|
參考文獻 一、中文 吳宜蓁、李明穎,2017,「公眾框架與科學民主化之實踐:餿水油事件的新聞內容分析」,傳播文化,16期:66~103。 李家瑩、方郁惠、吳柏勳,2013,「以期望理論及公平理論探討線上服務失誤補救」, 電子商務學報,15卷3期:367~388。 李貴英,2018,「跨大西洋貿易與投資夥伴協定與歐美食安法規合作:以危害分析重要管制點 (HACCP) 制度為例」,問題與研究。57卷2期:1~37。 李寧修,2016,「風險社會下食品行政管制模式之轉型:以行政機關採行之「預防性下架」措施為中心」,臺大法學論叢,45卷2期:455~499。 林宗弘、蕭新煌、許耿銘,2018「邁向世界風險社會?台灣民眾的社會資本、風險感知與風險因應行為」,調查研究-方法與應用,40期:127~166。 林昱梅,2015,「論食品安全管理法制中之預防原則:以歐盟與臺灣為中心」, 臺大法學論叢,44卷S期:1036~1162. 俞蘋,2019,「健康與傳播理論觀點:食品安全資訊接收管道、風險認知與感知、資訊分享管道與預防措施間的模型建構」,新聞學研究,138期:75~130。 宮文祥,2018,「食品安全風險規範之 [三級品管] 制度」, 東吳法律學報,30卷2期:1~42. 徐育安,2017,「傳統刑法理論與現代風險社會-以我國食安法爭議為核心」,臺北大學法學論叢,104期:73~135。 張卿卿、陶振超,2017,「臺灣傳播調查資料庫第一期第五次調查計畫執行報告」,臺北:政治大學傳播學院。 陳鋕雄、胡慎芝,2016,「歐盟追蹤追溯系統在食品安全體系中的功能:從風險管理到消費者知情選擇」,歐美研究,46卷4期:457~499。 魯眞、李秀瑩、劉鋼,2018,「消費者對於食品安全事件風險分級之認知」,農業經濟叢刊,24卷2期:61~88。 盧冠宏, 潘怡君、沈立言,2016,「臺灣食品安全事件的省思:從危機處理提升至風險管理」,中國飲食文化,12卷1期:245~271。 蕭新煌、許耿銘,2015,「探析都市氣候風險的社會指標:回顧與芻議」,都市與計畫,42卷1期:59~86。
二、英文 Abd Rashid, M.H., Ahmad, F.S., & Othman, A.K. 2014. Does service recovery affect customer satisfaction? A study on co-created retail industry. Procedia-Social and Behavioral Sciences, 130: 455-460. Adams, J.S. 1965. Inequity in social exchange. In Berkowitz, L. (Ed.), Advances in experimental social psychology: 267-299. New York: Academic Press. Adger, W.N. 2006. Vulnerability. Global environmental change, 16(3): 268-281. Adkins, B. & Caldwell, D. 2004. Firm or subgroup culture: where does fitting in matter most? Journal of Organizational Behaviour, 25: 969-78. Ajzen, I. 1991. The theory of planned behavior. Organizational behavior and human decision processes, 50(2): 179-211. Albayrak, T. 2015. Importance Performance Competitor Analysis (IPCA): A study of hospitality companies. International Journal of Hospitality Management, 48: 135-142. Alexander, D.E. 1993. Natural Disasters. London: UCL Press. Ali, H. & Birley, S. 1998. The role of trust in the marketing activities of entrepreneurs establishing new ventures. Journal of Marketing Management, 14(7): 749-763. Al-Maghrabi, T., Dennis, C., & Halliday, S.V. 2011. Antecedents of continuance intentions towards e-shopping: the case of Saudi Arabia. Journal of enterprise information management, 24: 85-111. Al-Shabib, N.A., Husain, F.M., & Khan, J.M. 2017. Study on food safety concerns, knowledge and practices among university students in Saudi Arabia. Food Control, 73: 202-208. Anderson, J.C., & Gerbing, D.W. 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3): 411-423. Ariyawardana, A., Ganegodage, K., & Mortlock, M. 2017. Consumers'' trust in vegetable supply chain members and their behavioural responses: A study based in Queensland, Australia. Food Control, 73: 193-201. Arndt, J. 1967. Role of product-related conversations in the diffusion of a new product. Journal of marketing Research, 4(3): 291-295. Babin, B.J., Lee, Y., Kim, E., & Griffin, M. 2005. Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea. Journal of Services Marketing, 19(3): 133-139. Badia-Melis, R., Mishra, P., & Ruiz-García, L. 2015. Food traceability: New trends and recent advances. A review. Food Control, 57: 393-401. Baert, K., Van Huffel, X., Wilmart, O., Jacxsens, L., Berkvens, D., Diricks, H., et al. 2011. Measuring the safety of the food chain in Belgium: development of a barometer. Food Research International, 44: 940-950. Bagozzi, R.P., Yi, Y., & Phillips, L.W. 1991. Assessing construct validity in organizational research. Administrative science quarterly, 421-458. Bal, P.M., Chiaburu, D.S., & Jansen, P.G. 2010. Psychological contract breach and work performance: is social exchange a buffer or an intensifier? Journal of Managerial Psychology, 25(3): 252-273. Bandura, A. 1986. Social foundations of thought and action: A social cognitive theory. New Jersey: Prentice-Hall. Bardhi, F., Price, L.L., & Arnould, E.J. 2005. Extreme service failures. Working paper, University of Nebraska. Barnett, J., & Breakwell, G.M. 2001. Risk perception and experience: hazard personality profiles and individual differences. Risk Analysis, 21(1): 171–178. Barney, J.B. 1986. Strategic factor markets: Expectations, luck, and business strategy. Management science, 32(10): 1231-1241. Baron, D. 2011. Credence attributes, voluntary organizations, and social pressure. Journal of Public Economics, 95: 1331-1338. Baumeister, R.F. 2010. The self. In R.F. Baumeister & E.J. Finkel (Eds.), Advanced social psychology: The state of the science: 139–175. Oxford University Press. Bavik, A., & Bavik, Y.L. 2015. Effect of employee incivility on customer retaliation through psychological contract breach: The moderating role of moral identity. International journal of hospitality management, 50: 66-76. Berne, E. 2010. What do you say after you say hello. Random House. Berry, C., Mukherjee, A., Burton, S., & Howlett, E. 2015. A COOL Effect: The Direct and Indirect Impact of Country-of-Origin Disclosures on Purchase Intentions for Retail Food Products. Journal of Retailing, 91(3): 533-542. Bhattacherjee, A. 2001. Understanding information systems continuance: An expectation-confirmation model. MIS quarterly, 25(3): 351-370. Blackwell, R.D., Miniard, P.W., & Engle, J.F. 2006. Consumer behavior. Mason: Thomson. Blancero, D., & Ellram, L. 1997. Strategic supplier partnering: A psychological contract perspective. International Journal of Physical Distribution & Logistics Management, 27(9/10): 616-629. Blau, P.M. 1964. Exchange and power in social life. NY: John Wiley & Sons Blodgett, J.G., Hill, D.J., & Tax, S.S. 1997. The effects of distributive, procedural, and interactional justice on post-complaint behavior. Journal of Retailing, 73(2): 185-210. Bogardi, J.J. 2004. Hazards, risks and vulnerabilities in a changing environment: the unexpected onslaught on human security? Global Environmental Change, 14(4): 361-365. Booth, M. 2019. Digital transformation of the food system. Paper presented at the first FAO/WHO/AU international food safety conference, Addis Ababa. Brown, T.A. 2006. Confirmatory factor analysis for applied research. NY: Guilford. Burgoon, J.K. 1993. Interpersonal expectations, expectancy violations, and emotional communication. Journal of Language and Social Psychology, 12(1-2): 30-48. Burns, T. 1973. A Structural Theory of Social Exchange. Acta Sociologica, 16 (3): 188-208. Burton, S., Cook, L.A., Howlett, E., & Newman, C.L. 2015. Broken halos and shattered horns: overcoming the biasing effects of prior expectations through objective information disclosure. Journal of the Academy of Marketing Science, 43(2): 240-256. Cardello, A.V. 2007. Measuring consumer expectations to improve food product development. Consumer-led food product development, 223-261. Caswell, J.A. 1998. How labeling of safety and process attributes affects markets for food. Agricultural and Resource Economics Review, 27(2): 151-158. Chandler, J.D., & Vargo, S.L. 2011. Contextualization and value-in-context: How context frames exchange. Marketing Theory, 11(1): 35-49. Chen, C.P., Lai, H.M., & Ho, C.Y. 2015. Why do teachers continue to use teaching blogs? The roles of perceived voluntariness and habit. Computers & Education, 82: 236-249. Chen, M.F. 2008. Consumer trust in food safety - A multidisciplinary approach and empirical evidence from Taiwan. Risk Analysis, 28(6): 1553-1569. Chen, M.F. 2011. Consumer’s trust-in-food-safety typology in Taiwan: Food-related lifestyle matters. Health, Risk & Society, 13(6): 503-526. Chih, W.H., Chiu, T.S., Lan, L.C., & Fang, W.C. 2017. Psychological contract violation: Impact on perceived justice and behavioral intention among consumers. International Journal of Conflict Management, 28(1): 103-121. Chin, W.W., & Todd, P.A. 1995. On the use, usefulness, and ease of use of structural equation modeling in MIS research: a note of caution. MIS Quarterly, 237-246. Chiu, C.M., Hsu, M.H., Lai, H., & Chang, C.M. 2012. Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents. Decision Support Systems, 53(4): 835-845. Cho, J., & Lee, H.E. 2020. Post-adoption beliefs and continuance intention of smart device use among people with physical disabilities. Disability and health journal, 13(2): 100878. Choi, B., & Choi, B.J. 2014. The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth. European Journal of Marketing, 49(1-2): 108-131. Choi, B., & La, S. 2013. The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery. Journal of Services Marketing, 27(3): 223-233. Chou, P.F. 2015. An analysis of the relationship between service failure, service recovery and loyalty for Low Cost Carrier travelers. Journal of Air Transport Management, 47: 119-125. Chuang, S.C., Cheng, Y.H., Chang, C.J., & Yang, S.W. 2012. The effect of service failure types and service recovery on customer satisfaction: a mental accounting perspective. The Service Industries Journal, 32(2): 257-271. Chung, N., Han, H., & Koo, C. 2015. Adoption of travel information in user-generated content on social media: the moderating effect of social presence. Behaviour & Information Technology, 34(9): 902-919. Churchill, G.A., & Iacobucci, D. 2006. Marketing research: methodological foundations. New York: Dryden Press. Cleeren, K., van Heerde, H.J., & Dekimpe, M.G. 2013. Rising from the ashes: How brands and categories can overcome product-harm crises. Journal of Marketing, 77(2): 58-77. Coopersmith, S., & Feldman, R. 1974. Fostering a positive self-concept and high self-esteem in the classroom. In R.H. Coop & K. White (Eds.), Psychological concepts in the classroom: 192-225. New York: Harper and Row. Costa, S.P., & Neves, P. 2017. Forgiving is good for health and performance: How forgiveness helps individuals cope with the psychological contract breach. Journal of Vocational Behavior, 100: 124-136. Cox, S., Tomas, J.M., Cheyne, A. & Oliver, A. 1998. Safety culture: the prediction of commitment to safety in the manufacturing industry. British Journal of Management, 9(1): 3-11. Dagevos, H., & van Ophem, J. 2013. Food consumption value: Developing a consumer-centred concept of value in the field of food. British Food Journal, 115(10): 1473-1486. Darby, M.R., & Karni, E. 1973. Free competition and the optimal amount of fraud. The Journal of Law and Economics, 16(1): 67-88. Dasgupta, P. 2000. Trust as a commodity. In D. Gambetta (Ed.), Trust: Making and breaking cooperative relations: 49-72. University of Oxford. Dawar, N., & Pillutla, M.M. 2000. Impact of product-harm crises on brand equity: The moderating role of consumer expectations. Journal of Marketing Research, 37: 215-226. De Boeck, E., Jacxsens, L., Bollaerts, M., & Vlerick, P. 2015. Food safety climate self-assessment tool to introduce a human dimension in assuring food hygiene and safety in food processing organizations. Trends in Food Science and Technology, 46: 242-251. De Cremer, D. 2010. To pay or to apologize? on the psychology of dealing with unfair offers in a dictator game. Journal of Economic Psychology, 31: 843-848. De Jonge, J., Frewer, L., Van Trijp, H., Renes, R.J., De Wit, W., & Timmers, J. 2004. Monitoring consumer confidence in food safety: An exploratory study. British Food Journal, 106(10/11): 837-849. De Jonge, J., Van Trijp, H., Goddard, E., & Frewer, L. 2008. Consumer confidence in the safety of food in Canada and the Netherlands: The validation of a generic framework. Food Quality and Preference, 19(5): 439-451. Deci, E.L., & Ryan, R.M. 1985. Intrinsic motivation and self-determination in human behavior. New York: Plenum. Deci, E.L., & Ryan, R.M. 2002. Handbook of self-determination research. NY: The University of Rochester Press. Deeter-Schmelz, D.R., & Ramsey, R.P. 2010. A psychometric assessment of the Lennox and Wolfe self-monitoring scale in the sales force. Industrial Marketing Management, 39(7): 1162-1169. Deng, W.J., Kuo, Y.F., & Chen, W.C. 2008. Revised Importance-Performance Analysis: three-factor theory and benchmarking. Service Industries Journal, 28(1): 37-51. Dinga, Y., Veemanb, M.M., & Adamowicz, W.L. 2013. The influence of trust on consumer behavior: An application to recurring food risks in Canada. Journal of Economic Behavior & Organization, 92: 214-223. Doney, P.M., & Cannon, J.P. 1997. An examination of the nature of trust in buyer–seller relationships. Journal of marketing, 61(2): 35-51. Doney, P.M., Cannon, J.P., & Mullen, M.R. 1998. Understanding the influence of national culture on the development of trust. Academy of management review, 23(3): 601-620. Duda-Chodak, A., Lukasiewicz, M., Zięć, G., Florkiewicz, A., & Filipiak-Florkiewicz, A. 2020. Covid-19 pandemic and food: Present knowledge, risks, consumers fears and safety. Trends in Food Science & Technology, 105: 145-140. Dwyer, F.R., Schurr, P.H., & Oh, S. 1987. Developing buyer-seller relationships. Journal of Marketing, 51(2): 11-27. Efird, J.T., Davies, S.W., O''Neal, W.T., & Anderson, E. 2014. Animal viruses, bacteria, and cancer: a brief commentary. Frontiers in Public Health, 2: 14. El-Manstrly, D., Ali, F., & Line, N. 2021. Severe service failures and online vindictive word of mouth: The effect of coping strategies. International Journal of Hospitality Management, 95: 102911. Erikson, E.H. 1994. Identity and the life cycle. WW Norton & Company. Eveleth, D.M., Baker-Eveleth, L.J., & Stone, R.W. 2015. Potential applicants’ expectation-confirmation and intentions. Computers in Human Behavior, 44: 183-190. Faki, M. 2019. Opening Session. Paper presented at the first FAO/WHO/AU international food safety conference, Addis Ababa. Fang, Y.H., Chiu, C.M., & Wang, E.T.G.G. 2011. Understanding customers’ satisfaction and repurchase intentions: an integration of IS success model, trust, and justice. Internet Research, 21: 479-503. Farooq, M.S., Salam, M., Fayolle, A., Jaafar, N., & Ayupp, K. 2018. Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach. Journal of Air Transport Management, 67: 169-180. Fein, S., & Spencer, S.J. 1997. Prejudice as self-image maintenance: Affirming the self through derogating others. Journal of Personality and Social Psychology, 73(1): 31–44. Festinger, L.A. 1957. Theory of Cognitive Dissonance, Row and Peterson, Evanston, IL. Fishbein, M., & Ajzen, I. 1975. Belief, attitude, intention and behavior: an introduction to theory and research. Addison-Wesley: Reading, MA. Fitness, J. 2015. Chapter 11: Emotions in relationships. In M. Mikulincer, P.R. Shaver, J.A. Simpson, & J.F. Ford, K., MacCallum, R., & Tait, M. 1986. The application of exploratory factor analysis in applied psychology: a critical review and analysis. Personnel Psychology, 39: 291-314. Fornell, C. & Larcker, D.F. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1): 39-50. Forrest, L. 2008. The three faces of victim: An overview of the drama triangle. Retrieved on April, 12, 2009. Fullerton, G., & Taylor, S. 2015. Dissatisfaction and violation: two distinct consequences of the wait experience. Journal of Service Theory and Practice, 25(1): 31-50. Fung, R., & Lee, M. 1999. EC-trust (trust in electronic commerce): exploring the antecedent factors. amcis 1999 Proceedings, 179. Gao, L., & Waechter, K.A. 2017. Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation. Information Systems Frontiers, 19(3): 525-548. Gelbrich, K. 2010. Anger, frustration, and helplessness after service failure: coping strategies and effective informational support. Journal of the Academy of Marketing Science, 38(5): 567–585. Gilovich, T. 1991. How We Know What Isn’t So: The Fallibility of Human Reason in Everyday Life. New York: Free Press. Good, D,1988. Individuals, Interpersonal Relations, and Trust. In D. G. Gambetta (Ed.), Trust: 131-185. New York: Basil Blackwell. Granovetter, M.1985. Economic action and social structure: A theory of embeddeness. American Journal of Sociology, 91:481-510 Grégoire, Y., & Fisher, R.J. 2008. Customer betrayal and retaliation: when your best customers become your worst enemies. Journal of the Academy of Marketing Science, 36(2): 247-261. Grégoire, Y., Tripp, T. M., & Legoux, R. 2009. When customer love turns into lasting hate: The effects of relationship strength and time on customer revenge and avoidance. Journal of Marketing, 73(6): 18-32. Griffith, C. J., Livesey, K. M., & Clayton, D. 2010. The assessment of food safety culture. British Food Journal, 112: 439-456. Gruenfeldova, J., Domijan, K., & Walsh, C. 2019. A study of food safety knowledge, practice and training among food handlers in Ireland. Food Control, 105: 131-140. Guchait, P, Neal, J.A. & Simons, T. 2016. Reducing food safety errors in the United States: Leader behavioral integrity for food safety, error reporting, and error management. International Journal of Hospitality Management, 59: 11-18. Guizzardi, A., & Stacchini, A. 2017. Destinations strategic groups via Multivariate Competition-based IPA. Tourism Management, 58: 40-50. Hair, J.F. 2009. Multivariate data analysis. Halilovic, S., & Cicic, M. 2013. Antecedents of information systems user behaviour–extended expectation-confirmation model. Behaviour & Information Technology, 32(4): 359-370. Hall, G.B., Dollard, M.F., & Coward, J. 2010. Psychosocial safety climate: development of the PSC-12. International Journal of Stress Management, 17(4): 353-383. Hammoudi, A., Hoffmann, R., & Surry, S., 2010. Food safety standards and afri-food supply chains: an introductory overview. European Review of Agricultural Economics, 36: 469-478. Harmeling, C.M., Moffett, J.W., Arnold, M.J., & Carlson, B.D. 2017. Toward a theory of customer engagement marketing. Journal of the Academy of marketing science, 45(3): 312-335. Hasegawa, K., Shinohara, C., & Broadbent, J.P. 2007. The effects of ‘social expectation’ on the development of civil society in Japan. Journal of Civil Society, 3(2): 179-203. Hattie, J. 1992. Self-concept. Hillsdale, NJ: Lawrence Erlbaum. Hazée, S., Van Vaerenbergh, Y., & Armirotto, V. 2017. Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74: 101-109. Herzberg, F. 1968. One more time: how do you motivate employees? Harvard Business Review, 46(1): 53–62. Hibbard, J.D., Kumar, N., & Stern, L.W. 2001. Examining the impact of destructive acts in marketing channel relationships. Journal of marketing research, 38(1): 45-61. Hollebeek, L.D., Srivastava, R.K., & Chen, T. 2019. SD logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science, 47(1): 161-185. Hong, S., Thong, J.Y, & Tam, K.Y. 2006. Understanding continued information technology usage behavior: a comparison of three models in the context of mobile internet. Decision Support System, 42(3): 1819–1834. Hsu, C.L., & Lin, J.C.C. 2015. What drives purchase intention for paid mobile apps? An expectation confirmation model with perceived value. Electronic Commerce Research and Applications, 14(1): 46-57. Hu, L.T., & Bentler, P.M. 1999. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: a Multidisciplinary Journal, 6(1): 1-55. Hunt, H.K. 1977. CS/D—overview and future research directions. In H.K. Hunt (Ed.), Conceptualization and measurement of consumer satisfaction and dissatisfaction: 455-488. Cambridge, MA: Marketing Science Institute. Huppertz, J.W., Arenson, S.J., & Evans, R.H. 1978. An application of equity theory to buyer-seller exchange situations. Journal of Marketing Research, 15(2): 250-260. Jaffee. S. 2019. Economic case for investments in food safety. Paper presented at the first FAO/WHO/AU international food safety conference, Addis Ababa. James, W. 1999. The listening ebony: moral knowledge, religion, and power among the Uduk of Sudan. Oxford University Press. Jespersen, L., & Wallace, G.A. 2017. Triangulation and the importance of establishing valid methods for food safety culture evaluation. Food Research International, 100: 244-253. Jespersen, L., MacLaurin, T., & Vlerick, P. 2017. Development and validation of a scale to capture social desirability in food safety culture. Food Control, 82: 42-47. Jöreskog, K.G., & Sörbom, D. 1989. LISREL 7: A guide to the program and applications. Spss. Jumaan, I.A., Hashim, N.H., & Al-Ghazali, B.M. 2020. The role of cognitive absorption in predicting mobile internet users’ continuance intention: An extension of the expectation-confirmation model. Technology in Society, 63: 101355. Jung, N.Y., & Seock, Y.K. 2017. Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites. Journal of Retailing and Consumer Services, 37: 23-30. Kankanhalli, A., Tan, B.C., & Wei, K.K. 2005. Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS quarterly, 29(1):113-143. Karpman, S. 1968. Fairy tales and script drama analysis. Transactional Analysis Bulletin, 7(26): 39-43. Kasperson, J.X., & Kasperson, R.E. (Eds.), 2001. Global Environmental Risk. United Nations University Press, Tokyo. Kasperson, J.X., & Kasperson, R.E., 2005. The Social Contours of Risk. Earthscan, London. Khan, R.S., Grigor, J., Winger, R., & Win, A. 2013. Functional food product development–Opportunities and challenges for food manufacturers. Trends in Food Science & Technology, 30(1): 27-37. Kher, S.V., de-Jonge, J., Wentholt, M.T.A., Deliza, R., de-Andrade, J.C., Cnossen, H.J., Luijckx, N.B.L., & Frewer, L.J. 2013. Consumer perceptions of risks of chemical and microbiological contaminants associated with food chains: A cross-national study. International Journal of Consumer Studies, 37(1): 73-83. Kim, D.J. 2012. An investigation of the effect of online consumer trust on expectation, satisfaction, and post-expectation. Information Systems and E-Business Management, 10(2): 219-240. Kim, J., & Park, T. 2020. How corporate social responsibility (CSR) saves a company: The role of gratitude in buffering vindictive consumer behavior from product failures. Journal of Business Research, 117: 461-472. Kim, P.H., Dirks, K.T., & Cooper, C.D. 2009. The repair of trust: A dynamic bilateral perspective and multilevel conceptualization. Academy of Management Review, 34: 401-422. Kim, P.H., Ferrin, D.L., Cooper, C.D., & Dirks, K.T. 2004. Removing the shadow of suspicion: The effects of apology versus denial for repairing competence- versus integrity-based trust violations. Journal of Applied Psychology, 89: 104-118. Kjaernes, U., Harvey, M., & Warde, A. 2007. Trust in food: A comparative and institutional analysis. Houndmills, UK: Palgrave Macmillan. Kline, R.B. 2011. Principles and practice of structural equation modeling. Guilford publications. Knowles, T., Moody, R., & McEachern, M.G. 2007. European food scares and their impact on EU food policy. British Food Journal, 109(1): 43-67. Kramer, R.M., & Lewicki, R.J. 2010. Repairing and enhancing trust: Approaches to reducing organizational trust deficits. Academy of Management Annals, 4(1): 245-277. Kroger, J. 2006. Identity development: Adolescence through adulthood. Sage publications. Kumar, N., Scheer, L.K., & Steenkamp, J.B.E. 1995. The effects of supplier fairness on vulnerable resellers. Journal of Marketing Research, 32(1): 54-65. Lai, Y.H., Chung, Y.A., Wu, Y.C., Fang, C.T., & Chen, P.J. 2020. Disease burden from foodborne illnesses in Taiwan, 2012–2015. Journal of the Formosan Medical Association, 119(9): 1372-1381. Lazare, A. 2005. On Apology. Oxford: Oxford University Press. Lazarsfeld, P.F., Berelson, B., & Gaudet, H. 1948. The people''s choice: How the voter makes up his mind in a presidential campaign. New York, NY: Columbia University Press. Lee, H.J., & Yun, Z.S. 2015. Consumers’ perceptions of organic food attributes and cognitive and affective attitudes as determinants of their purchase intentions toward organic food. Food Quality and Preference, 39: 259-267. Leroy, H., Dierynck, B., Anseel, F., Simons, T., Halbesleben, J.B., McCaughey, D., Savage, G.T., & Sels, L. 2012. Behavioral integrity for safety, priority of safety, psychological safety, and patient safety: a team-level study. Journal of Applied Psychology, 97(6): 1273-1281. Li, J., Liu, X., Ma, L., & Zhang, W. 2019. Users’ intention to continue using social fitness-tracking apps: expectation confirmation theory and social comparison theory perspective. Informatics for Health and Social Care, 44(3): 298-312. Li, X. 2011. Cognitive and regulatory food safety risks in the risk society perspective. Administrative and Law, 6: 25-28. Liberman, N., & Trope, Y. 1998. The role of feasibility and desirability considerations in near and distant future decisions: A test of temporal construal theory. Journal of Personality and Social Psychology, 75(1): 5-18. Limon, M.R. 2021. Food safety practices of food handlers at home engaged in online food businesses during COVID-19 pandemic in the Philippines. Current Research in Food Science, 4: 63-73. Lin, C.P., Tsai, Y H., & Chiu, C.K. 2009. Modeling customer loyalty from an integrative perspective of self-determination theory and expectation–confirmation theory. Journal of Business and Psychology, 24(3): 315-326. Lin, H.C., & Kuo, S.H. 2020. How does health consciousness influence attitudes of elderly people towards traceable agricultural products? Perspectives of the technology acceptance model. Ageing & Society, 40(8): 1808-1821. Lindskold, S. 1978. Trust development, the GRIT proposal, and the effects of conciliatory acts on conflict and cooperation. Psychological bulletin, 85(4): 772. Liu, R., Pieniak, Z., & Verbeke, W. 2014. Food-related hazards in China: Consumers’ perceptions of risk and trust in information sources. Food Control, 46: 291-298. Locke, E.A. 1976. The nature and causes of job satisfaction. Handbook of industrial and organizational psychology. Luo, A., & Mattila, A.S. 2020. Discrete emotional responses and face-to-face complaining: The joint effect of service failure type and culture. International Journal of Hospitality Management, 90: 102613. Luo, H.C. 2005. Psychological contract and its measurement in marketing. Business Economics and Administration, 25(6): 37-42. Lyon, L. & Cameron, G.T. 2004. A relational approach examining the interplay of prior reputation and immediate response to a crisis. Journal of Public Relations Research, 16: 213-241. MacCallum, R.C., & Hong, S. 1997. Power analysis in covariance structure modeling using GFI and AGFI. Multivariate Behavioral Research, 32(2): 193-210. Magnini, V.P., Ford, J.B., Markowski, E.P., & Honeycutt, E.D. 2007. The service recovery paradox: justifiable theory or smoldering myth?. Journal of Services Marketing, 21(3): 213-225. Marakas, G.M., Yi, M.Y., & Johnson, R.D. 1998. The multilevel and multifaceted character of computer self-efficacy: Toward clarification of the construct and an integrative framework for research. Information Systems Research, 9(2): 126-163. Martilla, J.A., & James, J.C. 1977. Importance-performance analysis. The Journal of Marketing, 41(1): 77-79. Mattila, A.S., & David, C. 2005. The impact of choice on fairness in the context of service recovery. Journal of Services Marketing, 19(5): 271-279. Mayer, R.C., Davis, J.H., & Schoorman, F.D. 1995. An integrative model of organizational trust. Academy of Management Review, 20: 709-734. McAllister, T.A. 2019. Safe and sustainable livestock production. Paper presented at the first FAO/WHO/AU international food safety conference, Addis Ababa. McCarter, M.W., & Northcraft, G.B. 2007. Happy together?: Insights and implications of viewing managed supply chains as a social dilemma. Journal of Operations Management, 25(2): 498-511. McCarthy, J.J., Canziani, O.F., Leary, N.A., Dokken, D.J., & White, K.S. 2001. Climate change 2001: impacts, adaptation, and vulnerability. Cambridge University Press. McDonald, R.P., & Ho, M.H.R. 2002. Principles and practice in reporting structural equation analyses. Psychological Methods, 7(1): 64-82. McIntyre, L., Vallaster, L., Wilcott, L., Henderson, S.B., & Kosatsky, T. 2013. Evaluation of food safety knowledge, attitudes and self-reported hand washing practices in FOODSAFE trained and untrained food handlers in British Columbia, Canada. Food Control, 30(1): 150-156. Menninger, K. 1958. Theory of psychoanalytic technique. NY: Basic Books. Menrad, K. 2003. Market and marketing of functional food in Europe. Journal of food engineering, 56(2-3): 181-188. Merolla, A.J. 2014. Forgive like you mean it: Sincerity of forgiveness and the experience of negative affect. Communication Quarterly, 62(1): 36–56. Metz, I., Kulik, C., Brown, M., & Cregan, C. 2012. Changes in psychological contracts during the global financial crisis: the manager’s perspective. The International Journal of Human Resource Management, 23(20): 4359–4379. Mohamed, N., Hussein, R., Zamzuri, N.H.A., & Haghshenas, H. 2014. Insights into individual’s online shopping continuance intention. Industrial Management & Data Systems, 114: 1453-1476. Molm, L.D., Takahashi, N., & Peterson, G. 2000. Risk and trust in social exchange: An experimental test of a classical proposition. American Journal of Sociology, 105(5): 1396-1427. Moorman, C., Zaltman, G., & Deshpande, R. 1992. Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research, 29(3): 314-328. Moreaux, S.O., Adongo, C.A., Mensah, I., & Amuquandoh, F.E. 2018. There is information in the tails: Outliers in the food safety attitude-behaviour gap. Food Control, 87: 161-168. Morgan, R.M., & Hunt, S.D. 1994. The commitment-trust theory of relationship marketing. Journal of Marketing, 58: 20-38. Morrison, E.W., & Robinson, S.L. 1997. When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22(1): 226-256. Morrisson, O., & Huppertz, J.W. 2010. External equity, loyalty program membership, and service recovery. Journal of Services Marketing, 24(3): 244-254. Murali, S., Pugazhendhi, S., & Muralidharan, C. 2016. Integration of IPA and QFD to assess the service quality and to identify after sales service strategies to improve customer satisfaction - a case study. Production Planning & Control, 27(5): 394-407. Nam, K., Baker, J., Ahmad, N., & Goo, J. 2020. Determinants of writing positive and negative electronic word-of-mouth: Empirical evidence for two types of expectation confirmation. Decision Support Systems, 129: 113168. Nayak, R., & Waterson, P. 2017. The Assessment of Food Safety Culture: An investigation of current challenges, barriers and future opportunities within the food industry. Food Control, 73: 1114-1123. Nelson, P. 1970. Information and consumer behavior. Journal of Political Economy, 78(2): 311-329. Newena, A. & Vogeley, K. 2003. Self-representation: Searching for a neural signature of self-consciousness. Consciousness and Cognition, 12: 529-543. Nindiani, A., Hamsal, M., & Purba, H.H. 2018. Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery. Binus Business Review, 9(2): 95-103. Nunnally, 1978. Psychometric Theory (2nd ed.), New York: McGraw-Hill. Oghuma, A.P., Libaque-Saenz, C.F., Wong, S.F., & Chang, Y. 2016. An expectation-confirmation model of continuance intention to use mobile instant messaging. Telematics and Informatics, 33(1): 34-47. Ogonowski, A., Montandon, A., Botha, E., & Reyneke, M. 2014. Should new online stores invest in social presence elements? The effect of social presence on initial trust formation. Journal of Retailing and Consumer Services, 21(4): 482-491. Oliver, R. L. 1980. A Cognitive Model for the Antecedents and Consequences of Satisfaction. Journal of Marketing Research, 17: 460-469. Oliver, R.L. 1993. Cognitive, Affective, and Attribute Bases of the Satisfaction Response. The Journal of Consumer Research, 20(3): 418-430. Omari, R., Frempong, G.K., & Arthur, W. 2018. Public perceptions and worry about food safety hazards and risks in Ghana. Food Control, 93: 76-82. Owusu-Sekyere, E., Owusu, V., & Jordaan, H. 2014. Consumer preferences and willingness to pay for beef food safety assurance labels in the Kumasi Metropolis and Sunyani Municipality of Ghana. Food Control, 46: 152-159. Ozkan-Tektas, O., & Basgoze, P. 2017. Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector. European Management Journal, 35(3): 388-395. Pansari, A., & Kumar, V. 2017. Customer engagement: the construct, antecedents, and consequences. Journal of the Academy of Marketing Science, 45(3): 294-311. Parasuraman, A., Zeithaml, V.A., & Berry, L.L. 1985. A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4): 41-50. Parasuraman, A., Zeithaml, V.A., & Berry, L.L. 1988. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1): 12-40. Park, C.W., MacInnis, D.J., Priester, J., Eisingerich, A.B., & Iacobucci, D. 2010. Brand attachment and brand attitude strength: conceptual and empirical differentiation of two critical brand equity drivers. Journal of Marketing, 74(6): 1-17. Park, M.S., Kim, H.N., & Bahk, G.J. 2017. The analysis of food safety incidents in South Korea, 1998–2016. Food Control, 81: 196-199. Pavlou, P. A., & Gefen, D. 2005. Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating role. Information Systems Research, 16(4): 372-399. Pavlou, P.A. 2003. Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3): 101-134. Peattie, K. 2001. Towards sustainability: the third age of green marketing. Marketing Review, 2(2): 129-146. Pedeliento, G., Andreini, D., Bergamaschi, M., & Salo, J. 2016. Brand and product attachment in an industrial context: the effects on brand loyalty. Industrial Marketing Management, 53: 194-206. Peng, G.J., Chang, M.H., Fang, M., Liao, C.D., Tsai, C.F., Tseng, S.H., et al. 2017. Incidents of major food adulteration in Taiwan between 2011 and 2015. Food Control, 72: 145-152. Pennings, J.M.E., Wansink, B., & Meulenberg, M.T.G. 2002. A note on modeling consumer reactions to a crisis: The case of the mad cow disease. International Journal of Research in Marketing, 19: 91-100. Pinquart, M., Endres, D., Teige-Mocigemba, S., Panitz, C., & Schütz, A.C. 2021. Why expectations do or do not change after expectation violation: A comparison of seven models. Consciousness and Cognition, 89: 103086. Pokrivcak, J., Crombez, C., & Swinnen, J.F. 2006. The status quo bias and reform of the Common Agricultural Policy: impact of voting rules, the European Commission and external changes. European Review of Agricultural Economics, 33(4): 562-590. Prieto, N., Pawluczyk, O., Dugan, M.E.R., & Aalhus, J.L. 2017. A review of the principles and applications of near-infrared spectroscopy to characterize meat, fat, and meat products. Applied Spectroscopy, 71(7): 1403-1426. Rampl, L.V., Eberhardt, T., Schütte, R., & Kenning, P. 2012. Consumer trust in food retailers: Conceptual framework and empirical evidence. International Journal of Retail and Distribution Management, 40(4): 254-272. Rau, H.H., Wu, Y.S., Chu, C.M., Wang, F.C., Hsu, M.H., Chang, C.W.,...Chiu, H.W. 2017. Importance-performance analysis of personal health records in Taiwan: A web-based survey. Journal of Medical Internet Research, 19(6): e209. Recker, J. 2010. Explaining usage of process modeling grammars: Comparing three theoretical models in the study of two grammars. Information & Management, 47(5-6): 316-324. Richins, M.L. 1983. Negative word-of-mouth by dissatisfied consumers: A pilot study. Journal of marketing, 47(1): 68-78. Robinson, S.L., & Morrison, E.W. 2000. The development of psychological contract breach and violation: a longitudinal study. Journal of Organizational Behavior, 21(5): 525-546. Roehling, M.V. 1997. The origins and early development of the psychological contract construct. Journal of Management History, 3(2): 204-217. Roehm, L., & Tybout, M. 2006. When will a brand scandal spill over, and how should competitors respond? Journal of Marketing Research, 43(3): 366-373. Rutsaert, P., Pieniak, Z., Regan, Á, McConnon, Á, Kuttschreuter, M., Lores, M., et al. 2014. Social media as a useful tool in food risk and benefit communication? a strategic orientation approach. Food Policy, 46: 84-93. Sadoff, S., & Samek, A. 2019. Can interventions affect commitment demand? A field experiment on food choice. Journal of Economic Behavior & Organization, 158: 90-109. Sajtos, L., Brodie, R.J., & Whittome, J. 2010. Impact of service failure: The protective layer of customer relationships. Journal of Service Research, 13(2): 216-229. Sánchez-García, I., & Currás-Pérez, R. 2011. Effects of dissatisfaction in tourist services: The role of anger and regret. Tourism Management, 32(6): 1397-1406. Scacchi, A., Catozzi, D., Boietti, E., Bert, F., & Siliquini, R. 2021. COVID-19 lockdown and self-perceived changes of food choice, waste, impulse buying and their determinants in Italy: QuarantEat, a cross-sectional study. Foods, 10(2): 306. Schmitt, B.H. 1999. Experiential Marketing. Journal of Marketing Management, 15(1- 3): 53-67. Schumacker, R.E., & Lomax, R.G. 2004. A beginner''s guide to structural equation modeling. psychology press. Schweitzer, M.E., Hershey, J.C., & Bradlow, E.T. 2006. Promises and lies: Restoring violated trust. Organizational behavior and human decision processes, 101(1): 1-19. Setbon, M., Raude, J., Fischler, C., & Flahault, A. 2005. Risk perception of the ‘‘mad cow disease” in France: Determinants and consequences. Risk Analysis, 25: 813-826. Shah, D.V., McLeod, D.M., Rojas, H., Cho, J., Wagner, M.W., & Friedland, L.A. 2017. Revising the communication mediation model for a new political communication ecology. Human Communication Research, 43(4): 491-504. Shan, L., Wang, S., Wu, L., & Tsai, F.S. 2019. Cognitive biases of consumers’ risk perception of foodborne diseases in China: Examining anchoring effect. International Journal of Environmental Research and Public Health, 16(13): 2268. Shieh, J.I., & Wu, H.H. 2009. Applying Importance-Performance Analysis to compare the changes of a convenient store. Quality and Quantity, 43(3): 391-400. Shin, D.H. 2011. Understanding e-book users: Uses and gratification expectancy model. New Media & Society, 13(2): 260-278. Silic, M., & Ruf, C. 2018. The effects of the elaboration likelihood model on initial trust formation in financial advisory services. International Journal of Bank Marketing, 36(3): 572-590. Šmejkalová, D., & Piccolo, A. 2010. High-power gradient diffusion NMR spectroscopy for the rapid assessment of extra-virgin olive oil adulteration. Food Chemistry, 118(1): 153-158. Smith, K. 2013. Environmental hazards: assessing risk and reducing disaster. Routledge. Sotirovic, M., & McLeod, J.M. 2001. Values, communication behavior, and political participation. Political Communication, 18(3): 273-300. Sparks, P., & Shepherd, R. 1994. Public perceptions of the potential hazards associated with food production and food consumption: an empirical study. Risk Analysis, 14(5): 799-806. Standford, L. 2008. Social Exchange theories. In L.A. Baxter & D.O. Braithwaite (Eds.), Engaging theories in interpersonal communication: Multiple perspectives: 377-389. Thousand Oaks. Stratev D., Odeyemi O.A., Pavlov A., Kyuchukova R., Fatehi F., & Bamidele F.A. 2017. Food safety knowledge and hygiene practices among veterinary medicine students at Trakia University, Bulgaria. Journal of Infection and Public Health, 10(6): 778-782. Sun, Y.M., Wang, S.T., & Huang, K.W. 2012. Hygiene knowledge and practices of night market food vendors in Tainan City, Taiwan. Food Control, 23(1): 159-164. Susanto, A., Lee, H., Zo, H., & Ciganek, A.P. 2013. User acceptance of Internet banking in Indonesia: initial trust formation. Information Development, 29(4): 309-322. Talwar, S., Dhir, A., Khalil, A., Mohan, G., & Islam, A.N. 2020. Point of adoption and beyond. Initial trust and mobile-payment continuation intention. Journal of Retailing and Consumer Services, 55: 102086. Tax, S.S., & Brown, S. 1998. Recovering and learning from service failure. Sloan Management Review, 40(1): 75-88. Taylor, A.W., Coveney, J., Ward, P.R., Dal Grande, E., Mamerow, L., Henderson, J., & Meyer, S.B. 2012. The Australian Food and Trust Survey: Demographic indicators associated with food safety and quality concerns. Food Control, 25(2): 476-483. Taylor, S.A. 2001. Assessing the use of regression analysis in examining service recovery in the insurance industry: Relating service quality, customer satisfaction, and customer trust. Journal of Insurance Issues, 24: 30-57. Teng, C.C., & Lu, C.H. 2016. Organic food consumption in Taiwan: Motives, involvement, and purchase intention under the moderating role of uncertainty. Appetite, 105: 95-105. Timmerman, P. 1981. Vulnerability resilience and collapse of society. Toronto, Canada. Institute for Environmental Studies, University of Toronto. Tiozzo, B., Mari, S., Ruzza, M., Crovato, S., & Ravarotto, L. 2017. Consumers'' perceptions of food risks: A snapshot of the Italian Triveneto area. Appetite, 111: 105-115. Tomlinson, E.C., & Mryer, R.C. 2009. The role of causal attribution dimensions in trust repair. Academy of Management Review, 34(1): 85-104. Tomlinson, E.C., Dineen, B.R., & Lewicki, R.J. 2004. The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise. Journal of management, 30(2): 165-187. Tonkin, E., Webb, T., Coveney, J., Samantha B. Meyer, S.B., & Wilson, A.M. 2016. Consumer trust in the Australian food system - The everyday erosive impact of food labelling. Appetite, 103: 118-127. Trafimow, D., Triandis, H.C., & Goto, S.G. 1991. Some tests of the distinction between the private self and the collective self. Journal of Personality and Social Psychology, 60(5): 649–655. Tsai, H., Lee, Y.P., & Ruangkanjanases, A. 2020. Understanding the effects of antecedents on continuance intention to gather food safety information on websites. Frontiers in Psychology, 11: 579322. Tseng, S.C., & Hung, S.W. 2013. A framework identifying the gaps between customers'' expectations and their perceptions in green products. Journal of Cleaner Production, 59: 174-184. Turner, B.L., Kasperson, R.E., Matson, P.A., McCarthy, J.J., Corell, R.W., Christensen, L., ... & Schiller, A. 2003. A framework for vulnerability analysis in sustainability science. Proceedings of the national academy of sciences, 100(14): 8074-8079. Turnley, W.H., & Feldman, D.C. 1999. The impact of psychological contract violations on exit, voice, loyalty, and neglect. Human relations, 52(7): 895-922. Uddin, M.N., & Bari, M.L. 2019. Governmental policies and regulations including FSMA on organic farming in the United States and around the globe. In Safety and Practice for Organic Food: 33-62. Academic Press. Van Vaerenbergh, Y., & Orsingher, C. 2016. Service recovery: An integrative framework and research agenda. Academy of Management Perspectives, 30(3): 328-346. Van Wezemael, L., Verbeke, W., Kügler, J.O., de Barcellos, M.D., & Grunert, K.G. 2010. European consumers and beef safety: Perceptions, expectations and uncertainty reduction strategies. Food Control, 21(6): 835-844. Varela-Neira, C., Vázquez-Casielles, R., & Iglesias, V. 2010. Explaining customer satisfaction with complaint handling. International Journal of Bank Marketing, 28(2): 88-112. Vargo, S.L., & Lusch, R.F. 2004. Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1): 1-17. Vivek, S.D. 2009. A scale of consumer engagement. The University of Alabama. Wangenheim, F.V. 2005. Postswitching negative word of mouth. Journal of Service Research, 8(1): 67-78. Wernerfelt, B. 1984. A Resource-based View of the Firm. Strategic Management Journal, 5(2): 171-180. Wheeless, L.R. & Grotz, J. 1976. Conceptualization and measurement of reported self-disclosure. Human Communication Research, 2(4): 338-346. White, G.F. 1945. Human adjustment to floods. University of Chicago. Whitworth, E., Druckman, A., & Woodward, A. 2017. Food scares: a comprehensive categorisation. British Food Journal, 119: 131–142 Wijaya, I., Rai, A., & Hariguna, T. 2019. The impact of customer experience on customer behavior intention use in social media commerce, an extended expectation confirmation model: An empirical study. Management Science Letters, 9(12): 2009-2020. Wongprawmas, R., & Canavari, M. 2017. Consumers’ willingness-to-pay for food safety labels in an emerging market: The case of fresh produce in Thailand. Food Policy, 69: 25-34. Wood, B.A., Mioulet, V., Henry, E., Gray, A., Azhar, M., Thapa, B., ... & Eschbaumer, M. 2020. Inactivation of foot-and-mouth disease virus A/IRN/8/2015 with commercially available lysis buffers. Journal of Virological Methods, 278: 113835. Wu, J.Y., & Hsiao, H.I. 2021. Food quality and safety risk diagnosis in the food cold chain through failure mode and effect analysis. Food Control, 120: 107501. Wu, L., Chiu, M.L., & Chen, K.W. 2020. Defining the determinants of online impulse buying through a shopping process of integrating perceived risk, expectation-confirmation model, and flow theory issues. International Journal of Information Management, 52: 102099. Wu, L., Zhong, Y., Shan, L., & Qin, W. 2013. Public risk perception of food additives and food scares. The case in Suzhou, China. Appetite, 70: 90-98. Wu, Y.N., Lin, P., & Chen, J.S. 2018. Food safety risk assessment in China: Past, present and future. Food Control, 90: 212-221. Wu, Y.N., Liu, P., & Chen, J.S. 2018. Food safety risk assessment in China: Past, present and future. Food Control, 90: 212-221. Xie, X., Huang, L., Li, J.J., & Zhu, H. 2020. Generational differences in perceptions of food health/risk and attitudes toward organic food and game meat: The case of the COVID-19 crisis in China. International Journal of Environmental Research and Public Health, 17(9): 3148. Xie, Y., & Peng, S. 2009. How to repair customer trust after negative publicity: the roles of competence, integrity, benevolence, and forgiveness. Psychology & Marketing, 26(7): 572-589. Xiu, C., & Klein, K.K. 2010. Melamine in milk products in China: Examining the factors that let to deliberate use of the contaminant. Food Policy, 35: 463-470. Yang, S. 2016. Role of transfer-based and performance-based cues on initial trust in mobile shopping services: a cross-environment perspective. Information Systems and e-Business Management, 14(1): 47-70. Yiannas, F. 2009. Food safety culture: Creating a behavior-based food safety management system. New York, NY: Springer Science. Yu, H., Gibson, K.E., Wright, K.G., Neal, J.A., & Sirsat, S.A. 2017. Food safety and food quality perceptions of farmers’ market consumers in the United States. Food Control, 79: 266-271. Yu, H., Neal, J.A., & Sirsat, S.A. 2018. Consumers’ food safety risk perceptions and willingness to pay for fresh-cut produce with lower risk of foodborne illness. Food Control, 86: 83-89. Zach, L., Doyle, M.E., Bier, V., & Czuprynski, C. 2012. Systems and governance in food import safety: A U.S. perspective. Food Control, 27(1): 153-162. Zanin, L.M., da Cunha, D.T., de Rosso, V.V., Capriles, V.D., & Stedefeldt, E. 2017. Knowledge, attitudes and practices of food handlers in food safety: An integrative review. Food Research International, 100: 53-62. Zeelenberg, M., & Pieters, R. 2004. Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services. Journal of Business Research, 57(4): 445-455. Zhang, H., Gao, N., Wang, Y., & Han, Y. 2018. Modeling risk governance and risk perception in personal prevention with regard to food safety issues. British Food Journal, 120(12): 2804-2817. Zhang, Q., Saleh, A.S., & Shen, Q. 2013. Discrimination of edible vegetable oil adulteration with used frying oil by low field nuclear magnetic resonance. Food and Bioprocess Technology, 6(9): 2562-2570. Zhang, Y., Chen, X., Liu, X., & Zhu, N. 2018. Exploring trust transfer between internet enterprises and their affiliated internet-only banks. Chinese Management Studies, 12(1): 56-78. Zhigang, W., Lei, Z., & Xintao, L. 2020. Consumer response to corporate hypocrisy from the perspective of expectation confirmation theory. Frontiers in Psychology, 11: 580114. Zhou, T. 2014. Understanding continuance usage intention of mobile internet sites. Universal Access in the Information Society, 13(3): 329-337.
三、網路 Global Food Safety Initiative; GFSI. 2018. Tackling food fraud through food safety management systems. Accessed online https://mygfsi.com/wp-content/uploads/2019/09/Food-Fraud-GFSI-Technical-Document.pdf. Viewed April 30, 2021. 衛生福利部,2014,「食品安全衛生管理法」部分條文修正草案報告,網站進入日期2021/03/01: https://www.mohw.gov.tw/dl-1988-12fffa9b-b6e4-473f-a382-e4050ffde1c2.html 衛生福利部,2021,網站進入日期2021/04/01: https://www.mohw.gov.tw/mp-1.html 食品安全衛生管理法,2019,網站進入日期2021/03/01: https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=L0040001
|