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題名:跨層次研究賦能領導對組織公民行為之影響:檢驗心理賦能的中介效果
作者:林麗芬
作者(外文):Li-Fen Lin
校院名稱:國立雲林科技大學
系所名稱:企業管理系博士班
指導教授:林尚平
學位類別:博士
出版日期:2013
主題關鍵詞:階層線性模型分析(HLM)賦能領導心理賦能組織公民行為hierarchical linear model (HLM)empowerment leadershippsychological empowermentorganizational citizenship behavior
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本研究主要探討賦能領導、心理賦能對組織公民行為的影響。受測對象為台灣某壽險公司南部地區,最後配對成功有31位收費處經理及239位員工的配對問卷。資料分析方法包括相關分析、信度分析、驗證性因素分析(CFA)、階層線性模型分析(HLM)等。分析結果發現在員工層次方面,員工心理賦能知覺會正向影響員工組織公民行為;在群體層次方面,主管賦能領導會正向影響員工組織公民行為;在跨層次的方面,心理賦能在主管賦能領導與員工組織公民行為之間扮演完全中介的角色。
本研究主要貢獻有二:一為以往的研究因為受到統計技術的限制,很少有探討賦能領導與心理賦能對組織公民行跨層次的研究,大部份為單一層次的研究。而本研嘗試利用跨層次分析模式來探討此三個變數之間的關係。二是釐清心理賦能在賦能領導與組織公民行之間的中介角色地位。研究結果建議企業應了解主管賦能領導如何透過員工知覺心理賦能,進而影響員工組織公民行為。
This study investigated the effects that empowerment leadership and psychological empowerment have on organizational citizenship behavior (OCB). The subjects of the study were the southern divisions of an insurance company. Pairing questionnaires were collected from 31 managers and 239 employees at the collection departments. The data were then analyzed using various methods, such as a correlation analysis, reliability analysis, confirmatory factor analysis (CFA) and hierarchical linear models (HLM). The analysis results revealed that, at the staff level, the employees perceived that psychological empowerment positively affects OCB; at the group level, the supervisor’s empowerment leadership positively influences OCB; at the cross-level, psychological empowerment functions as a completely mediator between the supervisor’s empowerment leadership and the employees’ OCB.
The contribution of this study is twofold. First, restrained by statistical techniques, there has been scant research in the past into the effect that empowerment leadership and psychological empowerment have on OCB at the cross-level. The majority of previous studies were carried out at a single-level. This study, however, attempted to explore the relationship among the three variables using a cross-level analysis model. Second, this study aimed to clarify psychological empowerment’s role as a mediator between empowerment leadership and OCB. The author, supported by research findings, suggest that companies should understand how empowerment leadership affects OCB via employees'' perceived psychological empowerment.
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