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題名：醫院門診區域尋路路徑與決策點之研究
作者：黃瑞菘 引用關係
作者(外文)：Jui-Sung Huang
校院名稱：國立雲林科技大學
系所名稱：設計學研究所博士班
指導教授：曾思瑜
學位類別：博士
出版日期：2009
主題關鍵詞：決策點；路徑選擇；空間型構；尋路；醫院門診；Decision Points；Paths；Space Syntax；Wayfinding；Hospital Outpatient
原始連結：連回原系統網址new window
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本研究主要立論於運用空間型構理論及實測方法探討醫院門診區域中尋路路徑與決策點的研究，其研究結果可提供尋路設計在空間規劃面向能有安排路徑系統的設計參考，在導引標示面向能有設置位置的參考依據，竟而減少門診區域尋路的產生提高空間服務品質。
研究方法係使用空間型構理論中的軸線分析與視域分析來判定實測門診平面中重要的路徑及不容易被視覺所看見的空間區域，作為訂立尋路實測的地點。此項分析過程可建構複雜門診區域中對於訂定尋路地點的界定。運用相關分析比較相同門診平面型態路徑系統讓尋路者瞭解的程度，建構歸納不同機構的實測結果。此項分析過程可建構相同門診空間型態的選樣及歸結尋路實測的結果。
實地尋路實測將導引標示區分為指引性、方向性、辨識性等三種標示，結合視覺記錄及行為註記表之實測記錄方式。第一階段針對19位受測者在雙樓層門診進行尋路路徑選擇之實測，以瞭解尋路者路徑選擇行為與視覺內容，可得知雙樓層門診區域的路徑系統對於尋路的影響，進而提供路徑規劃設計之參考。第二階段針對24位受測者在單一樓層門診尋路決策點之實測，以瞭解尋路決策點的位置，可以得知尋路者容易產生決策點的型態及其對於導引標示的判斷，進而提供尋路設計中置放導引標示的參考。
雙樓層門診尋路路徑選擇研究面向其研究結果有三：(1)路徑中同時設置指引性與方向性兩種不同的標示物，將會造成不同的路徑選擇。(2)主要路徑中尋路者憑藉方向性標示來進行尋路的路徑選擇，次要路徑則以辨識性標示來辨識候診空間。(3)當兩路徑皆在相同位置設置相同類型標示時，其路徑寬度將影響尋路時間上的差異。
單一樓層門診尋路決策點研究面向其研究結果有下列四點：（1）尋路行為內容以「停止」行為發生機率最高；視覺內容最依賴「方向性標示」（2）尋路行為類型可分為「停止行為型、整合行為型、搜尋行為型」；視覺內容類型可分為「方向標示型、指引標示型、辨識標示型」。（3）容易產生尋路行為的決策點型態有「封閉型、T字型、L開放型、開放型」（4）對門診空間尋路設計而言以封閉型、L開放型決策點型態中方向性標示對尋路設計最為重要。
This study is primarily constituted by use of space syntax theory and measurement methods in the study of hospital outpatient area wayfinding paths and decision points. Research results can provide a reference design in arranging path systems for wayfinding design in terms of space planning and a reference basis for placing of guidance signage, thereby reducing the occurrence of wayfinding behaviors in hospital outpatient areas and increasing spatial service quality.
Research methods of this study involved using axial analysis and visual area analysis from space syntax theory to determine important paths in outpatient planes and spatial areas that are not easily seen in order to set wayfinding measurement locations. This analytical process can establish definitions for set wayfinding locations in complicated outpatient areas. Correlation analysis was used to compare the degrees to which identical outpatient plane form path systems allowed wayfinders to comprehend and to establish and compile real measurement results for different institutions. This analytical process could establish sampling of identical outpatient space forms and sum up results from wayfinding measurement.
Actual wayfinding measurements divided guidance signage into the categories of orientation signage, directional signage, and identification signage and combined visual records and behaviors into real recording methods for note tables. The first stage involved 19 test subjects in an actual measurement of wayfinding path selections in a two-level outpatient area in order to elucidate the path selection behaviors and visual content of wayfinders. This stage allowed the researchers to understand the impact of path systems in two-level outpatient areas on wayfinding, thereby providing a reference for path planning and design. The second stage of the study involved a real measurement of wayfinding decision points for 24 test subjects in a single-level outpatient area for the purpose of understanding the positions of wayfinding decision points. This stage showed which forms easily led to the occurrence of decision points in wayfinders as well as the determinations of wayfinders for guidance signage, thereby providing a reference for placing guidance signage in wayfinding design.
The following three results were found from the study on wayfinding path choices in a two-level outpatient area: (1) Placement of both orientation and directional signage in a path at the same time results in different path choices. (2) In primary paths, wayfinders perform wayfinding path choices using directional choices, while they use identification signage in secondary paths in order to identify waiting areas. (3) When two different paths place the same type of signage in identical locations, path width will affect differences in terms of time.
The following four results were found from the study on wayfinding decision points in a single-level outpatient area: (1) of wayfinding behaviors, the “stop” behavior had the greatest chance of occurring; visual content was most dependent on “directional signage,” (2) wayfinding behaviors can be divided into the categories of “stop behaviors,” integrated behaviors,” and “search behaviors;” visual content categories include “directional signage,” “orientation signage,” and “identification signage,” (3) decision points forms in which wayfinding behaviors had the highest probability of occurring included “closed form,” “T-form,” “open-L form,” and “open form,” and, (4) in terms of outpatient area space wayfinding design, direction signage was the most important to wayfinding for the closed-form and the open-L form decision point forms.
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