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題名：公司特性、知識管理促動因子與知識管理績效指標關聯性之研究
作者：何晉滄
作者(外文)：Chin-Tsang Ho
校院名稱：國立中央大學
系所名稱：企業管理研究所
指導教授：葉穎蓉
學位類別：博士
出版日期：2005
主題關鍵詞：知識管理；流程；績效指標；促動因子；knowledge management；process；performance index
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在知識經濟時代下，知識管理（Knowledge Management, KM）是創造公司競爭優勢的重要利器，在推動KM過程中應重視KM流程的績效衡量。本文透過對採行KM的公司執行問卷調查，調查各KM流程績效在公司的重要性，再使用因素分析建構KM流程的績效指標。
透過回收的109份有效問卷，本文建構的KM流程績效指標共有22個，分屬六個構面，包括知識累積、知識分享、營運方面之知識內化、顧客方面之知識內化、知識利用及知識創造。研究結果顯示，公司規模只有與營運方面之知識內化績效指標重要性之正相關達0.1顯著水準，唯有在知識累積部分與知識利用部分的績效指標重視程度上，資訊電子產業低於非資訊電子產業，公司施行KM越久，並未導致其重視KM流程績效指標，可能原因為KM屬於新的管理實務，樣本的實施時間差異小。在KM促動因子中，首推策略與領導因素對KM各流程績效指標最具顯著正向關係，亦即高階管理者的投入也會驅使其更重視KM各流程之績效指標。本文也發現知識創造、營運方面之知識內化與顧客方面之知識內化之績效指標重要性，與財務構面之績效指標重要性呈正向顯著關係。
本文建構的KM流程績效指標及各指標與公司特性、促動因子及財務績效指標之關聯性，可提供企業建構KM流程績效指標之良好建議，也對現代企業管理頗具參考價值。
In the age of knowledge economy, Knowledge Management, KM, is the key factor that generates competitive edge for companies. During the process of incorporating KM the measure of the performance of the flow of KM should be valued. Through surveying companies with KM the importance of the performance of the flow of KM is investigated and then using factor analysis to construct the performance indices of the flow of KM.
With a collection of 109 effective surveys, 22 indices of the performance of the flow of KM is constructed and grouped into six contructs; including knowledge accumulation, knowledge sharing, knowledge utilization, knowledge creation, and knowledge internalization both on the operation side and on the customer side. Study result shows, the size of the company only have a positive correlation with the index of knowledge internalization on the operation side with significance at the 10% level. On the indices for the performance of knowledge accumulation and knowledge utilization; the information electronics industry seems to pay much less attention to it than other industries. The importance of the index of the performance of the flow of KM does not change with the amount of time a company implements KM, however, this might be because KM is a fairly new management practice and the difference of the time of implementation is too small among the samples. Among the KM enablers, there is a positive correlation among the primary strategy and leadership factor with the indices of the performance of the flow of KM, which means the participation of the high level managers cause the indices of the performance of the flow of KM to become more important. This study also discovered a positive correlation between the importance of the index of performance on knowledge creation, knowledge internalization both on the operation side and the customer side with the importance of the index of performance relating to the financial aspect.
The relationship between indices of performance of the flow of KM constructed through this study with company characteristics, enablers, and the index of financial performance may provide enterprises with recommendations relating to their own building of the indices of performance of the flow of KM and in terms also provide some reference for the modern management administration.
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