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題名:如何贏得人心?探討心理距離在企業社會責任倡議中對消費者認知之影響
作者:孫洪梅
作者(外文):SUN,HUNG-MEI
校院名稱:逢甲大學
系所名稱:商學博士學位學程
指導教授:李元恕
學位類別:博士
出版日期:2018
主題關鍵詞:企業社會責任心理距離善因行銷慈善事業創造共享價值Corporate Social ResponsibilityPsychological DistanceCause-Related MarketingPhilanthropyCreating Shared Value
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全球化發展複雜且多元化,企業在執行企業社會責任(Corporate Social Responsibility, CSR)的策略時,不只是面對同業的競爭,來自倡議環保、社會、經濟等公共議題的訴求或抗爭,總是令企業困擾與畏懼,企業努力的實踐社會責任,為何總令人有事倍功半的挫折?各方之間,因為立場不同,對於企業的特定方針或決策,總有人支持,有人反對,無法取悅所有人,但有些公司就是可以獲得高評價,原因何在?企業付出大量金錢人力卻無法達到預期的目的,與消費者間的「距離」一直是企業最想克服的難題。與社會大眾的心理距離是如何影響消費者對企業產生形象的評價及品牌的形象,是本研究的重點。本研究運採用實驗法及問卷法並行,設計運用三種不同的企業社會責任倡議型態:善因行銷、企業慈善事業、創造共享價值為討論的主軸,探討在「消費者-公司認同」(consumer-company identification, C-C Identification)與「品牌形象」(Brand image)之間,心理距離(Psychological Distance)的遠近高低是如何的影響顧客的行為意圖。結果發現,不僅不同的企業社會責任倡議型態會影響顧客對消費者-公司認同與品牌形象的知覺反應,隨著全球公民意識的抬頭,消費者對各類型企業社會責任倡議的認同也產生消長的變化,值得企業注意。本研究不僅可以提供企業在實施企業社會責任倡議方式時選擇其配適性的依據,更能幫助企業將社會責任規劃在經營策略中,實現公司預期的市場地位。
The development of globalization is complex and diversified. When companies implement Corporate Social Responsibility (CSR) strategies, they do not only face the competition of their peers but also the trouble and fear from the appeals or protests of public issues such as environmental protection, social and economic topics. Corporates strive to practice social responsibility, however, why it is always frustrating after they spend more effort but get fewer results. For a specific policy or decision of the corporation, there are always people who support it while others oppose it. It just can not please everyone. However, some corporations can get a high evaluation. What are the reasons? Corporations spend lots of money and manpower but can't achieve their intended purpose. The distance between corporation and consumers is always the most difficult problem that corporation wants to overcome. The focus of this study is how the psychological distance between the corporation and the general public affects the consumer’s evaluation of the corporate image and the brand image. This study employs experimental method and questionnaire method in parallel. Design and use of three different types of corporate social responsibility initiatives: cause-related marketing, corporate philanthropy, and creating shared value as the main axes of discussion. Discuss how the far and near of the psychological distance affects the customer's behavioral intention between the consumer-company identification and the brand image. The finding is that not only different types of corporate social responsibility initiatives affect customer perception of consumer-company identificatoin and brand image, but also the consumer's identification toward various types of corporate social responsibility initiatives has also changed with the rise of global civic awareness. It is worthy of corporate attention. This study can not only provide the basis for corporations to choose their suitability in the implementation of corporate social responsibility initiatives, but also help corporations to plan their social responsibilities in strategies of corporate operation and management and realize the corporate expected market position.
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