一、中文部分
方代青(2000)，工作壓力、工作滿足、組織承諾與離職傾向間關聯性之探討-以台南市稅捐稽徵處為例，國立成功大學企業管理學系碩士班未出版之碩士論文，1-2。
內政部統計處編印(2001)，中華民國、臺閩地區內政統計月報，台北：編製者發行。
台北市稅捐稽徵處編印(2001)，台北市稅捐統計年報，台北：編製者發行。
協談制度法制化刻不容緩(2000, December 11)，經濟日報(台北)，6版。
財政部統計處編印(2000)，中華民國八十八年財政統計年報，台北：編製者發行。
財政部統計處編印(2001)，賦稅統計年報，台北：編製者發行。
財政部台北市國稅局編製(2001)，台北市國稅統計，33，台北：編製者發行。
黃燕輝，蔡培元，陳美琳，林桂英(1999)，稽徵機關運用ISO品質保證系統建立內部稽核制度之研究，高雄：財政部高雄市國稅局。
陳松穗(1993)，稅務稽徵工作人員激勵因素與工作意願影響因素之研究，國立中山大學企業管理研究所未出版之碩士論文，59-95。
經濟部投資審議委員會(2001)，中華民國華僑及外國人投資、對外投資、對外技術合作、對大陸間接投資、大陸產業技術引進統計月報，台北：編製者發行。
廖桂英(1993)，美、日兩國稅務協談制度考察報告，台北：財政部。
賴三郎，趙榮芳，郭豊鈐，張巽娟，謝鳳珠(1998)，落實提升徵納雙方和諧關係之稽徵環境，台北：財政部賦稅革新小組。
賴柏甫(1995)，關稅人員工作滿足與工作意願之研究，國立中興大學企業管理研究所未出版之碩士論文，67-70。
謝長宏，張美燕(1989)，稅務人員工作負荷分析(財政部賦稅改革委員會，No. 63)，台北：財政部賦稅改革委員會。
二、英文部分
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