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題名:公部門組織文化、員工工作滿足、全面品質管理與服務品質滿意度之研究
書刊名:品質學報
作者:王美慧唐資文 引用關係曾秋蘭
作者(外文):Wang, Mei-hueyTang, Tzy-wenTseng, Chiu Lan
出版日期:2007
卷期:14:1
頁次:頁1-15
主題關鍵詞:全面品質管理服務品質滿意度組織文化工作滿足Total quality managementService qualityCustomer satisfactionOrganization cultureJob satisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:289
  • 點閱點閱:42
期刊論文
1.吳定(20001200)。政府再造與政策制定。人力發展,83,18-23。  延伸查詢new window
2.Arai, J.(1993)。Role of top management in total quality management。International Productivity Service Journal,1,39-43。  new window
3.Jensen , J. B.、Markland, R. E.(1996)。Improving the application of quality conformance tools in service firms。Journal of Services Marketing,10,35-55。  new window
4.Rita, M.、Connie, J. R.(1997)。Job satisfaction and management style。Public Management,281,32-34。  new window
5.Zeithaml, V. A.、Parasuraman, A.、Berry, L. L.(1985)。Problem and strategies in services marketing。Journal of Marketing,49,33-46。  new window
6.Folz, D. H.、Lyons, W.(1986)。The measurement of municipal service quality and productivity: A comparative perspective。Public Productivity Review,10(2),21-33。  new window
7.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-item Scale for Measuring Customer Perceptions of Service Quality。Journal of Retailing,64(1),12-40。  new window
8.江岷欽(19950400)。全方位品質管理與公共組織。研考雙月刊,19(2)=186,16-30。  延伸查詢new window
9.Kaiser, Henry F.(1974)。An index of factorial simplicity。Psychometrika,39(1),31-36。  new window
10.Cronbach, Lee J.(1951)。Coefficient alpha and the internal structure of tests。Psychometrika,16(3),297-334。  new window
11.Kalleberg, Arne L.(1977)。Work Values and Job Rewards: A Theory of Job Satisfaction。American Sociological Review,42(1),124-143。  new window
12.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
13.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
圖書
1.戴久永(2000)。全面品質經營。臺北:中華民國品質學會。  延伸查詢new window
2.吳定、行政院研究發展考核委員會(1980)。行政機生產力衡模式之研究。台北:行政院研究發展考核委員會。  延伸查詢new window
3.Feigenbaum, A. V.(1983)。Total Quality Control。Taipei:Mei Ya Publications Inc.。  new window
4.Hoppock, R.(1977)。Job Satisfaction。New York:Happer and Brother。  new window
5.Morgan, C.、Murgatroyd, S.(1994)。Total Quality Management in the Public Sectors: An International Perspective。Philadephia:Open University Press。  new window
6.Oakland, J. S.。Total Quality Management。Oxford:Butter Worth-Heinemann Ltd.。  new window
7.Rainey, H. G.(1985)。Understanding and Managing Public Organization。San Francisco, CA:Jossey-Bass。  new window
8.Osborne, D.、Gaebler, T.(1993)。Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector form Schoolhouse to Statehouse。Reading, MA:Addison Wesley。  new window
9.Robbin, S. P.(1992)。Organization Behavior。San Diego, California:Prentice Hall Internation Inc.。  new window
10.Feigenbaum, A. V.(1991)。Total Quality Control--Engineering and Management。New York。  new window
11.Guilford, J. P.(1959)。Personality。New York:McGraw-Hill。  new window
12.Kerlinger, F. N.(1986)。Foundation of Behavior Research。New York, NY:McGraw-Hill。  new window
13.Osborne, David、Gaebler, Ted(1992)。Reinventing Government: How the Enterpreneurial Spirit is Transforming the Public Sector。Addison-Wesley Publishing Company, Inc.。  new window
14.Cribbin, James J.(1972)。Effective Managerial Leadership。American Management Association Inc.。  new window
15.孫本初(2001)。公共管理。臺北:智勝文化事業有限公司。new window  延伸查詢new window
16.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases and Readings。Boston:Allyn and Bacon, Inc.。  new window
17.Shewhart, W. A.(1931)。Economic Control of Quality of Manufactured Product。New York:Bell Telephone Laboratories, Inc.。  new window
18.Cameron, K. S.、Quinn, R. E.(1999)。Diagnosing and changing organizational culture: Based on the competing values framework。Addison-Wesley。  new window
19.Spector, Paul E.(1997)。Job Satisfaction: Application, Assessment, Causes, and Consequences。Sage Publications Ltd.。  new window
20.Golembiewski, Robert T.、孫本初、江岷欽(1999)。公共管理論文精選。臺北:元照。  延伸查詢new window
21.Vroom, Victor Harold(1964)。Work and motivation。John Wiley & Sons, Inc.。  new window
22.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
圖書論文
1.Campbell, J. P.、Pritchard, R. D.(1976)。Motivation theory in industrial and organizational psychology。Handbook of Industrial and Organizational Psychology。Chicago:Rand McNally。  new window
 
 
 
 
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