王嘉男、朱彥貞(2014) 專案管理 科學發展一般報導 494期 Pages 64 – 70。

中山科學研究院(2016) Earned Value Management; www.csistdup.org.tw
/domain.aspx?n= 3&sn=1944&id=2083。

邱國慶(2014) 實獲值管理應用於工程專案之研究 台灣: 臺北科技大學。

何宗陽(2010) 從一線執行者的角度看專案管理 台肥季刊第五十卷第四期 台灣肥料
股份有限公司。

吳炯龍(2002) 知識管理系統功能之需求與其影響因素之研究 台灣: 國立中央大學圖
書館。

吳統雄(1985) 態度與行為研究的信度與效度：理論、應用、反省 民意學術專刊。

科技產業資訊室(2013) 專案管理的第十大知識領域--利益關係人管理 台灣: 財團法
人國家實驗研究院科技政策研究與資訊中心 資訊服務處。

南台科技大學(2012) 服務利潤鏈 南台科技大學知識分享平台 eshare.stust.edu.tw
/EshareFile/2012_6/2012_6_9b2b00bd.doc。

許秀影(2017) 敏捷專案管理基礎知識與應用實務：邁向敏捷成功之路 台灣: 社團法
人中華專案管理學會。

曾清枝(2014) 專案管理:以系統手法管理專案 台灣: 雙葉書廊 ISBN：
9789866018763。

管孟忠(2017) 整合專案管理方法 台灣: 翰蘆出版社 ISBN：9789869388580。

袁新生、邵大宏、鬱時煉(2014) LINGO和EXCEL在數學建模中的應用 北京: 科學出
版社。

開南大學(2012) 專案和專案管理 開南大學數位學習網 台灣: 開南大學。

褚志鵬(2009) 層級分析法(AHP)理論與實作 東華大學企業管理學系 Page 2。

廖勇凱(2008) 企業倫理學—理論與應用 台灣: 智勝文化事業有限公司 ISBN:
9789577297082。

劉振杰(2006) 專案績效影響因素之探討 台灣: 國立臺灣科技大學企業管理系。

魏秋建(2016) 複雜專案管理知識體系 台灣: 五南出版社 ISBN:9789571188874。

蕭元哲(2009) 關係人對互動管理的瞭解與互動 考試院文官制度季刊 Pages 145-158
法源資訊股份有限公司。

蕭宏金(2003) 公共政策發展研究與利害關係者觀念應用之探討 研習論壇月刊
103:28-41 台灣。

Aaltonen, K. (2011), Project Stakeholder Analysis as an Environmental Interpretation
Process. International Journal of Project Management. 29(2), 165-183.

Aapaoja, Aki and Harri Haapasalo. (2014), A Framework for Stakeholder Identification
and Classification in Construction Projects. Open Journal of Business and
Management, 2014, 2, 43-55

Anderson, J., R. Bhandari, J.P. Kumar. (2005), The isoprenoid substrate specificity of
isoprenylcysteine carboxylmethyltransferase: development of novel inhibitors. CA:
Saccharonmyces Genome Database, Standford University

Akamai, Tom Leighton. (2007), The Akamai approach to achieving performance and
reliability on the internet. NY: ACM

Anderson, Eugene W., Claes Fornell, Donald R. Lehmann. (1994), Customer satisfaction,
Market Share, and Profitability: Findings from Sweden, Journal of Marketing, Vol.58,
No.3, p.53-66.

Archibald, Russell. (2003), Managing High-Technology Programs and Projects—Third
Edition 2003. UK: PMI PMNetwork

Atkinson, Roger. (1999), Project management: cost, time and quality, two best guesses
and a phenomenon, its time to accept other success criteria. International Journal of
Project Management, Volume 17, Issue 6, Pages 337-342

Baker, T. L. and S. A. Taylor. (1994), An Assessment of the Relationship between Service
Quality and Customer Satisfaction in the Formation of Consumers Purchase
Intentions, Journal of Retailing, 70(2), p.163–178

Barnard, Chester. (1968), The Function of the Executive. MA：Horward University Press

Behr. Erika Woelfel, Quinn Larson-Pierce, Deanna Torrez, Diana Olvera, Rob
Hellander, Rudy Rodriguez, Sha Khezri. (2015), Rank Highest in Customer
Satisfaction With Interior Paint, Exterior Paint and Paint Retailers, Respectively. J.D.Power, USA

Berrone, P., J. Surroca and J. A. Tribo. (2007), Corporate Ethical Identity as a Determinant
of Firm Performance: A Test of the Mediating Role of Stakeholder Satisfaction.
Journal of Bussiness Ethics (76)1 PP 35-53, Sprinker Nature, Netherland

Briscoe, Carol and Elaine Wells. (2002). Reforming primary science assessment practices:
A case study of one teacher's professional development through action research. NY: Browse Publishing

Brown, John W. (1985), Evaluation of projects using critical path analysis and earned value in combination Tweet Article Schedule Management, Methodology, Skill Development. August 1985 Project Management Journal. PMI USA

Bruhn, M. and M. A. Grund. (2000), Theory Development and Implementation of National
Customer Satisfaction Indices: The Swiss Index of Customer Satisfaction, Total
Quality Management & Business Excellence, 11, no.7, p.1017-1028.

Cardozo, Richard. (1965). An Experimental Study of Customer Effort, Expectation, and
Satisfaction. Journal of Marketing Research Vol. 2, No. 3 (Aug., 1965), pp. 244-249, American Marketing Association

Caruana, A. (2002), Service Loyalty: The Effects of Service Quality and Theme Diating
Role of Customer Satisfaction, European Journal of Marketing, 36, p.811-955.

Capraro, J. Anthony, Susan Broniarczyk, Rajendra K. Srivastava. (2003), Factors
Influencing the Likelihood of Customer Defection: The Role of Consumer
Knowledge. Journal of the Academy of Marketing Science. Academy of Marketing
Science, Volume 31, No. 2, pages 164-175.

Clark, K. B., and S. C. Wheelwright. (1993), Managing New Product and Process
Development: Text and Cases. NY: Harvard Business School

Cleland, D.I. (1986), Measuring Success: The owner’s viewpoint. Proceedings of the 18th
Annual Seminar/Symposium (Montreal/Canada), 6-12. Upper Darby, PA: Project Management Institute.

Chumpitaz Ruben and Nicholas G. Paparoidamis. (2004). Service quality and marketing
performance in business‐to‐business markets: exploring the mediating role of client
satisfaction", Managing Service Quality: An International Journal, Vol. 14 Issue: 2/3, pp.235-248

Cronin, Joseph and Steve Tylor. (1992), Measuring Service Quality - A Reexamination
And Extension. Journal of Marketing 56:55-68. USA

Czepiel, J.A., L. J. Rosenberg, and A. Akerele. (1974), Perspectiveson Consumer
Satisfaction, Quoted in AMA Educators Proceedings (Chicago: American Marketing
Association), p.119-123.

Daly, M. B. & B. S. Hulka. (1975), MediaandMedicinetalkingWiththeDoctor,2, Journal of
communication, Vol.25, No.3, p.148-152.

Day, R. L. (1977), Extendingthe Concept of Consumer Satisfaction, Advancesin Consumer
Research, Vol.4, No.1, p.149-154.

El-Sawalhi, Nabil and Hammand Salah. (2015), Factors affecting stakeholder management
in construction projects in the Gaza Strip. International Journal of Construction Management, Volumn 15, 2015-issue 2

Eskerod, Pernille and Anna Lund Jepsen. (2013), Project Stakeholder Management.
London: Gower Publishing, London

Fornell, C. (1992), A National Customer Satisfaction Barometer: The Swedish Experience,
JournalofMarketing,Vol.55,No.4,p.1-22.


Freeman, R. Edward. (1984), Strategic Management: A Stakeholder Approach, p46,
Boston, MA: Pitman. Latest edition

Friedman, Andrew L. and Samantha Miles. (2006), Stakeholders: Theory and Practice.
Oxford: Oxford University Press

Gan, Li, Colin Lixin Xu, and Yang Yao. (2012), “Consumption Insurance and Local
Elections:Evidence from Chinese Villages.” Economics of Transition, Volume 20,
Issue 3, pages 521-547. July 2012.

Gibson Craig, KevinSimons, JamesYoung. (2000), The learning library in context:
community, integration, and influence. Research Strategies Volume 17, Issues 2–3,
2nd Quarter–3rd Quarter 2000, Pages 123-132
Griffin, Abbie and John R. Hauser. (1991), The Voice of The Customer. Marketing
Science, Vol. 12, No. 1, University of Chico, USA

Grimble, Robin and K. Wellard. (1997), Stakeholder methodologies in natural resource
management. A review of principles, contexts, experiences and opportunities. Agricultural Systems Journal 55(2): 173-193

Gronroos, Christian. (1984), A Service Quality Model and its Marketing Implications.
European Journal of Marketing, Vol. 18 Issue: 4, pp.36-44. MCB UP Ltd. Bingley
BD16 1WA United Kingdom

Grudowski, Piotr and Jan Pawel Szefler. (2015), Stakeholders Satisfaction Index as an
Important Factor of Improving Quality Management Systems of Universities in Poland. Zarz¹dzanie i Finanse Journal of Management and Finance Vol. 13, No. 2/2015. Poland

Guzzo, A. Richard and Eduardo Salas. (1995), Team Effectiveness and Decision Making in
Organizations. US: John Wiely and Sons Inc.

Heskett, James L., Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr. Leonard A.
Schlesinger. (1994), Harvard Business Review, March-April 1994, p.166. James
L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger, The Service Profit Chain,
The Free Press, 1997, Figure 2-1, p.19

Hebb, D.O. (1949), The Organization of Behavior. New York:Wiley Book
Iacobucci, D. and A. Ostrom. (1995), ConsumerTrade-offs and Evaluation of Services,
Journal of Marketing, Vol.59, No.1, p.17-28.

Jackson, Susan E. and Randall S. Schuler. (2004), MANAGING HUMAN RESOURCES IN
CROSS-BORDER ALLIANCES. UK: Emerald Group Publishing Limited

Jensen, Michael. (2002), Value Maximization, Stakeholder Theory, and the Corporate
Objective Function. Business Ethics Quarterly, Vol. 12, No. 2 (Apr., 2002), pp.
235-256

Kazandjian, Vahe A. (2000), Can the sum of projects end up in a program? The strategies
that shape quality of care research; BMJ Journal. Maryland, U.S.A.
Kolter, P. (1997), Marketing Management: Analysis, Planning, Implementation, and
Control. New Jersey：David Borkowsky

Lock, Dennis. (2017), Project Management. UK: Gower Publishing Company, Hampshire,
GU11 3HR

Mitchell, Ronald K., Bradley R. Agle and Donna J. Wood. (1997), Toward a Theory of
Stakeholder Identification and Salience: Defining the Principle of who and What
Really Counts, ACAD MANAGE REV October 1, 1997 22:4 853-886;

Muller, W. (1991), Gaining Competitive Advantage Through Customer Satisfaction,
European Management Journal, Jun., p.201-221

Nash, Sarah and Ezekiel Chinyio. (2010), The Magnitude of Stakeholders’ Interests in the
Course of Construction Projects. Engineering Project Organizations Conference
South Lake Tahoe, CA. U.S.A

Newman, Margaret. (1987), Theory of Health as Expanding Consciousness. Cardinal
Stritch University, MI USA

Oliver, R. L. (1993), Cognitive, Affective, and Attribute Bases of the Satisfaction
Response, JournalofCustomer Research, Vol.20, No.3, p.418-430.

Rowley, Timothy J. (1997), Moving beyond Dyadic: A Network Theory of Stakeholder
Influences. The Acadmy of Management Review, Vol. 22, No. 4 (Oct, 1997) 887-910

Palmhede, Christian. (2012), 25 Questions that Pinpoint Your Stakeholders. Project
Stakeholder Management. THE. PROJECT. MANAGEMENT. HUT

Parasuraman, A., V. Zeithaml, L. Berry. (1988), SERVQUAL: A multiple-item scale for
measuring consumer perceptions of service quality. Journal of Retailing, pp. 12-40.

PMBOK. (2015), Project Management Body Of Knowledge (PMBOK GUIDE). US:
Project Management Institute Inc.

Roeder, Tres. (2013), Managing Project Stakeholders: Building a Foundation to Achieve
Project Goals. US: John Wiley & Sons

Roberts, Joel. (2017), How to Draft a Stakeholder Communication Plan. Communications
Management, Communications Planning. THE . PROJECT. MANAGEMENT. HUT

Scriven, Michael. (1966), The Methodology of Evaluation. France: Purdue University.
Lafayette

Sliger, Michele and Stacia Broderick. (2009), The software Project Manager’s Bridge to
Agility. Kindle Store, UK

Soderholm, Peter. (2003), Continuous improvements of complex technical systems: aspects
of stakeholder requirements and system functions. Romania: Digitala Vetenskapliga Arkivet of Lulea Tekniska Unversity

Stufflebeam, D. L. (1966). A deep study of the evaluation requirement. Theory Into
Practice Journal, 5(3), 121-133. Tylor and Francis Group, UK

Suchman, M. C. (1995), Managing Legitimacy: Strategic and Institutional Approaches.
Academy of Management Review, MI. U.S.A

Turner, Rodney and Roxanne Zolin. (2012), Forecasting Success on Large Projects:
Developing Reliable Scales to Predict Multiple Perspectives by Multiple Stakeholders Over Multiple Time Frames. Project Management Journal (23)5 pp 87-99, Nottingham Trent Unversity.



Venkatraman. N. (1989), The Concept of Fit in Strategy Research: Toward Verbal and
Statistical Correspondence. The Academy of Management Review Vol. 14, No. 3
(Jul., 1989), pp. 423-444

Urde, Mats, Carsten Baumgarth and Bill Merrilees. (2011), Brand orientation and market
orientation — From alternatives to synergy. Journal of Business Research Center, Australia

Zeithaml, Valarie A., Leonard L. Berry and A. Parasuraman (1996), The Behavioral
Consequences of Service Quality. American Marketing Association: Journal of
Marketing Vol. 60, No. 2 (Apr., 1996), pp. 31-46