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題名:團隊多元性與團隊情緒智商對團隊績效之影響:團隊社會資本的中介作用影響
作者:吳三江
作者(外文):San-chiang Wu
校院名稱:國立中山大學
系所名稱:人力資源管理研究所
指導教授:王喻平
趙必孝
學位類別:博士
出版日期:2009
主題關鍵詞:社會資本團隊情緒智商團隊多元性團隊衝突團隊績效group performancesocial capitalgroup emotional capitalgroup conflictgroup diversity
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拜資訊科技進步之賜全球化的浪潮席捲全球,二十一世紀的企業組織在此浪潮之下無不採取團隊合作的運作模式,來因應與日俱增複雜且困難的經營環境。團隊成員常常由不同部門的專業人員所組成,企業冀望透過跨功能的組合來促進社會資本,以強化自身競爭優勢。然而,團隊成員因彼此性別、專業、教育程度等不同而產生團隊的多元性,成員彼此在情緒的表達與處理方式也大有不同,因此團隊成員是否擁有高的情緒智商處理可能產生的衝突,且有效地形成社會資本將是影響團隊績效的關鍵。
本研究建構ㄧ理論架構,並以問卷調查法進行研究,以產業各機構執行團隊專案的成員為研究對象,計回收244個團隊的650份有效問卷。利用相關分析、層級迴歸分析、因果分析的方式進行實證分析,結果顯示:
1. 團隊情緒智商高對降低團隊績效有顯著正向影響。
2. 團隊情緒智商透過關係衝突中介作用進而提高團隊績效表現。
3. 團隊情緒智商高透過團隊社會資本中介作用進而強化團隊的績效表現。
4. 團隊情緒智商高對團隊社會資本有顯著正向影響。
5. 團隊社會資本對團隊績效有顯著正向影響。
6. 團隊情緒智商與團隊衝突的交互作用對團隊社會資本有顯著影響。
7. 團隊多元性愈高關係衝突愈高。
8. 關係衝突對團隊績效有負向影響。
故我們建議加強團隊情緒智商與衝突管理可累積團隊社會資本,且提升團隊情緒智商。
As the trend of progressive development of technological information and globalization, organization use teams to manage the complex operational activities in dynamic environment. Organizations use cross-functional team to encourage individuals’ knowledge sharing; however, the team members are composed by talents with different professional background and the way they think, work and express emotion are different. Hence, whether or not the group members with high level of group emotional intellectual and whether or not the group can form their social capital in their group determine their group performance and organizational success.
Through a series of questionnaire survey of groups in e Industry and using hierarchical regression、SEM analysis, correlation analysis to deal with 650 effective data in 244 groups, our research find as followings:
1. Group emotional intelligence increase group performance.
2. Through relation conflict group, intelligence can increase group performance.
3. Through group social capital, group emotional intelligence can increase group performance.
4.Group emotional intelligence can increase group social capital.
5.Group social capital can increase group performance.
6.Group emotional intelligence via group social capital increase group performance.
7.Group emotional intelligence integrate group conflict can affect group social capital.
8.Group diversity increase relation conflict.
9.Relation conflict decrease group performance.
We suggest through group intelligence and conflict management organizations can promote group social capital and increase group performance.
一、中文部分
邵秀玲 (民94),以社會資本觀點探討中階主管之事業生涯成功與工作績效,國立中山大學人力資源管理研究所碩士論文。
蔡達人 (民90),團隊多元性對知識分享、創造、創新績效之影響-以衝突為中介變項,東吳大學企業管理學系碩士論文。
胡瑞珊 (民96),團隊多元化、衝突與團隊績效之探討,國立中山大學人力資源管理研究所碩士論文。
梁璧瑩(民96),組織內團隊間社會資本與團隊情緒智商規範對團隊績效之影響,國立中山大學人力資源管理研究所碩士論文。
張雅富(民96),團隊情緒智商、團隊衝突、組織內部團隊間社會資本與團隊績效之探討,國立中山大學人力資源管理研究所碩士論文。
蔡岱伶(民93),國際團隊多元性、衝突與知識分享之探討,國立中山大學人力資源管理研究所碩士論文。
劉秀雯(民92),國際團隊多元性、團隊領導與企業組織環境支援之探討,國立中山大學人力資源管理研究所碩士論文。
王正瑩(民93),跨國團隊組成、團隊溝通與信任感之研究,國立中山大學人力資源管理研究所碩士論文。
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