|
一、 中文部份
林文晟、陳泓銘(2021)。智慧穿戴裝置結合健康保險之研究－科技接受模式與創新抵制理論之應用。 品質學報， 28(6)，437-456。
林義屏、董玉娟、李勇輝(2007)。顧客關係管理在網路銀行服務的應用: 網站服務品質對顧客忠誠度的影響。 交大管理學報， 1， 57-85。
周文賢、游信益(2005)。網路銀行服務品質、關係品質、與顧客忠誠之研究，企業管理學報，65， 31-59。
楊運秀、趙行義 (2019)。以創新抵制探討行動支付的使用意圖。東吳經濟商學學報，(99)， 91-124。
張愷勻、張同廟、宋俊逸(2015)。服務品質、關係品質與顧客忠誠度的關聯性研究－以奇美博物館為例。休閒運動保健學報，9，36-54。
葉耕榕、王 鈿、李承翰(2014)。醫療資訊科技服務品質模型：由醫事人員觀點出發。資訊管理學報，21(2)，139-160。
廖世義、李旻哲、郭瑋朋(2018)。行動支付高知覺風險下的免費經濟模式依然有效嗎？行銷評論，15(1)，193-219。
蔡東峻、吳萬益、李奇勳(2004)。價格、保證及來源國形象對產品評價與購買意願的影響。管理學報，21，21-46。
盧志敏(2010)。網路銀行的發展與影響，中央銀行季刊，23(1)，47-62。
二、 英文部份
Agarwal, R., Gao, G., DesRoches, C., & Jha, A. K. (2010). Research commentary-The digital transformation of healthcare: Current status and the road ahead. Information systems research, 21(4), 796-809.
Akter, S., D’Ambra, J., & Ray, P. (2010). Service quality of mHealth platforms: Development and validation of a hierarchical model using PLS. Electronic Markets, 20(3), 209-227.
Bitner, M. J. (1990). Evaluating service encounters: The effects of physical surroundings and employee responses, Journal of Marketing, 54(2), 69-82.
Brady, M. K., & Cronin, J. J. (2001). Some new thoughts on conceptualizing perceived service quality, A hierarchical approach. Journal of Marketing, 65(3), 34-49.
Cheng, T. E., Lam, D. Y., & Yeung, A. C. (2006). Adoption of internet banking: An empirical study in Hong Kong. Decision Support Systems, 42(3), 1558-1572.
Chau, P. Y., & Tam, K. Y. (1997). Factors affecting the adoption of open systems: an exploratory study. MIS Quarterly, 21(1), 1-24.
Close, A. G., & Zinkhan, G. M. (2009). Market-resistance and Valentine’s Day events. Journal of Business Research, 62(2), 200-207.
Crosby, P. B. (1979). Quality is free: The art of making quality certain. New York: Mentor Books.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of Marketing Research, 28(3), 307-319.
Garvin, D. A. (1983). Quality on the line. Harvard Business Review, 61(9-10), 65-73.
Grewal, D., Krishnan, R., Baker, J., & Borin, N. (1998). The effect
of store name, brand name and price discounts on consumer’s evaluations and purchase intentions. Journal of Retailing, 74(3), 331-352.
Gronroos, C. (1982). An applied service marketing theory. European Journal of Marketing, 16(7), 30-41.
Hennig-Thurau, T. (2000). Relationship quality and customer retention through strategic communication of customer skills. Journal of Marketing Management, 16(1-3), 55-79.
Hodkinson, C., & Kiel, G. (2003). Understanding Web information search behavior: An exploratory model. Journal of Organizational and End User Computing (JOEUC), 15(4), 27-48.
Jiang, J. J., Klein, G., & Carr, C. L. (2002). Measuring information system service quality: SERVQUAL from the other side. MIS Quarterly, 26(2), 145-166.
Juran, J. M. (1989). Universal approach to managing for quality. Executive Excellence, 6(5), 15-17.
Kettinger, W. J., & Lee, C. C. (1997). Pragmatic perspectives on the measurement of information systems service quality. MIS quarterly, 21(2), 223-240.
Kuisma, T., Laukkanen, T., & Hiltunen, M. (2007). Mapping the reasons for resistance to Internet banking: A means-end approach. International Journal of Information Management, 27(2), 75-85.
Laukkanen, T. (2007). Internet vs mobile banking: Comparing customer value perceptions. Business Process Management Journal, 13(6), 788-797.
Laukkanen, T., & Kiviniemi, V. (2010). The role of information in mobile banking resistance. The International Journal of Bank Marketing, 28(5), 372-388.
Laukkanen, T., Sinkkonen, S., Kivijärvi, M., & Laukkanen, P. (2007). Innovation resistance among mature consumers. Journal of Consumer Marketing, 24(7), 419-427.
Legace, R., Dahlstrom, R., & Gassenheimer, J. B. (1991). The relevance of ethical salesperson behavior on relationship quality: The pharmaceutical industry. Journal of Personal Selling and Sale Management, 11(4), 39-47.
Lehtinen, U., & Lehtinen, J. R. (1982). Service quality: A study of quality dimension. Unpublished working paper, holsinki, service management institute Finland, Finland OY. Lewis, R. C., & Booms, B. H. (1983). The marketing aspects of service quality. Emerging Perspectives on Services Marketing, 65(4), 99-107.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Nasri, W., & Charfeddine, L. (2012). Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior. The journal of high technology management research, 23(1), 1-14.
Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33-44.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Delivering quality service: Balancing perceptions and expectations. Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-SQUAL. Journal of Service Research, 7(3), 213-233.
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality: A measure of information systems effectiveness. MIS quarterly, 19(2), 173-187.
Ram, S. (1987). A model of innovation resistance. Advances in Consumer Research, 4(1): 208-212.
Ram, S. (1989). Successful innovation using strategies to reduce consumer resistance an empirical test. Journal of Product Innovation Management: An International Publication of the Product Development & Management Association, 6(1), 20-34.
Ram, S., & Sheth, J. N. (1989). Consumer resistance to innovations: the marketing problem and its solutions. Journal of consumer marketing, 6(2), 5-14.
Roy, S. K., Balaji, M. S., Kesharwani, A., & Sekhon, H. (2017). Predicting internet banking adoption in India: A perceived risk perspective. Journal of Strategic Marketing, 25(5-6), 418-438.
Smith, J. B. (1998). Buyer-seller relationships: Similarity, relationship management and quality. Psychology and Marketing, 15(1), 3-21.
Suh, B., & Han, I. (2002). Effect of trust on customer acceptance of Internet banking. Electronic Commerce Research and Applications, 1(3-4), 247-263.
Tan, M., & Teo, T. S. (2000). Factors influencing the adoption of Internet banking. Journal of the Association for Information Systems, 1(1), Article 5. DOI: 10.17705/1jais.00005.
Witte, C. L., Grunhagen, M., & Clarke, R. L. (2003). The integration of EDI and the internet. Information Systems Management, 20(4), 58-65.
54
Wu, B., & Chen, X. (2017). Continuance intention to use MOOCs: Integrating the technology acceptance model (TAM) and task technology fit (TTF) model. Computers in Human Behavior, 67, 221-232.
Zaltman, G., & Wallendorf, M. (1983). Consumer behavior, basic findings and management implications. Wiley.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service quality. Journal of Marketing, 52(2), 35-48.
|