品牌選擇,反而是消費者對國家情感展露的強弱程度,會影響其對臺灣製品的評價及購買意圖,連帶對國產商品能夠外銷感到驕傲與有榮譽感,甚至有被社會與國際肯定的感受。因此,研究者建議,業者在「臺灣製造」的品牌經營上,可加強融入社會情感與在地文化,提出能與消費者的心靈產生共鳴的價值,滿足顧客精神層面的需求,以吸引消費者的支持與認同。
In recent years, contaminated food scandals have continued to be unveiled in Taiwan, causing consumers to lose confidence in domestic food due to the emergence of one food problem after another. However, whether or not the food safety storm will jointly affect consumer options and views on domestic products is very much worth further investigating. Based on this, the Zaltman Metaphor Elicitation Technique (ZMET) was used in this study to excavate consumers’ in-depth cognition and ideas on "Made in Taiwan" through a media interview technology of visual images and metaphors. The Means-End Chain (MEC) operating process was combined during the process to establish the link modes of attributes (A), consequences (C) and values (V) in order to construct a Consensus Map. A total of key constructs were extracted from the research findings. Further summarization has revealed that the respondents’ perception images of "Made in Taiwan" covered five aspects, including: "own brand," "multicultural," "economic and trade development," "dietary impression" and "social emotions." In addition, during the interview process, the study also found that the food safety incidents have not affected the brand options of other domestic non-food categories, but instead, the strength on national emotion shown by consumers has affected their evaluation and purchase intentions of domestic products, thereby jointly helping them to feel a sense of pride and honor about domestic goods for being able to export, and even, to an extent, for being recognized by society and internationally. Therefore, the researchers would like to suggest that while managing the "MIT" brand, industry owners can also strive to blend social sentiment and local cultures, and propose values that can generate a spiritual resonance with consumers in order to meet their needs, and attract their support and recognition.
期刊論文
1.Coulter, R. A.、Zaltman, G.、Coulter, K. S.(2001)。Interpreting Consumer Perceptions of Advertising: An Application of the Zaltman Metaphor Elicitation Technique。Journal of Advertising,30(4),1-21。  new window
2.Catchings-Castello, Gwendolyn(2000)。The ZMET alternative: A nontraditional, multidisciplinary technique lets marketing researchers analyze what customers want。Marketing Research,12(2),6-12。  new window
3.Restak, R.(2004)。What your customers can't say。Ageless Marketing,13(15),1-2。  new window
4.Zaltman, G.、Coulter, R. H.(1995)。Seeing the Voice of the Consumer: Metaphor-Based Advertising Research。Journal of Advertising Research,35(4),35-51。  new window
5.Coulter, R. H.、Zaltman, G.(1994)。Using the Zaltman Metaphor Elicitation Technique to understand brand images。Advances in Consumer Research,21(1),501-507。  new window
6.胡惠君(20150600)。察覺App使用者之心智模式:以即時通訊軟體LINE為例。設計學報,20(2),25-42。new window  延伸查詢new window
7.Maheswaran, D.、Chen, C. Y.(2006)。Nation equity: Incidental emotions in country-of-origin effects。Journal of Consumer Research,33(3),370-376。  new window
8.Samiee, Saeed(1994)。Customer evaluation of products in a global market。Journal of International Business Studies,25(3),579-604。  new window
9.Han, C. Min、Terpstra, Vern(1988)。Country-of-Origin Effects for Uni-National and Bi-National Products。Journal of International Business Studies,19(2),235-255。  new window
10.Thakor, M. V.、Kohli, C. S.(1996)。Brand origin: Conceptualization and review。Journal of Consumer Marketing,13(3),27-42。  new window
11.Griffin, A.、Hauser, J. R.(1993)。The voice of the customer。Marketing Science,12(1),1-27。  new window
12.胡天鐘、辜雅莉、林金蒔(20121200)。標章知識對產品行銷與消費者購買意願之影響--以MIT微笑標章為例。聯大學報,9(2),93-114。  延伸查詢new window
13.彭漣漪(2010)。就是要Made In Taiwan。遠見雜誌,291。  延伸查詢new window
14.Thakor, M. V.、Lavack, A. M.(2003)。Effect of perceived brand origin association on consumer perceptions of quality。Journal of Product and Brand Management,12(3),394-407。  new window
15.Venkatesh, A.、Joy, A.、Sherry, John F. Jr.、Deschenes, J.(2010)。The aesthetics of luxury fashion, body and identify formation。Journal of Consumer Psychology,20,459-470。  new window
16.Zaltman, G.(1997)。Rethinking market research: Putting people backing。Journal of Marketing Research,34,424-437。  new window
17.Gutman, Jonathan(1982)。A means-end chain model based on consumer categorization processes。Journal of Marketing,46(2),60-72。  new window
18.Reynolds, Thomas J.、Gutman, Jonathan(1988)。Laddering Theory, Method, Analysis, and Interpretation。Journal of Advertising Research,28(1),11-31。  new window
19.Zaichkowsky, Judith Lynne(1994)。The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising。Journal of Advertising,23(4),59-70。  new window
20.Zaltman, Gerald(1996)。Metaphorically Speaking。Marketing Research Forum,8(2),13-20。  new window
會議論文
1.郭英峰、陳靖宇(2012)。看見顧客的聲音:微網誌使用者共識地圖建構之研究。2012年資訊管理國際研討會。高雄市:國立高雄大學資訊管理學系。  延伸查詢new window
2.黃營杉、解名禮(2007)。來源國形象、產品知識、產品涉入與顧客產品購買意圖的關係:依在職學生的機構購買及行銷業務人員角色探討。2007年全球化暨國際企業研討會。台中市:靜宜大學國際企業學系。  延伸查詢new window
學位論文
1.施惠鈞(2012)。MIT微笑標章對知覺價值及購買意願之影響--以涉入程度為調節變數(碩士論文)。國立臺北大學。  延伸查詢new window
2.黃政哲(2011)。MIT微笑標章產品購買決策因素之研究(碩士論文)。國立臺北科技大學。  延伸查詢new window
圖書
1.Reynolds, T. J.、Olson, J. C.(2001)。Understanding consumer decision making: The meansend approach to marketing and advertising strategy。Mahwah, NJ:Lawrence Erlbaum Associates。  new window
2.Kelly, George A.(1955)。The Psychology of personal constructs。W. W. Norton。  new window
3.Zaltman, Gerald(2003)。How Customers Think: Essential Insights into the Mind of the Market。Harvard Business School Press。  new window
其他
1.周柏宇,黃楷祥,蔡宜芬,謝孟華,魏宇璇,魏春鳳(2011)。消費者對台灣製產品MIT微笑標章認知之研究--以新竹地區為例,新竹縣。  延伸查詢new window
 
 
 
 
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