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題名：Teaching English as a Second Language in the Hospitality Industry
書刊名：景文技術學院學報
作者：羅常芳／Huang,Wei-li
作者(外文)：Lo, Chang-fang
出版日期：2002
卷期：12(下)
頁次：頁295-302
主題關鍵詞：CALL；Computer-assisted language learning；ESL；English as a second language；員工；英語；教育訓練；餐旅業；電腦輔助教學
原始連結：連回原系統網址new window
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　　　　　美國餐飲旅館業的員工結構包含了多元文化及不同的各個民族，因此，如何訓練員工有地以英語溝通並提供服務，在業界被視為一重要課題。隨著教育科技的發展，餐旅業如何應用電腦輔助教學於員工之英語教育訓練，以及使用電腦輔助教學之成果評估為本文所探討之重點。
　　　　　The workforce within the U.S. is increasingly culturally and linguistically diverse. The hospitality industry has encountered a critical issue: how organizations can improve their training in English as a second language to retain competitiveness. Coupled with the fact that technological application in training is occurring more rapidly. This paper attempts to explore the conditions of ESL in the hospitality industry, and to provide insight into a second language acquisition of adult learners using CALL (computer-assisted language learning) technology. In addition, this review of literature suggests that first, empirically examine how adults learning a second language for specific professional purposes, such as programs for line-level hospitality employees, and second, serious attention must be paid to research on the language training programs in the hospitality industry to determine the benefits and costs incurred by customized ESL (English as a second language) programs.
期刊論文
1.Kern, R.(1995)。Restructuring classroom interaction with networked computers: Effects on quantity and quality of language production。Modern Language Journal，79(4)，457-476。  new window
2.Deady, T.(1997)。Hotel address workers’ English-language skills。Washington Business Journal，16(3)。  new window
3.Dutton, G.(1998)。One workforce, many languages。Management Review，87。  new window
4.Hayflich, P. F.、Lomperis, A. E.(1992)。Why don’t they speak English?。Training，29(10)。  new window
5.Herman, F. A.、Eller M. E.(1991)。Training for hospitality。Training and Development，45(9)。  new window
6.Higley, J.(1997)。Language Barrier leads to resignations。Hotel & Motel Management，212(9)。  new window
7.Jamieson, J.、Chapelle, Carol(1988)。Using CALL effectively: What do we need to know about students?。System，16(2)，151-162。  new window
8.Johnston, J.、Milne, L.(1995)。Scaffolding second language communicative discourse with teacher-controlled multimedia。Foreign Language Annals，28(3)，315-329。  new window
9.Liao, Y. C.。Effects of hypermedia versius traditional instruction on students’ achievement: A meta-analysis。Journal of Research on Computing in Education，30(4)。  new window
10.Mally, M.(1997)。EL creates videos to solve language problems。Hotel & Motel Management，22(6)。  new window
11.Marshall, A.(1996)。Industry must learn to hurdle language barrier。Hotel & Motel Management，211(5)。  new window
12.Paramskas, D.(1993)。Computer-assisted language learning (CALL): Increasingly integrated into an ever more electronic world。Canadian Modern Language Review，50(1)。  new window
13.Pinga, E.、Della C. D.(1997)。Reading, writing and computering。Reading, writing and computering。  new window
14.Takacs, J.、Reed, W. M.、Wells, J. G.、Dombrowski, L. A.(1999)。The effects of online multimedia project development, learning styple, and prior computer experiences on techers; attitudes toward the Internet and hypermedia。Journal of Research on Computing in Education，31(4)。  new window
15.Vallance, M.(1998)。The disign and use of an Internet resource for business English learners。English Language Teaching Journal，52(1)。  new window
研究報告
1.Connors, W. R.。Linking foreign language to occupational education in a rural hign school: Foreign language with criminal justice and travel and tourism。  new window
2.Diamond, K. K.(1997)。Computer assisted language learning: A shortcut to proficiency?。  new window
3.Mansoor, I.(1993)。REEP Federal workplace literacy project。VA。  new window
4.Peterson, M.(1992)。Arlington/ Alexandria 1990-1992 REEP workplace literacy training project. Final evaluation report。  new window
5.Van-Duzer, C.(1990)。Food and beverage industry ESL workplace literacy curriculum for hotels。VA。  new window
6.Wrigley, H.(1993)。Outside evaluation report for the Arlington federal workplace literacy project。  new window
學位論文
1.Bilian, B. J.(1999)。An examination of the role of screen design and learning condition on computer-assited second language learning，Calgary, Alberta。  new window
圖書
1.Cook, V.(1991)。Second Language Learning and Language Teaching。London：New York, NY：Edward Arnold。  new window
2.McLaughlin, B.(1987)。Theories of second language learning。Edward Arnold。  new window
3.Somolon, C. M.(1997)。When training doesn’t translate。The Value-Added Employee。Oxford。  new window
其他
1.Leung, P.，Lo, T.(1996)。Quality communication in Hospitality: Language skills or culture transfer?，Bali, Indonesia。  new window
2.Wales, M. L.(1993)。Issues in the relationship of general and specific language in workplace ESL: Some Australian perspectives，Singapore。  new window
 
 
 
 
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