|
傅士龍(2010)，藍海品質之路，中衛發展中心
丁虹(1987)，企業文化與組織承諾之關係研究，政大企業管理研究所博士論文
王麒瑋(2014)，全面品質管理組織文化評量與管理之研究，元智大學工業工程與管理研究所碩士論文
林英峰(2010)，談卓越經營績效，中衛發展中心
經濟部工業局(2011)，美國國家品質獎卓越績效評審標準
經濟部工業局(2011)，歐洲卓越模式-企業卓越經營績效評核技術手冊
經濟部中小企業處(2010)，邁向卓越-提升經營品質自我評估指南(日本)
Fu,S.L.,Chou,S.Y.,Chen,C.K.,Wang,C.W.(2014) Assessment and Cultivation of Total Quality Management Organizational Culture-An Empirical of Taiwanese.
ASQ(American Society for Quality,2011-2012)，Malcolm Baldrige National Quality Award, MBNQA
Antony, S. (2012). Impact of culture on the application of quality management system, Dissertation, University of Johannesburg.
Campos, A. C., Mendes, J. C., Silva, J. A. & Valle, P. O. (2014). Critical success factors for a total quality culture: A structural model, Tourism & Management Studies, 10(1), 7-15.
Chen, C. K., Ponce, E. S. & Jang, J. Y. (2013) An approach on the cultivation of organizational culture toward TQM culture, The 16th QMOD Conference, Portoroz, Slovenia.
Dahlgaard, J. J., & Dahlgaard-Park, S. M. (2006). Lean production, six sigma quality, TQM and company culture. The TQM Magazine, 18(3), 263-281.
Dahlgaard, J. J., Kristensen, K., & Kanji, G. (2002). Fundanmentals of Total Quality Management: Process analysis and improvement. London and New York: Taylor & Francis.
Dahlgaard-Park, S. M., Hellgren, B. & Bergman, B. (2001). Reflection on TQM Part II: The evolution of core principles, The Best Quality, Vol. 12, IAQ Book Series, International Academy for Quality: Milwaukee, Wisconsin, 314-334.
Deter, J. R., Schroeder, R. G., & Mauriel, J. J. (2000). A framework for linking culture and improvement initiatives in organizations. Academy of Management, 25(4), 850-863.
Evans, J. R., & Lindsay, W. M. (2008). Managing for Quality and Performance Excellence (seventh ed.). Eaga, MN: Thonson South-Western.
Green, T. (2012).TQM and organizational culture: How do they link?. Total Quality Management & Business Excellence, 23(2), 141-158.
Kanji, G. K. (1990). Total quality management: the second industrial revolution. Total Quality Managemet, 1, 3-12.
Kleijnen, J., Dolmans, D., Willems, J. & Hout, H. (2014) Effective quality management requires a systematic approach and a flexible organisational culture: A qualitative study among academic staff, Quality in Higher Education, 20(1) 103-126.
Kumar, M., & Sankaran, S. (2007). Indian culture and the culture for TQM: a comparison. The TQM Magazine, 19(2), 176-188.
Lakhe, R. R., & Mohanty, R. P. (1994). Total quality management: concepts, evolution and acceptability in developing economies. International Journal of Quality & Reliability Management, 11(9), 9-33.
Martensen, A., & Dahlgaard, J. J. (1999). Strategy and planning for innovation management-supportedby creativeand learning organizations. International Journal of Quality & Reliability Management, 16(9), 878-891.
McNabb, D. E., & Sepic, T. (1995). Culture, Climate, and Total Quaity Management: Measuring Readiness for Change. Public Productivity and Management Review, 18(4), 369-385.
Ngowi, A. B. (2000). Impact of culture on the application of TQM in the construction industry in Bostwana. International Journal of Quality & Reliability Management, 17(4/5), 442-452.
Oakland, J. (2011). Leadership and policy deployment: The backbone of TQM. Total Quality Management, 22(5), 517-534.
Porter, L., & Tanner, S. (2004). Assessing Business Excellence: A guide to business excellence and self-assessment (2nd Ed.) Oxford: Elsevier Butterworth- Heinemann.
Schein, E. H. (1990). Organizational Culture. American Psychologist, 45(2), 109-119.
Schein, E. H. (2004). Organizational Culture and Leadership (fourth ed.). San Francisco: Jossey-Bass.
Tata, J., & Prasad, J. (1998). Cultural and structural constraints on total quality management implementation. Total Quality Management, 9(8), 703-710.
Weiner, Y. (1988). Forms of values systems: A focus on organizational effectiviness and cultural change and maintenence. Academy of Management Review, 13, 534-545.
Wu, J., Zhang, D. & Schroeder, R. G. (2011). Customization of quality practices: The impact of quality culture, International Journal of Quality & Reliability Management, 28(3), 263 – 279.
|