期刊論文| 1. | Yi, M. Y.、Hwang, Y.(2003)。Predicting the useof web-based information systems, self-efficacy, enjoyment, learning goal orientation, and the technology acceptance model。International Journal of Human-Computer Studies，59(4)，431-449。   |
| 2. | Weiss, Allen M.、Anderson, Erin(1992)。Converting from Independent to Employee Salesforces: The Role of Perceived Switching Costs。Journal of Marketing Research，29(1)，101-115。 |
| 3. | Tan, Margaret、Teo, Thompson S. H.(2000)。Factors influencing the adoption of Internet banking。Journal of the Association for Information Systems，1(1)，1-44。 |
| 4. | Karjaluoto, H.、Mattila, M.、Pento, T.(2002)。Factors underlying attitude formation towards online banking in Finland。The International Journal of Bank Marketing，20(6)，261-272。 |
| 5. | Lassar, W. M.、Manolis, C.、Lassar, S. S.(2005)。The Relationship between Consumer Innovativeness, Personal Characteristics, and Online Banking Adoption。International Journal of Bank Marketing，23(2)，176-199。 |
| 6. | Yoon, S-Y.、LafiFey, J.、Oh, H.(2008)。Understanding usability and user experience of web-based 3D graphics technology。International Journal of Human-Computer Interaction，24(3)，288-306。 |
| 7. | Alam, S.、Musa, R.、Hassan, F.(2009)。Corporate customers’ adoption of internet banking: Case of Klang Valley business firm in Malaysia。International Journal of Business and Management，4(4)，13-21。 |
| 8. | 李國瑋、李應註(20101000)。電腦使用者界面的改良設計與科技接受模式之驗證。資訊管理學報，17(4)，1-30。 延伸查詢 |
| 9. | Chiou, J.-S.、Shen, C.-C.(2012)。The antecedents of online financial service adoption: The impact of physical banking services on Internet banking acceptance。Behaviour & Information Technology，31(9)，859-871。 |
| 10. | Chang, Su-Chao、Tung, Feng-Cheng(2008)。An empirical investigation of students’ behavioural intentions to use the online learning course websites。British Journal of Educational Technology，39(1)，71-83。 |
| 11. | Chen, P. Y.、Hitt, L. M.(2002)。Measuring switching costs and their determinants in internet enabled businesses: A study of the online brokerage industry。Information Systems Research，13(3)，255-276。 |
| 12. | Cockrill, A.、Goode, M. H.、Beetles, A.(2009)。The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels。Services Marketing Quarterly，30(2)，174-193。 |
| 13. | Hamlet, C.(2000)。Community banks go online。ABA Banking Journal’s 2000 White Paper，92(3)，61-65。 |
| 14. | Joaquin, A. M.、Carla, R. M.、Silvia, S. B.、Carlos, L. N.(2011)。Internet banking loyalty: Evaluating the role of trust, satisfaction, perceived risk and frequency of use。The Service Industries Journal，31(7)，1165-1190。 |
| 15. | Kim, Hee-Su、Yoon, Choong-Han(2004)。Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market。Telecommunications Policy，28(9/10)，751-765。 |
| 16. | Kiss, O.(2006)。Heuristic, methodology or logic of discovery?。Perspectives on Science，14(3)，302-317。 |
| 17. | Lichtenstein, S.、Williamson, K.(2006)。Understanding consumer adoption of internet banking: An interpretive study in the Australian banking context。Journal of Electronic Commerce Research，7(2)，50-66。 |
| 18. | Mcilroy, D.、Sadler, C.、Boojawon, N.(2007)。Computer phobia and computer selfefficacy: Their association with undergraduates’ use of university computer facilities。Computers in Human Behavior，23(3)，1285-1299。 |
| 19. | Miyazaki, A. D.、Fernandez, A.(2000)。Internet privacy and security: An examination of online retailer disclosures。Journal of Public Policy &Marketing，19(1)，54-61。 |
| 20. | Ozdemir, Z. D.、Abrevaya, J.(2007)。Adoption of technology-mediated distance education: A longitudinal analysis。Information and Management，44(5)，467-479。 |
| 21. | Nysveen, H.、Pedersen, P. E.、Thorbjernsen, H.、Berthon, P.(2005)。Mobilizing the brand: The effect of mobile services on brand relationships and main channel use。Journal of Service Research，7(3)，257-276。 |
| 22. | Singh, C. P.、Takac, P. F.(1992)。Strategic alliance in banking。Management Decision，30(1)，32-43。 |
| 23. | Torkzadeh, G.、Chang, J. C. J.、Hansen, G. W.(2006)。Identifying issues in customer relationship management at Merck-Medco。Decision Support Systems，42(2)，1116-1130。 |
| 24. | Yeow, P. H. P.、Yee, Y. Y.(2008)。User acceptance of internet banking service in Malaysia。Lecture Notes in Business Information Processing，18，295-306。 |
| 25. | Zander, I.(2007)。Do you see what I mean? An entrepreneurship perspective on the nature and boundaries of the firm。Journal of Management Studies，44(7)，1141-1164。 |
| 26. | Karahanna, Elena、Ahuja, Manju、Galvin, John、Srite, Mark(2002)。Individual Differences and Relative Advantage: The Case of GSS。Decision Support Systems，32(4)，327-341。 |
| 27. | Lee, J.、Feick, L.(2001)。The Impact of Switching Cost on The Customer Atisfaction-Loyalty Link: Mobile Phone Service in France。Journal of Service Marketing，15(1)，35-48。 |
| 28. | Ranaweera, C.、Neely, A.(2003)。Some Moderating Effects on the Service Quality-customer Retention Link。International Journal of Operations & Production Management，23(2)，230-248。 |
| 29. | Van der Heijden, H.(2003)。Factors influencing the usage of websites: the caseof a generic portal in the Netherlands。Information and Management，40(6)，541-549。 |
| 30. | Verhagen, T.、Meents, S.、Tan, Y. H.(2006)。Perceived risk and trust associated with purchasing at electronic marketplaces。European Journal of Information Systems，15(6)，542-555。 |
| 31. | Yanga, H. D.、Yoo, Y.(2004)。It’s all about attitude: Revisiting the technology acceptance model。Decision Support Systems，38(1)，19-31。 |
| 32. | 劉宗其、吳立偉、黃吉村(20071200)。關係慣性與轉換障礙對「滿意度-顧客留存」關係之影響--以金融服務業為例。管理學報，24(6)，671-687。 延伸查詢 |
| 33. | Cheng, T. C. E.、Lam, D. Y. C.、Yeung, A. C. L.(2006)。Adoption of Internet Banking: An Empirical Study in Hong Kong。Decision Support Systems，42(3)，1558-1572。 |
| 34. | Jones, H.、Farquhar, J. D.(2003)。Contact Management and Customer Loyalty。Journal of Financial Services Marketing，8(1)，71-78。 |
| 35. | Sawyer, J. E.(1992)。Goal and process clarity: Specification of multiple constructs of role ambiguity and a structural equation model of their antecedents and consequences。Journal of Applied Psychology，77(2)，130-142。 |
| 36. | Chau, P. Y. K.、Hu, P. J.(2001)。Information Technology Acceptance by Professionals: A Model Comparison Approach。Decision Sciences，32(4)，699-719。 |
| 37. | Shin, H. P.(2004)。An empirical study on predicting user acceptance of e-shopping in the web。Information & Management，41(3)，351-368。 |
| 38. | Ganesh, Jaishankar、Arnold, Mark J.、Reynolds, Kristy E.(2000)。Under Standing the Customer Base of Service Providers: An Examination of the Differences Between Switchers and Stayers。Journal of Marketing，64(3)，65-87。 |
| 39. | Mukherjee, A.、Nath, P.(2003)。A Model of Trust in Online Relationship Banking。The International Journal of Bank Marketing，21(1)，5-15。 |
| 40. | Lee, K. W.、Tsai, M. T.、Lanting, C. L.(2011)。From marketplace to marketspace: Investigating the consumer switch to online banking。Electronic Commerce Research and Applications，10(1)，115-125。 |
| 41. | Moon, J. W.、Kim, Y. G.(2001)。Extending the TAM for World-Wide-Web Context。Information and Management，38(4)，217-230。 |
| 42. | Im, Y. K.、Kim, Y.、Han, H. J.(2008)。The effects of perceived risk and technology type on users’ acceptance of technologies。Information & Management，45(1)，1-9。 |
| 43. | Marakas, G. M.、Yi, M. Y.、Johnson, R. D.(1998)。The Multilevel and Multifaced Character of Computer Self-efficacy: Toward Clarification of the Construct and an Integrative Framework for Research。Information Systems Research，9(2)，126-163。 |
| 44. | Straub, D. W.、Keil, M.、Brenner, W. H.(1997)。Testing the technology acceptance model across cultures: A three country study。Information & Management，33(1)，1-11。 |
| 45. | Burnham, T. A.、Frels, J. K.、Mahajan, V.(2003)。Consumer switching costs: a typology, antecedents, and consequence。Journal of the Academy of Marketing Science，31(2)，109-126。 |
| 46. | Morris, Michael G.、Dillon, Andrew(1997)。How User Perceptions Influence Software Use。IEEE Software，14(4)，58-65。 |
| 47. | Bronder, C.、Pritzl, R.(1992)。Developing Strategic Alliances: A Conceptual Framework for Successful Co-operation。European Management Journal，10(4)，412-421。 |
| 48. | Bowen, J. T.、Shoemaker, S.(1998)。Loyalty: A strategic commitment。Cornell Hotel and Restaurant Administration Quarterly，39(1)，12-25。 |
| 49. | Gefen, D. W.、Straub, D. W.(1997)。Gender differences in the perception and use of E-mail: an extension to the Technology Acceptance Model。Management Information Systems Quarterly，21(4)，389-400。 |
| 50. | White, Lesley、Yanamandram, Venkat(2004)。Why Customers Stay: Reasons and Consequences of Inertia in Financial Services。Managing Service Quality，14(2/3)，183-194。 |
| 51. | Evanschitzky, Heiner、Wunderlich, Maren(2006)。An examination of moderator effects in the four-stage loyalty model。Journal of Service Research，8(4)，330-345。 |
| 52. | Gounaris, S.、Stathakopoulos, V.(2004)。Antecedents and consequences of brand loyalty: An empirical study。Journal of Brand Management，11(4)，283-306。 |
| 53. | Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management，11(4-6)，509-514。 |
| 54. | Compeau, Deborah R.、Higgins, Christopher A.(1995)。Application of social cognitive theory to training for computer skills。Information Systems Research，6(2)，118-143。 |
| 55. | Igbaria, M.、Iivari, J.(1995)。The Effects of Self-efficacy on Computer Usage。Omega: The International Journal of Management Science，23(6)，587-605。 |
| 56. | Ong, C.-S.、Lai, J.-Y.、Wang, Y.-S.(2004)。Factors Affecting Engineers' Acceptance of Asynchronous E-learning Systems in High-tech Companies。Information & Management，41(6)，795-804。 |
| 57. | Ranaweera, C.、Prabhu, J.(2003)。The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting。International Journal of Service Industry Management，14(4)，374-395。 |
| 58. | Floh, A.、Treiblmaier, H.(2006)。What keeps the e-banking customer loyal? Amultigroup analysis of the moderating role of consumer characteristics on e-loyalty in the financial service industry。Journal of Electronic Commerce Research，7(2)，97-109。 |
| 59. | Sun, Heshan、Zhang, Ping(2006)。The role of moderating factors in user technology acceptance。International Journal of Human-Computer Studies，64(2)，53-78。 |
| 60. | Taylor, S.、Todd, P. A.(1995)。Assessing IT usage: The role of prior experience。Management Information Systems Quarterly，19(4)，561-570。 |
| 61. | Pikkarainen, T.、Pikkarainen, K.、Karjaluoto, H.、Pahnila, S.(2004)。Consumer acceptance of online banking: an extension of the technology acceptance model。Internet Research，14(3)，224-235。 |
| 62. | Hubert, C. J.、Morris, J. D.(1989)。Multivariate analysis versus multiple univariate analyses。Psychological Bulletin，105(2)，302-308。 |
| 63. | Jones, M. A.、Mothersbaugh, D. L.、Beatty, S. E.(2000)。Switching barriers and repurchase intentions in services。Journal of Retailing，76(2)，259-274。 |
| 64. | Kaiser, H. F.(1958)。The varimax criterion for analytic rotation in factor analysis。Psychometrika，23(3)，187-200。 |
| 65. | Sharma, N.、Patterson, P. G.(2000)。Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services。International Journal of Service Industry Management，11(5)，470-490。 |
| 66. | Rayport, Jeffrey F.、Sviokla John J.(1994)。Managing in the Marketspace。Harvard Business Review，72(6)，141-151。 |
| 67. | Jaccard, James、Wan, Choi K.、Turrisi, Robert(1990)。The detection and interpretation of interaction effects between continuous variables in multiple regression。Multivariate Behavioral Research，25(4)，467-478。 |
| 68. | 洪新原、梁定澎、張嘉銘(20051000)。科技接受模式之彙總研究。資訊管理學報，12(4)，211-234。 延伸查詢 |
| 69. | Agarwal, R.、Prasad, J.(1999)。Are individual differences germane to the acceptance of new information technologies?。Decision sciences，30(2)，361-391。 |
| 70. | Adams, Dennis A.、Nelson, R. Ryan、Todd, Peter A.(1992)。Perceived usefulness, ease of use, and usage of information technology: A replication。MIS Quarterly，16(2)，227-247。 |
| 71. | Gefen, David、Karahanna, Elena、Straub, Detmar W.(2003)。Trust and TAM in Online Shopping: An integrated Model。Management Information Systems Quarterly，27(1)，51-90。 |
| 72. | Lai, V. S.、Li, H.(2005)。Technology Acceptance Model for Internet Banking: An Invariance Analysis。Information & Management，42(2)，373-386。 |
| 73. | Hausman, A. V.、Siekpe, J. S.(2009)。The Effect of Web Interface Features on Consumer Online Purchase Intentions。Journal of Business Research，62(1)，5-13。 |
| 74. | Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。 |
| 75. | Johnson, R. D.(2005)。An empirical investigation of sources of application-specific computer-self-efficacy and mediators of the efficacy-performance relationship。International Journal of Human-Computer Studies，62(6)，737-758。 |
| 76. | Armstrong, J. Scott、Overton, Terry S.(1977)。Estimating nonresponse bias in mail surveys。Journal of Marketing Research，14(3)，396-402。 |
| 77. | Venkatesh, Viswanath、Morris, Michael G.、Davis, Gordon B.、Davis, Fred D.(2003)。User Acceptance of Information Technology: Toward a Unified View。Management Information Systems Quarterly，27(3)，425-478。 |
| 78. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。 |
| 79. | Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science，22(2)，99-113。 |
| 80. | Rayport, Jeffrey F.、Sviokla, John J.(1995)。Exploiting the virtual value chain。Harvard Business Review，73(6)，75-85。 |
| 81. | Bandura, Albert(1977)。Self-efficacy: Toward a unifying theory of behavioral change。Psychological Review，84(2)，191-215。 |
| 82. | 朱斌妤、黃仟文、翁少白(20080300)。以科技接受模式探討即時交通資訊系統之使用意願。電子商務學報，10(1)，173-200。 延伸查詢 |
| 83. | Anderson, Rolph E.、Srinivasan, Srini S.(2003)。E-Satisfaction and E-Loyalty: A Contingency Framework。Psychology & Marketing，20(2)，123-138。 |
| 84. | Venkatesh, Viswanath、Morris, Michael G.(2000)。Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior。MIS Quarterly，24(1)，115-139。 |
| 85. | Wang, Y.-S.、Wang, Y.-M.、Lin, H.-H.、Tang, T.-I.(2003)。Determinants of user acceptance of Internet banking: an empirical study。International Journal of Service Industry Management，14(5)，501-519。 |
| 86. | Devaraj, Sarv、Fan, Ming、Kohli, Rajiv(2002)。Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics。Information Systems Research，13(3)，316-333。 |
| 87. | Agarwal, R.、Karahanna, E.(2000)。Time Flies When You're Having Fun: Cognitive Absorption and Beliefs about Information Technology Usage。MIS Quarterly，24(4)，665-694。 |
| 88. | Podsakoff, Philip M.、Organ, Dennis W.(1986)。Self-Reports in Organizational Research: Problems and Prospects。Journal of Management，12(4)，531-544。 |
| 89. | Fečiková, Ingrid(2004)。An index method for measurement of customer satisfaction。The TQM Magazine，16(1)，57-66。 |
| 90. | Gefen, David、Straub, Detmar W.、Boudreau, Marie-Claude(2000)。Structural Equation Modeling and Regression: Guidelines for Research Practice。Communications of the Association for Information Systems，4，(7)1-(7)77。 |
| 91. | Bhattacherjee, Anol(2001)。Understanding Information Systems Continuance: An Expectation-Confirmation Model。MIS Quarterly，25(3)，351-370。 |
| 92. | Davis, Fred D.、Bagozzi, Richard P.、Warshaw, Paul R.(1989)。User acceptance of computer technology: A comparison of two theoretical models。Management Science，35(8)，982-1003。 |
| 93. | Bolton, Ruth N.、Lemon, Katherine N.(1999)。A Dynamic Model of Customer's Usage of Services: Usage as an Antecedent and Consequence of Satisfaction。Journal of Marketing Research，36(2)，171-186。 |
| 94. | Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly，13(3)，319-340。 |
| 95. | Wu, Ing-Long、Chen, Jian-Liang(2005)。An extension of trust and TAM model with TPB in the initial adoption of online tax: An empirical study。International Journal of Human-Computer Studies，62(6)，784-808。 |
| 96. | Webster, J.、Martocchio, J. J.(1995)。The Differential Effects of Software Training Previews on Training Outcomes。Journal of Management，21(4)，757-787。 |
| 97. | Shen, J.、Eder, L. B.(2009)。Exploring Intentions to Use Virtual Worlds for Business。Journal of Electronic Commerce Research，10(2)，94-103。 |