| Other| 1. | Sherif, C. W., Sherif, M., & Nebergall, R. E(1965)。Attitude and attitude change: The social judgment-involvement approach。   | 期刊論文| 1. | Ferguson, J. M.、Zawacki, R. A.(1993)。Service Quality: A Critical Success Factor for IS Organizations。Information Strategy: the Executive's Journal，9(2)，24-30。 | | 2. | Parasuraman, A.、Berry, L. L.、Zeithaml, V. A.(1993)。More on Improving Quality Measurement。Journal of Retailing，69(1)，140-147。 | | 3. | Good, David J.(1990)。Utilizing Consumer Involvement to Market Services。Review of Business，11(4)，3-6。 | | 4. | Kettinger, W. J.、Lee, C. C.(1997)。Pragmatic Perspectives on the Measurement of Information Systems Service Quality。MIS Quarterly，21(2)，223-240。 | | 5. | Swinyard, William R.(1993)。The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intentions。Journal of Consumer Research，20(2)，271-280。 | | 6. | Pitt, L. F.、Watson, R. T.、Kavan, C. B.(1997)。Measuring Information Systems Service Quality: Concerns for a Complete Canvas。MIS Quarterly，21(2)，209-221。 | | 7. | Kettinger, W. J.、Lee, Sunro、Lee, Choong C.(1995)。Global Measures of Information Service Quality: A Cross-National Study。Decision Sciences，26(5)，569-588。 | | 8. | Teas, R. K.(1993)。Expectations, Performance Evaluation and Consumers' Perception of Quality。Journal of Marketing，57(4)，18-34。 | | 9. | Brown, T. J.、Churchill, G. A. Jr.、Peter, J. P.(1993)。Research Note: Improving the Measurement of Service Quality。Journal of Retailing，69(1)，127-139。 | | 10. | Berry, L. L.、Zeithaml, V. A.、Parasuraman, A.(1990)。Five imperatives for improving service quality。Sloan Management Review，31(4)，29-38。 | | 11. | Kettinger, W. J.、Lee, C. 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Bruce(1995)。Service Quality: A Measure of Information Systems Effectiveness。MIS Quarterly，19(2)，173-187。 | | 14. | Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing，67(4)，420-450。 | | 15. | DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research，3(1)，60-95。 | | 16. | Kettinger, William J.、Lee, Choong C.(1994)。Perceived Service Quality and User Satisfaction with the Information Services Function。Decision Sciences，25(5/6)，737-766。 | | 17. | Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science，24(1)，3-16。 | | 18. | Parasuraman, A. 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Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。 | | 7. | Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。 | 其他| 1. | 張保隆與謝寶媛(1996)。公共圖書館讀者涉入程度對服務品質評估之影響。 延伸查詢 | | 2. | 謝寶媛(1997)。公共圖書館讀者服務涉入之研究。 延伸查詢 | | 3. | E. Day(1992)。Conveying Service Quality Through Advertising。 | | 4. | P.S. Goodman。Customer-Firm Relationships, Involvement, and Customer Satisfaction。 | | 5. | D.L. Loudon and A.J.D. Bitta(1993)。Consumer Behavior: Concepts and Applications。 | | 6. | W.G. Mangold and E. Babakus(1991)。Service Quality: The Front-Stage vs. the Back-Stage Perspective。 | | 7. | B.L. Myers, L.A. Kappelman and V.R. Prybutok(1997 Winte)。A Comprehensive Model for Assessing Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment。 | | 8. | T.P. Van Dyke, L.A. Kappelman and V.R. Prybutok(199706)。Measuring Information Systems: Concerns on the Use of the SERVQUAL Questionnaire。 | | 9. | R.W. Zmud(1984)。Design Alternatives for Organizing Information Systems Activity。 | 圖書論文| 1. | Houston, M. J.、Rothschild, M. L.(1978)。Conceptual and Methodological Perspective in Involvement。Research Frontiers in Marketing: Dialogues and Directions。Chicago, IL：American Marketing Association。 | |