參考文獻
中文文獻
(一)相關網站
1.經建會，國內產業結構統計。2011年(http://www.cepd.gov.tw/m1.aspx?sNo=0013192)
2.(https://www.youtube.com/watch?v=GZbUDzmKvus)Dr. Csikszentmihalyi is Director of Quality of Life Research Center, Drucker School of Management at Claremont Graduate University. Best known as the originator of flow and for his research on leadership, creativity, and flow. He is author of numerous books, including Good Business (2004); Creativity (1997); Finding Flow (1997); Flow (1991).
3.MBA智庫百(http://wiki.mbalib.com/zh-tw/%E7%9F%A5%E8%A7%89)
4.2012國家教育研究院(http://terms.naer.edu.tw/detail/1825478/)
(二)期刊與書籍
1.吳明隆，SPSS操作與應用—問卷統計分析實務台中：五南圖書出版公司，2008．
2.周逸衡、黃毓瑩、陳華寧、楊俊明，「情緒類別及等待發生時點對等待時間知覺的影響」，中山管理評論，第14 卷第2 期，2006。
3.李涵恕、范松清，創新通路策略：投資中國行銷通路突破實務，類 別：4出 版：白象文化 出版日期：2009。
4.伊安‧麥克米蘭、莉塔‧麥奎斯著，「發掘差異點」，輯於應小端譯，《創新》，臺北：天下遠見，pp.141-164，2001。
5.周瑛琪:審閱，譯者：張皓維 ，服務管理(Fitzsimmons：Service Management: Operations, Strategy, Informantion Technology 8/E)，高立圖書，出版日期：2014。
6.陳澤義，服務管理，華泰文化事業股份有限公司，出版日期：2010。
7.陳澤義，服務行銷與管理(Fitzsimmons：Service Management: Operations, Strategy, Informantion Technology 4/E)，華泰。出版日期：2012。
8.黃俊英，行銷研究-管理與技術，華泰。2008。
9.賴文祥，李涵恕；&;quot;以「沉浸理論」與「排隊等待結構」探討顧客之「等待時間知覺」&;quot;東亞論壇期刊 (EAST-ASIA REVIEW) 第479期 65-84. 2013。
10.賴文祥，李涵恕；&;quot;試用品的試用效果研究&;quot;育達科大學報；第三十四期 63-88. 2013。
11. 蕭至惠、謝玉君、蔡進發，「知覺品質與價格標示方式對消費者知覺價值與購買意願之影響－以線上旅遊產品為例」，『戶外遊憩研究』，第22卷第2期，中華民國戶外遊憩學會出版，pp.79-110， 2009。
12.顧志遠、薄榮葳，服務業系統設計與作業管理，華泰。2007。
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