:::

詳目顯示

回上一頁
題名:資訊科技的連接性與職家衝突:工作負荷與角色模糊為中介
作者:蔣娉華
作者(外文):Pin-Hua Chiang
校院名稱:國立中央大學
系所名稱:人力資源管理研究所
指導教授:劉念琪
學位類別:博士
出版日期:2018
主題關鍵詞:資訊科技的連接性工作負荷角色模糊職家措施主管支持職家衝突Information and communication technologies (ICTs)workloadrole ambiguitywork-family practicessupervisor supportwork-family conflict
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:3
資訊通訊科技的出現對工作和工作場所帶大巨大的變革。由於許多員工在個人時間處理工作相關的電子郵件,並回應工作相關的簡訊和電話,資訊通訊科技可能會導致員工工作與家庭之間的衝突,有研究顯示,員工使用資訊通訊科技與其職家衝突有高度相關(Boswell&Olson-Buchanan, 2007)。本研究架構於工作需求-資源模型(Demerouti, Bakker, Nachreiner, &Schaufeli, 2001)之上,將資訊通訊科技其中一個特徵,也就是連結性,概念化為工作需求以及工作資源。在這項研究中,我們假設資訊通訊科技的連結性會增加工作負荷,但會減少員工角色模糊性,而工作負荷與角色模糊為資訊通訊科技連結性與職家衝突的中介。另外,我們認為工作場所的社會支持(包括組織支持和主管支持)可以調節資訊通訊科技連結性對工作負荷和角色模糊性的影響。我們使用問卷調查,並設計兩波的調查,希望能發現其因果順序。第一波有244位參與問卷填答,一個月後進行第二波的測量。在第一波,我們測量資訊通訊科技的連結性與職家措施;第二波,我們測量工作負荷、角色模糊、主管支持以及職家衝突。我們發現角色模糊中介資訊通訊科技連結性與職家衝突間的關係。但是,資訊通訊科技連結性與工作負荷關係是不顯著。另外,職家措施調節資訊通訊科技連結性和角色模糊之間的關係,但而主管支持則無。
The advent of information communication technologies (ICTs) has changed work and workplace profoundly. ICTs may contribute to work-family conflict as many employees respond to work-related emails, texts, and phone calls during personal time. Evidence has shown that employees have higher levels of work-family conflict with ICTs (Boswell & Olson-Buchanan, 2007). Drawing on job demands-resources model (Demerouti, Bakker, Nachreiner, & Schaufeli, 2001), this study is to conceptualize one of the characteristics of ICTs - namely, connectivity - as a job demand as well as a job resource based on ICTs paradoxical attributes. In this study, we hypothesize ICTs connectivity positively influences workload and negatively influences role ambiguity and these two serve as mediating mechanisms linking ICTs connectivity to work-family conflict. We also expected workplace social supports (including organizational support and supervisor support) would buffer against the effects of ICTs connectivity on workload and role ambiguity. We designed a two-wave survey in hope of finding a certain causal sequence. Participants (n=244) responded a two-wave survey administered one month apart. ICTs connectivity were assessed at Time 1; workload, role ambiguity, and work-to-family conflict were accessed at Time 2. We found that role ambiguity mediates the relationship between ICTs connectivity and work-family conflict. However, we found no evidence that ICTs connectivity relates to workload. We found that organizational support moderates the relationship between ICTs connectivity and role ambiguity; whereas supervisor support does not.
Adams, G. A., King, L. A., & King, D. W. (1996). Relationships of job and family involvement, family social support, and work–family conflict with job and life satisfaction. Journal of Applied Psychology, 81(4), 411.
Allen, T. D., Herst, D. E., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict: a review and agenda for future research. Journal of Occupational Health Psychology, 5(2), 278.
Apgar IV, M. (2002). 21 The Alternative Workplace: Changing Where and How People Work. Managing Innovation and Change, 266.
Ayyagari, R., Grover, V., & Purvis, R. (2011). Technostress: technological antecedents and implications. MIS quarterly, 35(4), 831-858.
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328.
Bakker, A. B., Demerouti, E., & Euwema, M. C. (2005). Job resources buffer the impact of job demands on burnout. Journal of Occupational Health Psychology, 10(2), 170.
Barber, L. K., & Santuzzi, A. M. (2015). Please respond ASAP: Workplace telepressure and employee recovery. Journal of Occupational Health Psychology, 20(2), 172.
Barley, S. R., Meyerson, D. E., & Grodal, S. (2011). E-mail as a source and symbol of stress. Organization Science, 22(4), 887-906.
Bittman, M., Brown, J. E., & Wajcman, J. (2009). The mobile phone, perpetual contact and time pressure. Work, Employment and Society, 23(4), 673-691.
Boswell, W. R., & Olson-Buchanan, J. B. (2007). The use of communication technologies after hours: The role of work attitudes and work-life conflict. Journal of Management, 33(4), 592-610.
Brod, C. (1984). Technostress: The human cost of the computer revolution. Addison Wesley Publishing Company.
Budd, J. W., & Mumford, K. A. (2006). Family‐friendly work practices in Britain: Availability and perceived accessibility. Human Resource Management, 45(1), 23-42.
Butts, M. M., Becker, W. J., & Boswell, W. R. (2015). Hot buttons and time sinks: The effects of electronic communication during nonwork time on emotions and work-nonwork conflict. Academy of Management Journal, 58(3), 763-788.
Byron, K. (2005). A meta-analytic review of work–family conflict and its antecedents. Journal of Vocational Behavior, 67(2), 169-198.
Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work–family conflict. Journal of Vocational Behavior, 56(2), 249-276.
Chesley, N. (2005). Blurring boundaries? Linking technology use, spillover, individual distress, and family satisfaction. Journal of Marriage and Family, 67(5), 1237-1248.
Cialdini, R. B., & Goldstein, N. J. (2004). Social influence: Compliance and conformity. Annual Review of Psychology, 55, 591–621.
Clark, S. C. (2001). Work cultures and work/family balance. Journal of Vocational Behavior, 58(3), 348-365.
Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98, 310–357.
Colbert, A., Yee, N., & George, G. (2017). The digital workforce and the workplace of the future. Academy of Management Journal, 59(3), 731-739.
Cooper, C. L., Dewe, P. J., & O'Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research, and applications. Sage.
Dahm, P. C., Glomb, T. M., Manchester, C. F., & Leroy, S. (2015). Work–family conflict and self-discrepant time allocation at work. Journal of Applied Psychology, 100(3), 767.
Day, A., Paquet, S., Scott, N., & Hambley, L. (2012). Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support. Journal of Occupational Health Psychology, 17(4), 473.
Day, A., Scott, N., & Kevin Kelloway, E. (2010). Information and communication technology: Implications for job stress and employee well-being. In New developments in theoretical and conceptual approaches to job stress (pp. 317-350). Emerald Group Publishing Limited.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499.
Derks, D., Bakker, A. B., Peters, P., & van Wingerden, P. (2016). Work-related smartphone use, work–family conflict and family role performance: The role of segmentation preference. Human Relations, 69(5), 1045-1068.
Derks, D., ten Brummelhuis, L. L., Zecic, D., & Bakker, A. B. (2014). Switching on and off…: Does smartphone use obstruct the possibility to engage in recovery activities?. European Journal of Work and Organizational Psychology, 23(1), 80-90.
Derks, D., van Mierlo, H., & Schmitz, E. B. (2014). A diary study on work-related smartphone use, psychological detachment and exhaustion: Examining the role of the perceived segmentation norm. Journal of Occupational Health Psychology, 19(1), 74.
DeSanctis G, Poole M. 1994. Capturing the complexity in advanced technology use: adaptive structuration theory. Organization Science 5: 121–147.
Diaz, I., Chiaburu, D. S., Zimmerman, R. D., & Boswell, W. R. (2012). Communication technology: Pros and cons of constant connection to work. Journal of Vocational Behavior, 80(2), 500-508.
Edwards, J. R., & Rothbard, N. P. (2000). Mechanisms linking work and family: Clarifying the relationship between work and family constructs. Academy of Management Review, 25(1), 178-199.
Fenner, G. H., & Renn, R. W. (2004). Technology‐assisted supplemental work: Construct definition and a research framework. Human Resource Management, 43(2‐3), 179-200.
Frone, M. R., Russell, M., & Cooper, M. L. (1992). Antecedents and outcomes of work-family conflict: testing a model of the work-family interface. Journal of Applied Psychology, 77(1), 65.
Golden, A. G., & Geisler, C. (2007). Work–life boundary management and the personal digital assistant. Human Relations, 60(3), 519-551.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10(1), 76-88.
Griffiths, M. D. (1999) Internet addiction: Fact or fiction?, The Psychologist, 12, 5, 246-251.
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W.C. (1998). Multivariate Data Analysis. New York: Macmillan Publishing Company.
Hall, D. T., & Richter, J. (1988). Balancing work life and home life: What can organizations do to help?. The Academy of Management Executive, 2(3), 213-223.
Hammer, M. (1990). Reengineering work: don't automate, obliterate. Harvard Business Review, 68(4), 104-112.
Hayes, A. F. (2013). An introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York, America: Guilford Press.
Ilies, R., Schwind, K. M., Wagner, D. T., Johnson, M. D., DeRue, D. S., & Ilgen, D. R. (2007). When can employees have a family life? The effects of daily workload and affect on work-family conflict and social behaviors at home. Journal of Applied Psychology, 92(5), 1368.
International Telecommunication Union (ITU). (2015, May 26). ITU releases 2015 ICT figures- Statistics confirm ICT revolution of the past 15 years. Retrieved from http://www.itu.int/net/pressoffice/press_releases/2015/17.aspx#.Wv-Q9kiFP4c
International Telecommunication Union (ITU). (n.d.). ICT facts and figures 2017. Retrieved from https://www.itu.int/en/ITU-D/Statistics/Documents/facts/ICTFactsFigures2017.pdf
Jackson, T., Dawson, R., & Wilson, D. 2001. The cost of email interruption. Journal of Systems and Information Technology, 5: 81–92.
Jarvenpaa, S. L., & Lang, K. R. (2005). Managing the paradoxes of mobile technology. Information Systems Management, 22(4), 7-23.
Jöreskog, K. G., & Sörbom, D. (1993). LISREL 8: Structural equation modeling with the SIMPLIS command language. Scientific Software International.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational Stress: Studies in Role Conflict and Ambiguity.
Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (Vol. 2, p. 528). New York: Wiley.
Kemp, S. (2017, January 24). Digital in 2017: Global Overview. Retrieved from https://wearesocial.com/special-reports/digital-in-2017-global-overview.
Konrad, A. M., & Mangel, R. (2000). The impact of work-life programs on firm productivity. Strategic Management Journal, 21, 1225–1237.
Kossek, E. E., & Lautsch, B. A. (2012). Work–family boundary management styles in organizations: A cross-level model. Organizational Psychology Review, 2(2), 152-171.
Kossek, E. E., Pichler, S., Bodner, T., & Hammer, L. B. (2011). Workplace social support and work-family conflict: A meta‐analysis clarifying the influence of general and work-family-specific supervisor and organizational support. Personnel Psychology, 64(2), 289-313.
Lee, S. H., Shin, Y., & Baek, S. I. (2017). Task Characteristics and Work Engagement: Exploring Effects of Role Ambiguity and ICT Presenteeism. Sustainability, 9(10), 1855.
Liu, N., & Wang, C. (2011). Searching for a balance: work-family practices, work-team design, and organizational performance. The International Journal of Human Resource Management, 22(10), 2071–2085.
Mamaghani, F. (2006). Impact of information technology on the workforce of the future: An analysis. International Journal of Management, 23(4), 845.
Matthews, R. A., Swody, C. A., & Barnes-Farrell, J. L. (2012). Work hours and work-family conflict: The double-edged sword of involvement in work and family. Stress Health, 28: 234-247.
Matusik, S. F., & Mickel, A. E. (2011). Embracing or embattled by converged mobile devices? Users’ experiences with a contemporary connectivity technology. Human Relations, 64(8), 1001-1030.
Mazmanian, M. (2013). Avoiding the trap of constant connectivity: When congruent frames allow for heterogeneous practices. Academy of Management Journal, 56(5), 1225-1250.
Mazmanian, M. A., Orlikowski, W. J., & Yates, J. (2005). Crackberries: The social implications of ubiquitous wireless e-mail devices. In Designing ubiquitous information environments: Socio-technical issues and challenges (pp. 337-343). Springer, Boston, MA.
Mazmanian, M., Orlikowski, W. J., & Yates, J. (2013). The autonomy paradox: The implications of mobile email devices for knowledge professionals. Organization Science, 24(5), 1337-1357.
Michel, J. S., Kotrba, L. M., Mitchelson, J. K., Clark, M. A., & Baltes, B. B. (2011). Antecedents of work–family conflict: A meta‐analytic review. Journal of Organizational Behavior, 32(5), 689-725.
Michel, J. S., Mitchelson, J. K., Pichler, S., & Cullen, K. L. (2010). Clarifying relationships among work and family social support, stressors, and work–family conflict. Journal of Vocational Behavior, 76(1), 91-104.
Nansen, B., Arnold, M., Gibbs, M., & Davis, H. (2010). Time, space and technology in the working‐home: an unsettled nexus. New Technology, Work and Employment, 25(2), 136-153.
Ninaus, K., Diehl, S., Terlutter, R., Chan, K., & Huang, A. (2015). Benefits and stressors–Perceived effects of ICT use on employee health and work stress: An exploratory study from Austria and Hong Kong. International Journal of Qualitative Studies on Health and Well-being, 10(1), 28838.
O’Driscoll, M. P., Brough, P., Timms, C., & Sawang, S. (2010). Engagement with information and communication technology and psychological well-being. In New developments in theoretical and conceptual approaches to job stress, 269-316. Emerald Group Publishing Limited.
Osterman, P. (1995). Work/family programs and the employment relationship. Administrative Science Quarterly, 681-700.
Parasuraman, S., Purohit, Y. S., Godshalk, V. M., & Beutell, N. J. (1996). Work and family variables, entrepreneurial career success, and psychological well-being. Journal of Vocational Behavior, 48(3), 275-300.
Park, Y., Fritz, C., & Jex, S. M. (2011). Relationships between work-home segmentation and psychological detachment from work: the role of communication technology use at home. Journal of Occupational Health Psychology, 16(4), 457.
Patel, J., Ryoo, S., & Kettinger, W. (2012). Theorizing the dual role of information technology in technostress research. AMCIS 2012 Proceedings, Paper 12. Retrieved from http://aisel.aisnet.org/amcis2012/proceedings/EndUserIS/12/.
Perry, M., O'hara, K., Sellen, A., Brown, B., & Harper, R. (2001). Dealing with mobility: understanding access anytime, anywhere. ACM Transactions on Computer-Human Interaction (TOCHI), 8(4), 323-347.
Perry-Smith, J. E., & Blum, T. C. (2000). Work-family human resource bundles and perceived organizational performance. Academy of Management Journal, 43(6), 1107-1117.
Pluut, H., Ilies, R., Curşeu, P. L., & Liu, Y. (2018). Social support at work and at home: Dual-buffering effects in the work-family conflict process. Organizational Behavior and Human Decision Processes, 146, 1-13.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.
Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard Business Review, 92(11), 64-88.
Porter, G., & Kakabadse, N. K. (2006). HRM perspectives on addiction to technology and work. Journal of Management Development, 25(6), 535-560.
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research, 19(4), 417-433.
Ramarajan, L., & Reid, E. 2013. Shattering the myth of separate worlds: Negotiating nonwork identities at work. Academy of Management Review, 38: 621–644.
Reyt, J., & Wiesenfeld, B. M. 2015. Seeing the forest for the trees: Exploratory learning, mobile technology, and knowledge workers’ role integration behaviors. Academy of Management Journal, 58: 739–762.
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 150-163.
Schieman, S., & Young, M. C. (2013). Are communications about work outside regular working hours associated with work-to-family conflict, psychological distress and sleep problems?. Work & Stress, 27(3), 244-261.
Schuler, R. S., Aldag, R. J., & Brief, A. P. (1977). Role conflict and ambiguity: A scale analysis. Organizational Behavior and Human Performance, 20(1), 111-128.
Sellberg, C., & Susi, T. (2014). Technostress in the office: a distributed cognition perspective on human–technology interaction. Cognition, Technology & Work, 16(2), 187-201.
Smith, A. (2012). The Best (and worst) of mobile connectivity. Washington, D. C: Pew Research Center. Retrieved from http://www.pewinternet.org/2012/11/30/the-best-and-worst-of-mobile-connectivity/.
Sonnentag, S., Binnewies, C., & Mojza, E. J. 2008. “Did you have a nice evening?” A day-level study on recovery experiences, sleep, and affect. The Journal of Applied Psychology, 99: 674–684.
Sonnentag, S., & Zijlstra, F. R. H. (2006). Job characteristics and off-job time activities as predictors of need for recovery, well-being and fatigue. Journal of Applied Psychology, 91, 330–350.
Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory.
Spencer, B. 2013, 10 February. Mobile users can’t leave their phone alone for six minutes and check it up to 150 times a day. Daily Mail. Retrieved from http://www.dailymail.co.uk/news/article-2276752/Mobile-usersleave-phone-minutes-check-150-times-day.html.
Stanko, T. L., & Beckman, C. M. 2015. Watching you watching me: Boundary control and capturing attention in the context of ubiquitous technology use. Academy of Management Journal, 58: 712–738.
Stone, B. 2014, August 7. Work-life balance and the new night shift. Bloomberg Businessweek. Retrieved from http://www.bloomberg.com/bw/articles/2014-08-07/work-life-balance-late-nights-athome-now-common#p1.
Tarafdar, M., Pullins, E. B., & Ragu‐Nathan, T. S. (2015). Technostress: negative effect on performance and possible mitigations. Information Systems Journal, 25(2), 103-132.
Tarafdar, M., Tu, Q., & Ragu-Nathan, T. S. (2010). Impact of technostress on end-user satisfaction and performance. Journal of Management Information Systems, 27(3), 303-334.
Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301-328.
Towers, I., Duxbury, L., Higgins, C., & Thomas, J. (2006). Time thieves and space invaders: Technology, work and the organization. Journal of Organizational Change Management, 19(5), 593-618.
Viswesvaran C., Sanchez J.I., & Fisher J. (1999). The role of social support in the process of work stress: A meta-analysis. Journal of Vocational Behavior, 54, 314–334.
Wajcman, J., & Rose, E. (2011). Constant connectivity: Rethinking interruptions at work. Organization Studies, 32(7), 941-961.
Weil, M. M., & Rosen, L. D. (1997). Technostress: Coping with technology@ work@ home@ play. Wiley.
Weinstein, A., & Lejoyeux, M. (2010). Internet addiction or excessive internet use. The American Journal of Drug and Alcohol Abuse, 36(5), 277-283.
World Health Organization. (2005). “Facing the Challenges, Building Solutions” in WHO European Ministerial Conference on Mental Health, Helsinki, Finland, January 12-15,
Wright, K. B., Abendschein, B., Wombacher, K., O’Connor, M., Hoffman, M., Dempsey, M., ... & Shelton, A. (2014). Work-related communication technology use outside of regular work hours and work life conflict: The influence of communication technologies on perceived work life conflict, burnout, job satisfaction, and turnover intentions. Management Communication Quarterly, 28(4), 507-530
Young, K. S. (1998) Internet addiction: The emergence of a new clinical disorder, Cyberpsychology & Behavior, 3, 2, 237-244.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE