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題名:探究影響外籍移工工作投入之前因: 印尼和越南的跨國實證比較
作者:鄭瓊淑
作者(外文):CHENG, CHIUNG-SHU
校院名稱:大葉大學
系所名稱:管理學院博士班
指導教授:林清同
學位類別:博士
出版日期:2021
主題關鍵詞:工作投入知覺組織支持主管支持同事信任外籍移工job involvementperceivedorganizational supportsupervisor supportpeer trustForeign worker
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台灣因應產業轉型,高等教育蓬勃發展,年輕勞動力不願意
投入勞力密集型產業,加上人口老化,至2020 年3 月底在台外
籍勞工人數已達71.9 萬多人,其中以印尼籍以及越南籍居多,
產業移工較社福外籍移工多。在政府外籍移工政策持續放寬情勢
下,未來組織人力調整對其依賴勢必加劇,引進外籍移工目的不
只在解決勞力問題,也寄望能有效提昇勞動生產力。員工的工作
投入程度對組織績效優劣具有決定性的影響,以往有關外籍移工
管理的研究多趨向於被動式管理,鮮少探討外籍移工的工作認知
與態度之關係。本研究以外籍勞工自身角度來探討:知覺組織支
持、主管支持和同事信任能否有效提昇外籍移工的工作投入,並
對主要引進產業移工之國籍差異進行比較。本研究以傳統製造業
現場工作之外籍移工為主要對象,收集印尼和越南外籍移工有效
樣本726 份,經統計分析結果:主管支持透過知覺組織支持,完
全中介顯著影響工作投入;同事信任透過知覺組織支持,部分中
介顯著影響工作投入;越南移工在同事信任對知覺組織支持的影
響、對工作投入的影響均顯著高於印尼移工。為有效提昇外籍移
工工作投入,公司首先應促進同事彼此信任,強調:收到同事的
幫忙應心存感謝;鼓勵員工合作完成共同目標。另對越南移工管
理時,可鼓勵提供意見與同事討論,以强化同事彼此信任。
The number of foreign workers in Taiwan has reached more than 719,000
by the end of March 2020, among which the majority are Indonesians and
Vietnamese. Industrial migrant workers are more than social migrant workers. As
the government's policy on foreign migrant workers continues to be relaxed, the
organization's manpower adjustment will be more dependent on them in the future.
The purpose of introducing foreign migrant workers is not only to solve the labor
problem, but also to effectively improve labor productivity. The degree of
employee's job engagement has a decisive influence on organizational
performance. The previous researches on the management of foreign migrant
workers tend to be passive management, and seldom discuss the relationship
between job cognition and attitude of foreign migrant workers. This study
examines whether perceived organizational support, supervisor support and
colleague trust can effectively improve job engagement of migrant workers from
the perspective of foreign workers themselves, and compares the differences of
nationality among migrant workers in major imported industries. In this study, a
total of 726 effective samples of foreign migrant workers from I ndonesia and
Vietnam were collected. The results showed that supervisor support significantly
affected job engagement through perceived organizational support. Through
perceptual organizational support, coworker trust significantly affected job
engagement. Vietnamese migrant workers have significantly higher effects on
perceived organizational support and job engagement than Indonesian migrant
workers. In order to effectively enhance the work involvement of foreign migrant
workers, the company should first promote mutual trust among colleagues and be
grateful for the help received from colleagues. Understand that employees are
encouraged to work together to achieve common goals. In addition, in the
management of Vietnamese migrant workers, suggestions can be encouraged todiscuss with colleagues, so as to strengthen mutual trust among colleagues
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