Akao, Y. (1990). Quality function deployment: Integrating Customer requirements into Product Design. Translated by Glenn Mazur. Cambridge, MA: Productivity Press, 1-15.
Belhe, U., & Kusiak, A. (1996). The house of quality in a design process. International Journal of Production Research, 34(8), 2119-2131.
Bhattacharyya, S. K., & Rahman, Z. (2004). Capturing the customer’s voice, the centerpiece of strategy making: a case study in banking. European Business Review, 16(2), 128-138.
Bossert, J. L. (1991). The quality function deployment: a practitioner’s approach. Milwaukee, WI: ASQC Quality Press.
Bouchereau, V., & Rowlands, H. (2000). Methods and techniques to help quality function deployment (QFD). The International Journal of Quality and Reliability Managemen, 7 (1), 8 -19.
Burden, R. (2003). PDM: product data management. New York, Resource Publishing.
CIMdata Inc., (2002). Product lifecycle management-empowering the future of business. Japan, CIMdata Report.
CIMdata Inc., (2006). Product lifecycle management-the future of business. Japan, CIMdata Report.
Clausing, D. (1994). Total quality development-a step by step guide to world-class concurrent engineering. New York: ASME Press.
Cohen, L. (1995). Quality function deployment: how to make QFD work for you. MA: Addison-Wesley.
Collaborative Visions Inc., (2002). PLM user strategy. New York, Technical Report.
CQM (1993). A special issue on Kano’s methods for understanding customer-define quality. The Center for Quality of Management Journal, 2(4), 3-35.
Datamation Limited., (2002). Understanding product lifecycle management, New York, Technical Report.
Day, R. G. (1993). Quality function deployment: linking a company with its customers. Milwaukee, WI: ASQC Quality Press.
Fung, Y. K., Chen, Y., & Tang, J. (2006). Estimating the function relationship for function deployment under uncertainties. Fuzzy Sets and Systems, 157(1), 98-120.
Gerson, T. (2003). Develop of customer needs in the QFD using a modified Kano model. Journal of the Academy of Business and Economics, 3(1), 78-99.
Gonzalez, M., Quesada, G., Picado, F., & Ecklman, C. (2004). Customer satisfaction using QFD: an e-banking case. Managing Service Quality, 14(4), 317-330.
Govers, P. M. (2000). QFD is not only a tool but also a way of quality management. International Journal Production Economics, 7 (1), 151-159.
Grieves, M. (2005). Product lifecycle management: driving the next generation of lean thinking. Asia, McGraw-Hill.
Griffin, A., & Hauser, J.R. (1993). Integrating R&D, and marketing: a review, and analysis of the literature. Journal of Product Innovation Management, 17(2), 191-215.
Halbleib, L., Wormington, P., Cieslak, W., & Street, H. (1993). Application of quality function deployment to the design of a lithium battery. IEEE Trans Component, Hybrid Manufacturing Technology, 16(1), 802-807.
Hartmann, G. (2005). Product Lifecycle Management with SAP: The Complete Guide to mySAP PLM Strategy. Technology and Best Practices. Methuen, SAP Press.
Harding, J. A., Popplewell, K., Fung, Y. K., & Omar, A. R. (2001). An intelligent information framework relating customer requirements and product characteristics. Computers in Industry, 44(1), 51-65.
Hauser, J. R., & Clausing, D. (1988). The house of quality. Harvard Business Review, 66(3), 63-73.
Homburg, C., & Rudolph, B. (1995): Wie zufrieden sind Ihre Kunden tatsächlich?. Harvard Business Manager, 15(3), 43-50.
Hsu, H. M., & Chen, Y. C. (2001). A Fuzzy reasoning based diagnosis system for control charts. Journal of Intelligent Manufacturing, 12 (1), 57-64.
IMTI Inc. (2002). Modeling and simulation for product life-cycle integration and management. New York, White Paper.
Islam, A., & Liu, M. C. (1995). Determination of design parameters using QFD. Transactions from the 7th Symposium on Quality Function Deployment, Novi, MI, 61-74.
Hauser, J. R., & Clausing, D. (1988). The house of quality. Harvard Business Review, 20(2), 63–73.
Kagioglou, M., Cooper, R., Aouad, G., & Sexton, M. (2000). Rethinking construction: the generic design and construction process protocol, Engineering Construction and Architectural Management, 7 (2) 141-153.
Kano, N., Seraku, K., Takahashi, F., & Tsuji, S. (1984). Attractive quality and must-be quality. The Journal of the Japanese Society for Quality Control, 14(2), 39-48.
Kim, K. J. (1993). Fuzzy multi-criteria methodologies and design support system for quality function deployment. Unpublished doctoral dissertation, Purdue University, West Lafayette, Indiana.
King, B. (1995). Designing products and services that customer wants. MA: Productivity Press.
Lasala, K. (1994). Identifying profiling system requirements with quality function deployment. In: Proceedings of the Fourth Annual International Symposium of the National Council on Systems Engineering. San Jose, CA, 1, 249-254.
Liles, D. H., & Sarkis, J. (1995). Using IDEF and QFD to develop an organizational decision support methodology for the strategic justification of computer-integrated technologies. International Journal of Project Management, 13(3), 177-185.
Liu, X. F. (2001). Software quality function deployment. IEEE Potentials, 19(5), 14-16.
Matzler, K., & Hinterhuber, H. H. (1998). How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality function deployment. Technovation, 18(1), 25-38.
McFarlane, D., Sarma, S., Chirn, J. L., Wong, C. Y., & Ashton, K. (2003). Auto ID systems and intelligent manufacturing control. Engineering Applications of Artificial Intelligence, 16(1), 365-376.
Nilsson-Witell, L., & Fundin, A. (2005). Dynamics of service attributes: A test of Kano’s theory of attractive quality. International Journal of Service Industry Management, 16(2), 152-168.![new window](/gs32/images/newin.png)
Ngai, E. W. T., & Chow, D. Y. H. (1999). ICADS: Intelligent car audio design system for product planning. Expert Systems, 16(1), 19-32.
Ofuji, T., Ono, M., & Akao, Y. (1990). Quality function deployment manual. Tokyo: Nikkagiren Press.
Parlikad, A. K., McFarlane, D., Fleisch, E., & Gross, S. (2003). The role of product identity in end-of-life decision making. Cambridge, Auto-ID Center White paper, Institute for manufacturing.
Partovi, F. Y., & Corredoira, R. A. (2002). Quality function deployment for the good of soccer. European Journal of Operational Research, 137 (3), 642-656.
Partovi, F. (2006). An analytic model for locating facilities strategically. Omega, 34(2), 41-55.
Reichfeld, F. W., & Sasser, W. E. (1990). Zero defections: quality comes to services. Harvard Business Review, 68(5), 105-11.
Richardson, I. (2001). Software process matrix: a small company SPI model. Software Process: Improvement and Practice, 6(3), 157-165.
Robertshaw, W. (1995). Using an objective sales point measure to incorporate elements of the Kano model into QFD. Transactions from the 7th Symposium on Quality Function Deployment, Novi, MI, 201-216
Saaksvuori, A., & Immonen, A. (2003). Product lifecycle management. New York: Springer.
Sarkis, J., M., Johnson, A. P., & Liles, D. (1994). Development of the requirements for a strategic justification methodology. Intelligent Automation and Soft Computing, 45(2), 87-91.
Shiba, S., Graham, A., & Walden, D., (1993). A new american TQM- four practical revolution in management. Portland: Productivity Press.
Sireli, Y., Kauffmann, P., & Ozan, E. (2005). Kano's model for multiple product development. Journal of the Academy of Business and Economics, 5(1), 55-79.
Stark, J. (2004). Product Lifecycle Management: Paradigm for 21st Century Product Realisation. New York: Springer.
Stehn, L., & Bergstro, M. (2002). Integrated design and production of multi-storey timber frame houses—production effects caused by customer-oriented design. International Journal of Production Economics, 77 (3), 259-269
Szmigin, I., & Reppel, A. E. (2004). Internet community bonding: The case of macnews.de. European Journal of Marketing, 38(6), 626-640.
Tan, K. C., & Shen, X. X. (2000). Integrating Kano’s model in the planning matrix of quality function deployment. Total Quality Management, 11(8), 1141-1151.
Tan, B. L., Tang, K. H. & Forrester, P. L., (2004). Application of QFD for e-Business planning. Production Planning & Control, 15(8), 802-818.
Wasserman, G. S., Gavoor, M., & Adams, R. (1989). Integrated system quality through quality function deployment. In Proceedings of the 1989 IIE Integrated systems Conference, Atlanta, GA, 588-604.
Zhang, P., & Dran, G. (2001). Expectations and ranking of website quality features: Results of two studies on user perceptions. In Proceedings of 34th Hawaii International Conference on System Sciences, Hawaii, 166-175.
Zhang, Z., & Qiu, R. (2003). Design of Enterprise Web servers in support of instant information retrievals. IEEE International Conference on Systems, Man and Cybernetics, Washington D.C, 2661-2666.