| 期刊論文| 1. | Mamede, S.、Van Gog, T.、Schuit, S. C.(2017)。Why patients' disruptive behaviours impair diagnostic reasoning: a randomised experiment。BMJ Quality & Safety，26(1)，13-18。   | | 2. | Davies, M.(2013)。Managing challenging interactions with patients。BMJ，347，f4673。 | | 3. | Cannarella Lorenzetti, R.、Jacques, C. H.、Donovan, C.、Cottrell, S.、Buck, J.(2013)。Managing difficult encounters: understanding physician, patient, and situational factors。American family physician，87(6)，419-425。 | | 4. | Elder, N.、Ricer, R.、Tobias, B.(2006)。How respected family physicians manage difficult patient encounters。Journal of the American Board of Family Medicine，19(6)，533-541。 | 圖書| 1. | Daloz, L. A.(1986)。Effective teaching and mentoring: Realizing the transformational power of adult learning experiences。San Francisco, California：Jossey-Bass。 | |