| 期刊論文| 1. | Altman, Stan(1979)。Performance Monitoring Systems for Public Managers。Public Administration Review，39(1)，31-35。   | | 2. | Taylor, Robert S.(1968)。Question-negotiation and information seeking in libraries。College and Research Libraries，29(3)，178-194。 | | 3. | Rothstein, Samuel(1963)。Reference Service--the New Dimension in Librarianship。Wilson Library Bulletin，37。 | | 4. | Rettig, James(1978)。A Theoretical Model and Definition of the Reference Process。RQ，18(1)，19-29。 | | 5. | Benson, James、Maloney, Ruth K.(1975)。Principles of Searching。RQ，14(4)，316-320。 | | 6. | Strong, Gary E.(1980)。Evaluating the Reference Product。RQ，19(4)，367-372。 | | 7. | Rothstein, Samuel(1961)。Reference Service: The New Dimension in Librarianship。College and Research Libraries，22。 | 圖書| 1. | Jahoda, Gerald、Schiek Baunagel, Judith(1980)。The Librarian and Reference Queries: A Systematic Approach。New York：Academic press。 | | 2. | Hutchins, Margret(1944)。Introduction to Reference Work。Chicago：American Library Association。 | | 3. | Katz, William A.(1978)。Introduction to Reference Work, vol. 1: Basic Reference Sources。New York：McGrow-Hill。 | | 4. | Wyer, James I.(1930)。Reference Work。Chicago：American Library Association。 | | 5. | Grogan, Denis(1979)。Practical Reference Work。London：Clive Bingley。 | | 6. | American Library Association Committee on Library Terminology(1943)。A. L. A. Glossary of Library Terms: With a Selection of Terms in Related Fields。Chicago：A. L. A.。 | | 7. | American Library Association Reference and Adult Services Division(1976)。A Commitment to Information Services: Developmental Guidelines。Chicago：ALA。 | | 8. | Katz, William A.(1969)。Introduction to Reference Work, Vol. II: Reference Services。New York：McGraw-Hill。 | 圖書論文| 1. | Butler, Pierce(1943)。Survey of the Reference Field。The Reference Function of the Library。Chicago：University of Chicago。 | |